Pine Belt Chevrolet

Excellent Treatment at Pine Belt Chevrolet. I saw the commercials on TV for Pine Belt Chevrolet & I decided to try them out. My salesman was Gene Cipriano. He is a top-notch salesman. I was trea I saw the commercials on TV for Pine Belt Chevrolet & I decided to try them out. My salesman was Gene Cipriano. He is a top-notch salesman. I was treated professionally by him. I was looking for an Equinox. This is my 1st Chevy. I've had 5 GM cars & SUV's. I love the SUV & I highly recommend Gene & this dealership. More

Eugene Provides excellent customer service!! A plus Eugene pascucci Jr Provided Us with superb customer service. My son and I were there around two years ago but I was unable to do anything at that ti Eugene pascucci Jr Provided Us with superb customer service. My son and I were there around two years ago but I was unable to do anything at that time but I told Eugene I will be back when I’m able to purchase a vehicle from him I went back to him because I knew he would provide me with all the information I needed for the vehicle that I purchased my credit was not great but not bad either Eugene Treated me with the upmost respect. Was able to leave that day with the vehicle My son Kenny and I are grateful for Eugene helping us get into a vehicle thank you Eugene Kenny will be back to purchase that Chevy Colorado from you !! I would highly recommend friends and family to go to Pine belt Chevrolet but only if they see Eugene Thank you. Joanie. Pondish. And her son Kenny. More

Fantastic experience. Efficient and honest treatment Our salesman, Todd Boucher, was fantastic. He made our experience leasing a new Suburban a pleasure. His knowledge of all the discounts available help Our salesman, Todd Boucher, was fantastic. He made our experience leasing a new Suburban a pleasure. His knowledge of all the discounts available helped us get the best possible deal. Upon arrival all the paperwork was complete. The dealership was even able to get my insurance initiated on the new truck. Overall, our experience leasing this new Suburban was excellent and we would recommend Todd and Pine Belt to our friends and family. More

LOUSY SERVICE DEPT The sale team at Pine Belt Chevy in Lakewood were mediocre at best. While they have enthusiastic personalities, it's all just a show. They did not h The sale team at Pine Belt Chevy in Lakewood were mediocre at best. While they have enthusiastic personalities, it's all just a show. They did not honor advertised pricing (typical bait & switch, to get you into the dealership) but were helpful in negotiating agreeable terms. They make a big production of each sale/lease by putting your photo on the their large screen monitors, within the showroom and playing very loud obnoxious music after closing a deal (quite embarrassing if you ask me). Now, I'm not one to typically give negative reviews, as I usually just let things be if I have a bad experience with a particular business but in this case, I felt a review was warranted. The obnoxiousness of the sales team here at Pine Belt would not have swayed me from returning to this dealership, when I was ready to purchase my next vehicle, however their service dept will absolutely discourage you form returning. The sales dept at Pine Belt Chevy in Lakewood, NJ has probably the worst customer service skills that I have ever encountered. They are rude, disrespectful and down right nasty. My truck tire suffered a blow out on the interior sidewall, with 6,300 miles on it and I was basically told that I'm a liar and that I must have hit a pothole, so the blowout would not be covered under warranty and a new tire would cost $208.00. When I stated that I didn't feel as though blowouts were common on the inside wall of a tire, even if I hit a pothole, the truck only had 6,300 miles on it, so could the wear be prorated, I was promptly told "No". Then I proceeded to inquire as to the warranty on the tire through the manufacturer (Good Year) and Pine Belt service team refused to contact Good Year, stating "Maam, you hit a pothole. A new tire is $208.00 and maybe you should watch more closely where your driving".....we'll I was pissed! I had the spare tire on the truck, so I promptly drove it to an authorized Good Year tire retailer, and guess what...............Good Year covered the cost to not only repair the tire but they replaced it with a brand new tire, as they themselves inspected the damaged tire and found it to be a manufacturer defect!!! If I had listened to Pine Belt service dept., I would've spent $208.00 on a new tire and that would've been the end of it. Now, it wasn't the cost of the tire, it was the mere fact that Pine Belt dealership was not standing behind their product and not even attempting to make a simple phone call into the tire manufacturer to exhaust all possible resolutions. After my tire was relpaced by the independent Good Year retailer that I had brought it to, I called Pine Belt service dept. to speak to the manager. Well, after explaining my issue, the manager raised his voice and told me that his service team did nothing wrong and that they make the decisons on if they want to cover damages or not and do not have to call anyone else to see if coverage is available. I obviously let him know that wasn't a good way to conduct business in order to maintain clients..... he cursed at me and then hung up the phone. Needless to say, if this is the way Pine Belt treats their clients, I will never step foot into any Pine Belt delaership again, and neither should you. More

Great Lease Experience Joe was friendly, knowledgeable, and professional, everything you could want in a salesperson. He took great interest in finding out what I was lookin Joe was friendly, knowledgeable, and professional, everything you could want in a salesperson. He took great interest in finding out what I was looking for and provided an exceptional amount of assistance in making my wishes come true. Thank you Joe! More

Sales agent was great He made my experience with buying a car so easy ! He gave so many option & made sure to explain every little detail. He was very polite & knew what he He made my experience with buying a car so easy ! He gave so many option & made sure to explain every little detail. He was very polite & knew what he was doing. Definitely recommended. More

Sales agent was excellent. Sales agent was excellent. Was thorough, but not pushy. Was able to direct me towards the vehicle which best fulfilled my needs. Provided me with th Sales agent was excellent. Was thorough, but not pushy. Was able to direct me towards the vehicle which best fulfilled my needs. Provided me with the necessary information to make my ultimate decision More