Pine Belt Chevrolet

Fantastic experience. Efficient and honest treatment Our salesman, Todd Boucher, was fantastic. He made our experience leasing a new Suburban a pleasure. His knowledge of all the discounts available help Our salesman, Todd Boucher, was fantastic. He made our experience leasing a new Suburban a pleasure. His knowledge of all the discounts available helped us get the best possible deal. Upon arrival all the paperwork was complete. The dealership was even able to get my insurance initiated on the new truck. Overall, our experience leasing this new Suburban was excellent and we would recommend Todd and Pine Belt to our friends and family. More

LOUSY SERVICE DEPT The sale team at Pine Belt Chevy in Lakewood were mediocre at best. While they have enthusiastic personalities, it's all just a show. They did not h The sale team at Pine Belt Chevy in Lakewood were mediocre at best. While they have enthusiastic personalities, it's all just a show. They did not honor advertised pricing (typical bait & switch, to get you into the dealership) but were helpful in negotiating agreeable terms. They make a big production of each sale/lease by putting your photo on the their large screen monitors, within the showroom and playing very loud obnoxious music after closing a deal (quite embarrassing if you ask me). Now, I'm not one to typically give negative reviews, as I usually just let things be if I have a bad experience with a particular business but in this case, I felt a review was warranted. The obnoxiousness of the sales team here at Pine Belt would not have swayed me from returning to this dealership, when I was ready to purchase my next vehicle, however their service dept will absolutely discourage you form returning. The sales dept at Pine Belt Chevy in Lakewood, NJ has probably the worst customer service skills that I have ever encountered. They are rude, disrespectful and down right nasty. My truck tire suffered a blow out on the interior sidewall, with 6,300 miles on it and I was basically told that I'm a liar and that I must have hit a pothole, so the blowout would not be covered under warranty and a new tire would cost $208.00. When I stated that I didn't feel as though blowouts were common on the inside wall of a tire, even if I hit a pothole, the truck only had 6,300 miles on it, so could the wear be prorated, I was promptly told "No". Then I proceeded to inquire as to the warranty on the tire through the manufacturer (Good Year) and Pine Belt service team refused to contact Good Year, stating "Maam, you hit a pothole. A new tire is $208.00 and maybe you should watch more closely where your driving".....we'll I was pissed! I had the spare tire on the truck, so I promptly drove it to an authorized Good Year tire retailer, and guess what...............Good Year covered the cost to not only repair the tire but they replaced it with a brand new tire, as they themselves inspected the damaged tire and found it to be a manufacturer defect!!! If I had listened to Pine Belt service dept., I would've spent $208.00 on a new tire and that would've been the end of it. Now, it wasn't the cost of the tire, it was the mere fact that Pine Belt dealership was not standing behind their product and not even attempting to make a simple phone call into the tire manufacturer to exhaust all possible resolutions. After my tire was relpaced by the independent Good Year retailer that I had brought it to, I called Pine Belt service dept. to speak to the manager. Well, after explaining my issue, the manager raised his voice and told me that his service team did nothing wrong and that they make the decisons on if they want to cover damages or not and do not have to call anyone else to see if coverage is available. I obviously let him know that wasn't a good way to conduct business in order to maintain clients..... he cursed at me and then hung up the phone. Needless to say, if this is the way Pine Belt treats their clients, I will never step foot into any Pine Belt delaership again, and neither should you. More

Great Lease Experience Joe was friendly, knowledgeable, and professional, everything you could want in a salesperson. He took great interest in finding out what I was lookin Joe was friendly, knowledgeable, and professional, everything you could want in a salesperson. He took great interest in finding out what I was looking for and provided an exceptional amount of assistance in making my wishes come true. Thank you Joe! More

Sales agent was great He made my experience with buying a car so easy ! He gave so many option & made sure to explain every little detail. He was very polite & knew what he He made my experience with buying a car so easy ! He gave so many option & made sure to explain every little detail. He was very polite & knew what he was doing. Definitely recommended. More

Sales agent was excellent. Sales agent was excellent. Was thorough, but not pushy. Was able to direct me towards the vehicle which best fulfilled my needs. Provided me with th Sales agent was excellent. Was thorough, but not pushy. Was able to direct me towards the vehicle which best fulfilled my needs. Provided me with the necessary information to make my ultimate decision More

Thanks to John McLaughlin our experience was awesome! From the minute we walked into the dealership John greeted us and attended to our vehicle search needs. He was knowledgeable, kind and patient. Would From the minute we walked into the dealership John greeted us and attended to our vehicle search needs. He was knowledgeable, kind and patient. Would definitely recommend him to anyone looking to purchase a vehicle, he makes your experience extremely pleasant. More

First time lease This dealership made the process of obtaining my first lease painless. All of my questions were answered in a thoughtful and timely manner. It was muc This dealership made the process of obtaining my first lease painless. All of my questions were answered in a thoughtful and timely manner. It was much appreciated! More

Salesman Todd Boucher The moment we stepped into the Showroom and met Todd we knew we were in good hands to find our SUV. Not only was he efficient, professional, and trul The moment we stepped into the Showroom and met Todd we knew we were in good hands to find our SUV. Not only was he efficient, professional, and truly cared to help us, Todd was friendly and made us feel relaxed about the pressures of finding a new car. Can’t say enough how he went beyond just doing his job making sure we were happy with the Chevy Equinox we chose. Thank you Todd Boucher!! Totally recommend if you go car shopping at Pine Belt ask for Todd Boucher More

Thank you Eugene and company at Pine Belt Chevrolet spent the time necessary to facilitate lease terms I was agreeable with. Thank you for making the leasing pr Eugene and company at Pine Belt Chevrolet spent the time necessary to facilitate lease terms I was agreeable with. Thank you for making the leasing process easy. More