Pierre Lincoln of Lynnwood

Great people and great service, maybe will come back in the future for another vehicle. Will recommend this place to my friends and family. Hope to deal with Steve again in the future. the future for another vehicle. Will recommend this place to my friends and family. Hope to deal with Steve again in the future. More

Misleading and don't care once they got you. Very disappointed and would not recommend. I don't normally complain, but as a 25 year Army veteran and professional, my word is my bond. I would be Very disappointed and would not recommend. I don't normally complain, but as a 25 year Army veteran and professional, my word is my bond. I would be happy to talk to anyone at Harris Ford about this honest review. If they reach out to me (they have my phone number) to try to rectify the situation, I will come back and edit my review. If you are reading this, it means they did nothing. I spent over $60,000 to purchase a King Ranch 2017 F350 from this dealership and drove over 270 miles to do so. I spoke to a salesman Spencer on Friday and he asked if I could come the next day on Saturday and it would mean so much to him to meet his goal of selling 20 cars in the month of Jan. Since I wanted to help him out, my wife and I completely changed all our plans and drove up the next day. He knew we had to do all that to be there the next day. I have always purchased my trucks local but I thought I would take a chance. I am very disappointed right now and if I had a do-over, I would not have purchased this truck. The young man I worked with Spencer seemed to lose all interest in further communications once I drove off the lot. I was told everything that was on the window sticker was on the truck. Once I got up there, I was told the stowable ramps ($790) option was not on the truck. That was one of the selling points as very few trucks have that option. Before I came up I was told if they could not locate them, they would work it into the purchase price that we already had agreed on. At the signing of the paperwork, I basically was told to bad, so sad because it was a used truck, not a Ford certified used truck, so I would have to buy it myself. I was then told I could buy it at cost to them and Ray said it would be around $300 dollars. After several phone calls the following week trying to contact someone as a follow-up, I was told it would cost me $647.47, their cost. Amazon sells the same thing Ford OEM for $629. But wait, there is more. After we closed on the deal as we go to drive off they hand me the key fob. They handed me one key fob. I asked where the other one is, I was told there is only one and I would have to purchase this on my own as well. I asked what happens if this fails to work or I lose it, I was just given a blank stare by Ray, the floor sales manager. Ray told me they sell about 50% of there used cars with only one key as this is normal. The only positive thing about the whole truck purchase was their finance manager Keith, he was great to work with and I felt I always got straight answers from him about warranties, etc and he was always very prompt to return any calls. Bottom line is I am very very disappointed. At my age, this is probably my last truck purchase so a positive purchase would have made my day. It certainly appeared they did not really care about a happy customer once they got you. I would not purchase again from Harris Ford. More

Purchased a Ford Fusion from Harris Ford almost four years ago ... when looking for a new car I went back ... I was given a quote for my car $3000 below KBB published trade in value. When I went to the years ago ... when looking for a new car I went back ... I was given a quote for my car $3000 below KBB published trade in value. When I went to the sales managers desk to question him ... I was told KBB has nothing to do with reality (so KBB is a data mining scam?) ... I was confused ... I showed him the KBB website from my phone... I asked politely ... what you’re really telling me is that I should’ve initially purchased a Honda ... everyone behind the sales manager nodded in agreement. So learn from my mistake ... go purchase a Honda . More

I bought my 2019 Ford ranger FX4 it was an easy sale no pushy salesman Gus was friendly and helped me when asked, he let me make the decision. pushy salesman Gus was friendly and helped me when asked, he let me make the decision. More

2019 Lincoln MKC I could not be happier with my new car!! James Lee was fantastic to work with, he took the time to show me every wonderful feature of this gorgeous SU I could not be happier with my new car!! James Lee was fantastic to work with, he took the time to show me every wonderful feature of this gorgeous SUV. The finance team was great to work with as well. I will be back when its time to buy my hubby his truck! Thank you! More

Over the Top Service Harris Ford went over the top in service to ensure I was happy with my vehicles and the deal I was getting. I would highly recommend and do service wi Harris Ford went over the top in service to ensure I was happy with my vehicles and the deal I was getting. I would highly recommend and do service with them again. More

Nice Car, fair price. Bought a 3011 E350 Cabriolet. Excellent condition for an 8 year old. Price was fair and trade in reasonable. I would recommend the dealer based on my Bought a 3011 E350 Cabriolet. Excellent condition for an 8 year old. Price was fair and trade in reasonable. I would recommend the dealer based on my experience. More

