Pine Belt Nissan of Keyport

Not Trustworthy Unfortunately I will not be coming back to this location every again. Called to get a quote/make an appt. to get tire/rim/hubcap replaced because of a Unfortunately I will not be coming back to this location every again. Called to get a quote/make an appt. to get tire/rim/hubcap replaced because of an awful pothole I hit. To my surprise, they said my tire was under warranty for Road Hazard (even checked with the manager to make sure)..so my tire would be replaced for free! (It was only 4 months old). I made the appt. knowing I was paying extra for the rim and hubcap but felt OK because I was getting the tire for free essentially. I got there at 9AM..it wasn't until 11:30AM that they came out and told me that my tire was actually not under warranty because there was no hole in it… I said ok..then you're saying I don't need a new tire? ..They said I did because it was "too dangerous to drive on" ???? I said well then it's damaged from the pothole right?..We went back and forth ..I refused to get tricked into paying $150 for a new tire just because they didn't ask me what kind of damage I had before I made the appt!! They refused to put the tire back on the car because I declined paying for a new tire..so I left there with it in the trunk and the donut still on…at 12:30 PM…apparently it takes 3 1/2 hours to put a rim and hubcap on. I called so many Nissan Dealerships that day asking if I was crazy or if this was normal…they ALL said it should have been made right by management, since they screwed up. I've also asked for a quote on damage above my gas tank twice now..once in December (which is even written on my bill) and again this time around. Still no answer?? I decided to wait a week to decide what I wanted to do..working from home because I thought my car was too "unsafe" to drive. I then made an appt with another garage for a new tire. They knew nothing about this experience..just that I asked for the tire to be replaced. They brought me into the garage to show me that nothing was wrong with my tire!!! They took it off ..did some tests…and told me I did not need a new tire! I couldn't believe it! I've gone to another place just to see if this was true..and again..didn't tell them anything..just that I wanted a tire replaced..and again..they told me there was nothing wrong with my tire! I was so upset that a Dealership could honestly take advantage of a customer like this. So disappointed. I've worked in retail management my entire life and understand running a business and the bottom line..but man, this was shady. More

We have been dealing with Pine Belt for over 10 years. My daughters lease was up on her Altima. My husband needed an oil change so while we were there we spoke with Steve Lanman and Rich Hendrickson. Of co My daughters lease was up on her Altima. My husband needed an oil change so while we were there we spoke with Steve Lanman and Rich Hendrickson. Of course we made a deal on a 2016 Maxima. The car is beautiful. As always dealing with Rich and Steve is a comfortable transaction. Professional and courteous at all times. We feel like family! More

Sue Reynolds is your go to person Not every transaction is going to be perfect. We hit a few bumps in the road, but Sue handled everything. As things came up, she assured me she woul Not every transaction is going to be perfect. We hit a few bumps in the road, but Sue handled everything. As things came up, she assured me she would address them and she did. Most sales people promise the world and don't delivery. Sue is realistic, honest and keeps her word. I will definitely be a return customer because of Sue and have already sent her referrals. Thanks for everything Sue!!! More

There are good people out there, and some of them work here. For the first time ever in a car dealership I was spoken to with respect, in a professional manner, greeted with smiles, and welcomed by all. Mandez J For the first time ever in a car dealership I was spoken to with respect, in a professional manner, greeted with smiles, and welcomed by all. Mandez Jones knows his stuff- he makes the experience of looking for a car easy, tell him what you want and he's there to make it happen. Mandez has the knowledge needed to inform you about any car you're looking for, he goes above and beyond and won't stop until you're comfortable and understand what you're looking at. Rich Hendrickson and Mandez Jones worked with me to get me the best possible price and provided outstanding customer service while doing so. These two men are honest and genuinely care about their customers. I am a 24 year old young lady, I walked into many dealerships and got the run around; as you would imagine so doing this alone. After going to Nissan of Keyport I'll never go anywhere else. I caught other dealerships in lies and Nissan of Keyport was always honest and open to help me get the best deal possible. I walked out of there with more than what I was looking for and couldn't be happier- I told Mandez and Rich I wanted to fall in love with my car and I did..... Thank you Nissan of Keyport- Thank you Mandez- And thank you Rich. You made this experience one to remember and share with others. More

Looking for a new car? Mandez Jones won't steer you wrong! We haven't bought a new car in a good many years and Mandez Jones made it so easy for us to understand all the details in order for us to get the righ We haven't bought a new car in a good many years and Mandez Jones made it so easy for us to understand all the details in order for us to get the right car that fit our needs. Mr. Jones was friendly, very knowledgeable and patient in answering all of our questions. We highly recommend you ask for him. More

Ask for Franz!!! A great car buying experience!!! I can't say enough about our Salesman Franz Crane. He was very friendly, helpful, and took the time to answer all o A great car buying experience!!! I can't say enough about our Salesman Franz Crane. He was very friendly, helpful, and took the time to answer all our questions and address our needs & concerns. If you are like me one of those people that dread walking into the car dealership, then ask for Franz. He didn't try to "sell" us. He took the time and put in the effort to find the right car for my family, at a price we could afford. I should also mention Marco, the Finance Manager was also great. He also was friendly and helpful. We were looking to purchase a warranty and had tons of questions. Marco answered them all and got us the protection that gives us peace of mind! More

Smooth transaction - Great vehicle Worked with Mandez Jones for the purchase of my new car. He is courteous and professional. He worked hard with me to work out a deal we were both hap Worked with Mandez Jones for the purchase of my new car. He is courteous and professional. He worked hard with me to work out a deal we were both happy with. Went the extra mile to explain all the bells and whistles of the vehicle before I drove away. Thank you. More

excellent This was my second purchase at Pine belt Nissan of Keyport , NJ. The staff is friendly and helpful . This was also my second time working with Mr. Man This was my second purchase at Pine belt Nissan of Keyport , NJ. The staff is friendly and helpful . This was also my second time working with Mr. Mandez Jones . He was efficient and knowledgeable in answering my "hypothetical question" related to possibly trading in my car for a lower priced vehicle . After a quick review of my financials he was able to put together a package which would lower my payments and purchase a new vehicle at a great rate "0%".Mandez was thorough and patient while taking me through each step . He added a personal touch that is often absent when making such a purchase from selecting a color to explaining how all the "gadgets work". Since this was my second time working with Mandez I regard him as" my "sales person . I trust him with helping me make the right choices that fit me and my "pocketbook" . That means a lot . Thankyou. More

Rhonda Wood Everyone that I spoke to went above and beyond to make sure I walked out a happy customer. I am pleased, and happy. I will refer a friend. Everyone that I spoke to went above and beyond to make sure I walked out a happy customer. I am pleased, and happy. I will refer a friend. More

Best Nissan Dealer ship of my experience. Franz Crane is a great friendly, honest man- Wonderful to deal with. Also Marc Soriano is excellent in the finance department ship of my experience. Franz Crane is a great friendly, honest man- Wonderful to deal with. Also Marc Soriano is excellent in the finance department. Both valued my time and were very accommodating to all of my needs. Will go back again and again and definitely would recommend Pine Belt Nissan to everyone I can. More