Pine Belt Nissan of Keyport

Tommy G was an absolute professional. I was looking for a quality used 2012 Altima but was dreading the buying process based on previous bad experiences I've had at other dealerships. Afte I was looking for a quality used 2012 Altima but was dreading the buying process based on previous bad experiences I've had at other dealerships. After researching the fair value of what I wanted and locating a model on Pine Belt Nissan's website I contacted Tommy G based on his DealerRater reviews and how long he's been in the business. Tommy was very responsive to my initial emails to establish what I felt was a fair "out the door cost" for the car and my emphasis that I did not want any last minute surprise fees or charges to spoil the deal. We then spoke by phone and he confirmed the vehicle was available and that he could definitely do the deal at my all-in price. His demeanor was professional and free of the expected pressure sales tactics to try to get me on the lot ASAP or require me to put a deposit down. Tommy called me back shortly to explain that the vehicle I saw online was at an offsite storage lot and it would take him a day to get relocated but that he had a nearly identical Altima with lower mileage they had just taken in trade a few days earlier that he could do for a few hundred dollars more. I was initially pessimistic that this was some sort of bait and switch but I agreed to come down later that day to look at it and then make arrangements to see the original vehicle. I was able to identify this other Altima on their website (with a spotless CARFAX report) and it was in fact listed for sale for the additional amount Tommy quoted. Knowing that I have less than stellar credit I completed their online credit application before I left the house so the finance guy would know what he was working with. I then texted Tommy to tell him to look for the application and to coordinate it with finance. I went to the lot a few hours later and was introduced to Tommy, looked over the car and sat down to talk numbers after seeing that the car was exactly as advertised and everything that I wanted. We agreed on the same original "out the door cost" from our phone call and I reiterated that I wasn't going to tolerate any surprise fees/costs after he went down the hall. Tommy stepped away to the finance department and I began to expect him to come back with some sort of alternate offer that "the bank requires to made the deal work" but to my surprise when he returned the deal was unchanged and at very reasonable terms given my credit. He mentioned that finance was shopping the deal for an even better rate, which I quickly dismissed as something they probably say to all bad credit customers. We shook on the deal and started the paperwork. In the process Tommy came back to the desk smiling saying that they were able to get me a significantly better rate, one that I was surprised I would have even qualified for. There was no wait when he handed me off to Mike in the finance department to sign all the documents. There were the expected offers and recommendations to buy GAP protection and extended service contracts but Mike was professional about moving along when I politely declined. I was in and out of the dealership with an excellent deal on exactly the Altima I wanted at extremely reasonable terms within two hours - on a Saturday! I was never stressed or pressured during the process and was very impressed with the professionalism of Tommy and Mike. They really made it a pleasurable experience and renewed my faith that there are still reputable car dealers who know they can create a repeat customer by treating them fairly and honestly from the beginning. I will definitely start my next car search with Tommy G at Pine Belt. I already have him on the lookout my wife's next car. More

Another Stroll Through The Park With Nick and Steve On February 6th, my daughter and I arrived at the dealership and within a short time, drove away in a new 2014 Sentra. The ease with which this transa On February 6th, my daughter and I arrived at the dealership and within a short time, drove away in a new 2014 Sentra. The ease with which this transaction was completed was no different than when I leased a new Altima last August through Nick Cataldo and Debra Smith. I basically texted Nick what I was looking for in a new car. He found and held for me the exact model car I wanted. Nick gave me the numbers I was looking at to close the deal. And because I have leased at least four to five previous Nissan vehicles through him, I knew this was the best I could get. There was no need or ever has been for me to shop elsewhere. So, when I walked into Keyport it was already a done deal. [I have followed Nick from Staten Island to Keyport just because I trust him completely.] Nick had Steve Lanman perform the sales part of the transaction and I found him to be as honest and trustworthy as Nick. He did a great job familiarizing us with the new car and was helpful in every way. Anthony, the finance person was personable, adept, efficient and professional. You can never go wrong with going to this dealership. The personnel are all professional, courteous and respectful. The physical layout and spacious clean space of this place makes a customer feel valued and wanted. Again, kudos to Nick - and to Steve. It was truly another stroll through the park. More

Franz is excellent About a week before Christmas, I turned my wife's red Nissan Sentra in as the lease expired and needed a new blue Sentra. Franz showed me what th About a week before Christmas, I turned my wife's red Nissan Sentra in as the lease expired and needed a new blue Sentra. Franz showed me what they had at the dealership and took care of me. He was extremely informative. When Franz was helping me he treated me as if I was the only one there. Franz and Anthony moved me through the process quickly. I probably could have been out of there an hour earlier if I did not enjoy the conversations I was having with both Franz and Anthony. When my pregnant wife went in to pick up some things for the car, Franz immediately knew who she was (she was not there when I got the car for her) and took care of her, explaining everything she needed to know about the car. In her short time there she left with a great feeling about the place as well. I had such a great experience I can not wait to turn in my Rogue. I highly recommend asking for Franz when you go to Pine Belt Nissan. More

Great customer service After shopping around at several dealerships and dealing with sales associates that just rubbed me the wrong way, I finally found the right dealership After shopping around at several dealerships and dealing with sales associates that just rubbed me the wrong way, I finally found the right dealership for me. I was immediately greeted and shown numerous vehicles until I found the one for me. I was educated on all of the facts of the vehicle and felt very confident with my purchase. Mandez was very helpful and knowledgable. I've visited 4 other dealerships over the past month and no dealership even came close to beating the customer service and friendliness of this dealership. I've never had a salesman be so through and Paticent as I am not the easiest customer to deal with due to my budget and indecisiveness. I am more than pleased with my purchase and I'm looking forward to up grading in a 2-3 years. Thanks for producing great customer service. See you soon. More

Pleasant Experience I worked with Franz Crane to lease a 2015 Pathfinder. Needing a bigger vehicle with a third row, my wife first stopped into the dealership to browse I worked with Franz Crane to lease a 2015 Pathfinder. Needing a bigger vehicle with a third row, my wife first stopped into the dealership to browse the vehicles with a third row. Franz had showed her what they had to offer but was not pushy by any means. We decided we wanted to pursue leasing a Pathfinder. After speaking with Franz on the phone he said could work with me on the price I was interested in. My wife wanted to test drive the truck before any negotiating. Franz had pulled a truck in the exact color and model we were interested in and had it ready for wife to drive when she got to the dealership. My wife loved the truck and I returned to speak with Franz about the particulars. I usually dread this process but Franz made it hassle-free and really worked with me to fit this lease into my budget. He was very thorough and helpful throughout the entire process and was never pushy. I also dealt with Rich Hendrickson who was very accommodating in finalizing the deal. Anthony Szaraz wraped up the process in Finance and was very clear on all of the ppaperwork. Overall, the entire process was a pleasant experience and I would recommend this dealership to others. -Mike N. More

Friendly Sales staff David Cerchio who is Sales manager help us with closing deal for Nissian Quest. Friendly sales Staff team and honor our offer. I would recommend to David Cerchio who is Sales manager help us with closing deal for Nissian Quest. Friendly sales Staff team and honor our offer. I would recommend to visit this dealer ship. More

Great Experience I worked with Franz Crane to purchase my pre-owned Nissan Altima and could not have been happier with the process. Franz worked with me to get the exa I worked with Franz Crane to purchase my pre-owned Nissan Altima and could not have been happier with the process. Franz worked with me to get the exact car I wanted at the rate price. I will recommend him to anyone looking to purchase a new or used Nissan. More