Happy with the results Service was prompt; they got me in and out and all went well. They asked all the right questions to maintain keep updated on future services Service was prompt; they got me in and out and all went well. They asked all the right questions to maintain keep updated on future services More

Its all about quality of service AND personal relationships It seems like I deliver a truck for service there almost once a week. Almost all our trucks have been converted to the Isuzu NPR. I do not think I wou It seems like I deliver a truck for service there almost once a week. Almost all our trucks have been converted to the Isuzu NPR. I do not think I would define my experience as ‘satisfying’. As the guy in charge of our fleet, I look to place our vehicles with a company that knows the vehicles first hand and has experience with all the odd quirks that other independent dealers are probably not aware of. I don't want to deal with a repair shop that reads a blog on their phone or reads a manual to figure out a problem. I want to know when I step on that property that I can see a company that projects warmth and enthusiasm and massive amounts of knowledge. I look for a service department that can communicate well and jumps at the opportunity to serve me. I expect that what is behind the service manager is a crew of well-equipped individuals with a strong background of experience working on these vehicles. I DO NOTwant the shop where my truck is worked on to look like a service station from the 1950’s with crowded unkempt parts shelves and tools scattered about and all the techs are covered in grease. I am not in this venture to save a dime at the cost of unreliable machinery or electronics; I want these trucks to work hard and be dependable night and day, seven days a week. I need to rely upon a company that can provide sound results with reasonable turn-around time. Too many times I have left other service providers’ locations with less than superb results. That means the truck runs but something else rubs me wrong: 1. A service tech explains a repair that causes me to think that he/she has no clue what they were doing. 2. A service manager passes the keys to my truck back to me (which basically says “I have checked over this truck and everything works great”), only to find a week later that things were put together improperly and more work needs to be done which equates to more down time for that truck. 3. I use their restroom and find it to be the most disgusting room ever visited. 4. I read an invoice and can’t figure out what I am being charged If a provider is not clean, not well-organized, not well trained, not on-time with commitments, not able to communicate clearly and pushing a lot of phony excuses on me, I am not willing to give the organization another shot at my business. In these days of "OK is not good enough", I want the provider to whom I am sending my vehicles to really be interested in my company and my vehicles and look at my bringing them business as part of a long term relationship. So, when I visit Harris Mitsubishi, Isuzu, Hyundai, etc. I come with a lot of customer related experiences already. Harris provides a service far beyond ‘satisfying’. In my estimation, they are running on all cylinders. I have never had to return a vehicle for something that still wasn’t fixed properly the first time. I often stick around the shop when small repairs are being done and enjoy a cup of coffee while I possibly chat with an employee passing by. Two individuals come to mind as highly exemplary in the Harris organization. Jerry Truman, as the Fleet Director works with us in supplying us with new vehicles to our fleet. When I run into him at the office he always has a smile and a pleasant demeanor and willing to spend a moment to catch up. That means a lot to know that he cares enough to move out of his ‘busy day syndrome’ and spend a moment to chat. Another individual at Harris that I work with very regularly and in fact look forward to seeing at each visit is Mike Erickson, the Service Manager. He is the main reason I stick with Harris. I send trucks in need of maintenance and repair to Harris because of him. He knows his vehicles, he knows the problems, he works great with his crew and has a great gift of gab while also handling massive amounts of work (I know this because of the number of invoice sheets he has on his desk each time I walk in his office. He and I click on a lot of levels and I trust him with the decisions we have to make for each vehicle I bring in. Some guys you know you can’t trust, some guys you are not sure how much you can trust them, and some guys you just know they will give you 100% all the time with a good heart, a positive point of view and an interest in the person (not just the customer or the vehicle). I trust Mike wholeheartedly. I am not surprised by the number of Employee of the Month awards on his wall. In fact I am surprised he doesn’t get one every month. He is a pleasure to work with. Bottom line, Harris Isuzu provides me with Excellent Service that is far beyond just simply ‘satisfying’. Would I recommend Harris to others? Yes I would, and I have. I thank them for allowing me to keep faith in dealerships that actually care about how they go about their business along with caring about and keeping their customers. More

Friendly & fast buying experience Winslow and the Sales Team at Harris Ford were wonderful. Friendly and they quickly processed my purchased and got me back out on the road! Finance te Winslow and the Sales Team at Harris Ford were wonderful. Friendly and they quickly processed my purchased and got me back out on the road! Finance team was quick and efficient as well. More