Pierre Ford of Seattle

Good Service Got the car in right away for a lube, oil and filter. Good customer service and Paul was very friendly. He had some suggestions that made a lot of se Got the car in right away for a lube, oil and filter. Good customer service and Paul was very friendly. He had some suggestions that made a lot of sense to me. More

Fast & Efficient - great customer service I personally had a good car buying experience here at BP Ford. My initial salesperson was Alex Marks - who drove us up to Lynwood, tracked down the ca I personally had a good car buying experience here at BP Ford. My initial salesperson was Alex Marks - who drove us up to Lynwood, tracked down the car we wanted to buy and we all drove back down to Lake City. He answered all of my questions, was patient, respectful and worked with us until we couldn't go any farther with him. Alex then introduced us to his manager, Kelly, who handled the negotiations. We walked out without buying the car because we couldn't reach a deal. But Kelly's dedication and customer service came through during Thanksgiving weekend - negotiating and closing the deal via phone and text messaging while he was out of town. This process worked great - especially in this day and age. Negotiate and agree on a price and then go back to the dealership (we live in Sammamish) to close the deal. The finance and contract signing process took just over an hour - and this was on a late Saturday night, Thanksgiving weekend when everyone was gone. Jessica Doyle gets xxxxxxfor handling the vehicle delivery process (cleanup, keys, etc.) The last person in the finance department was also a good experience! So thank you Kelly, Alex, Finance Mgr - Mr. Kim, and Ms. Doyle! More

Fast and fair I finally found a shop I can trust to work on my diesel pickup for service and repairs. Bill Pierre has taken good care of me. They get you right in, I finally found a shop I can trust to work on my diesel pickup for service and repairs. Bill Pierre has taken good care of me. They get you right in, the work is done right, on time, and for a fair price. Even provided me a loaner car last time I was in. More

Smooth Operation After a terrible experience at a neighboring dealership, Diana took great care of me. She worked with her supervisor and finance guy to get me exactly After a terrible experience at a neighboring dealership, Diana took great care of me. She worked with her supervisor and finance guy to get me exactly what I needed without all the typical back-and-forth. Very professional! More

Quick check engine light repair We called around 11 am because our check engine light was on. They said bring it in and they had it repaired by 4 o’clock. Great customer service. We called around 11 am because our check engine light was on. They said bring it in and they had it repaired by 4 o’clock. Great customer service. More

Premium Ford Service @ Bill Pierre Ford As always, I receive outstanding service at Bill Pierre Ford on Lake City Way due to an outstanding Service Advisor Greg Karras. Greg has been servi As always, I receive outstanding service at Bill Pierre Ford on Lake City Way due to an outstanding Service Advisor Greg Karras. Greg has been servicing/monitoring my 2011 Ford Ranger for all these years. He instinctively knows what service is necessary as my vehicle ages. As the vehicle is 7 years old, it runs and looks like it did in 2011. That's because Greg advises me how to keep it running and looking like it does. He knows and recommends service in a professional manner. I've owned many cars over my lifetime, and have worked with many service advisors, and I'm saying this agency and this individual outranks all my past experience in owning vehicles. I'm retired military (US Air Force) and have lived all over the world and met many great people. With that said, I'm sure glad I wound up purchasing another vehicle from Bill Pierre Ford, and having Greg Karras as my service advisor. He's the best!!!! More

Best in the business Service excellence, highest quality repair and customer experience. From Ally at Reception to Bill Mitchell and his service team, these guys are the Service excellence, highest quality repair and customer experience. From Ally at Reception to Bill Mitchell and his service team, these guys are the best in the business. More

C Max electrical charge issue I plugged my C Max energi into a shopping mall charger which was apparently broken. The charger caused my service engine light to come on, and the veh I plugged my C Max energi into a shopping mall charger which was apparently broken. The charger caused my service engine light to come on, and the vehicle would no longer remote start. Greg Karras, my service manager was outstanding. He walked me through trying to reset the engine service light, and offered an immediate loaner vehicle to me while the car was being fixed. The software had to be re-set in my vehicle, which they were able to complete in one day, at NO CHARGE!! Excellent, timely, and caring service! Greg even called a few days later to make sure the vehicle was contributing to perform normally. Thank you SO much! More

Great from start to finish! Janel Coia and Josh Hill were really great to work with. The process was easy from start to finish. I would definitely recommend this dealership and Janel Coia and Josh Hill were really great to work with. The process was easy from start to finish. I would definitely recommend this dealership and those 2 employees in particular to my friends and family. More

always have had excellent service there. Whenever i need work on my Sport Trac, I call Sundie. Worked with her again for some repair and maintenance work and she did a fantastic job. I spec Whenever i need work on my Sport Trac, I call Sundie. Worked with her again for some repair and maintenance work and she did a fantastic job. I specifically call her because my past experience is that she's professional, quick, and straightforward. Shop completed the work in great time, too. More