Pierre Ford of Seattle

This dealership is run by unprofessional salespeople with a profound lack of training and no customer service. Kyle Sorenson and David Murray have repeatedly ignored my email and phone requests with regards a profound lack of training and no customer service. Kyle Sorenson and David Murray have repeatedly ignored my email and phone requests with regards to an order I placed. They will lie into your face and they will keep you waiting ( "Your car is in production....but we do not have an order #", "I will call you tomorrow" or "We will work something out"). I should have listened to previous reviews pointing out that Pierreford is run by "high-school"-level employees. I ended up buying a Nissan after waiting for over half a year for my Ford to ship without success. I filed official complaints against Kyle Sorenson and David Murray with Ford customer service. Don't get fooled by their fake reviews posted on their homepage. More

I went to Pierre Ford on the 4th of July to look for a very good priced new gas-saver sedan. I ended up test driving a 2012 Ford Focus and then spent some time looking at their used vehicles. Since noth very good priced new gas-saver sedan. I ended up test driving a 2012 Ford Focus and then spent some time looking at their used vehicles. Since nothing stood out in the used vehicle selection, we went into the office to run some numbers and that is what really made me like this dealership so much. They did not ask me to run a credit app prior to doing ANY negotiating. They asked me the normal questions like 'what it would take for me to buy the vehicle today' and I gave them a number, a few minutes later they came back saying they could hit that number and then we moved forward with the credit app! This is the first dealership that I have been to (Ford or otherwise) that was able to hit my price range for a new 2012 Ford Focus. I was very surprised and delighted! The sales staff, sales manager, and finance manager worked with my wife and I the whole way through the process and even when it came down to the additional options offered (extended warranty and the like) they were able to allow me to add on some of those options without breaking my very tight budget. In addition they gave us many different finance options (from banks and credit unions, to length of the loan) and allowed us to totally customize the additional features that WE were most interested in. I would definitely recommend this dealership and the staff I worked with to my friends looking for a vehicle! More

I was surprised to find out car shopping can be fun. Richard was the person I dealt with before coming in, and Kyle drove me around in the car. Kyle was feaking hilarious. He had my wife and me laughing Richard was the person I dealt with before coming in, and Kyle drove me around in the car. Kyle was feaking hilarious. He had my wife and me laughing like crazy. Hope he still works there when I buy my wife a car in a few years. More

I love these guys! We've been here three times, and it's always been a pleasure. Great prices and no pressure. We will totally recommend this place to our friends and family. always been a pleasure. Great prices and no pressure. We will totally recommend this place to our friends and family. More

We went there on a weeknight to do a fact finding mission on Super Duties, we told them we were not buying that day, but they wanted to push us to be "TODAY" buyers, while working the numbe on Super Duties, we told them we were not buying that day, but they wanted to push us to be "TODAY" buyers, while working the numbers they gave us the trade in value and lowest price, we called them on it and said thier internet price was 48k and they asked if we would buy today, we said no Plus it was still not in our range, the sales manager's face turn beat red and smarted off OK this is name your own price, we said 45k Price with 7500 trade-in (bear in mind we ran all the numbers- blue book so on, Plus my father was a car salesmane for 30 years, so I know all the tricks they pull), he asked if we would buy today(again), we said no, but may this weekend when we are ready if he sells it for that price and trade-in. He smarted off again, keep your trade in and sell it your self. Who does he think he is kidding? I promissed that we would come back Sat if they stuck to our terms half thinking they were BSing us. Well we were right, came back and its as if we were there for the first time, renegotiating and never coming near our price points i.e. 52k thats when we talked to Matt, in fairness I only fault Matt for treating us as if we had never been there and negotiated a deal already before (or so we thought); We would have purchased the truck if they agreed, They think they are going to sell these things at 50+k, sure they are dam good trucks but gas pricess are projected to go up 35 Cents in April according to king5.com! Bad enough we were played and given such disrespect! I will Not recommend anyone buy from this dealer. I work for a Major software (Microsoft) company in the area, I intend to recommend all my fellow employees to stay away from these jerks.. Especially David (sales manager) not on the list may have been a lie cus he looks allot like August only skinner, franky if my father was his boss he would have fired him for his attitude alone! Not how you treat customers. I bet they loose more money paying the loans on those truck sitting there for the next month or so then they would have if they sold us the truck for 45k (our offer). More

I would always recommend Pierre Ford for service (Greg Karras is great to work with), but I will never recommend for purchase...what a nigthmare. The service department is top notch. I have never ha Karras is great to work with), but I will never recommend for purchase...what a nigthmare. The service department is top notch. I have never had buyers remorse on a car purchase before but I still do for so many reason (after 6 months). First off, I really felt like they did a bate and switch on the car. I came in to look at one car and they told me they traded it for purchase to another dealer...then they talked me into another car...the did not offer to let me see it before agreeing to purchase. It was a VERY hard sell. I wanted a Ford Focus hatch back and really liked the body style. However, I really did not need the top of the line model..although I do have to say it is sweet to have heated leather seats. The tires on my car at purchase are absolutely inappropriate for Washington weather...I think it should have been disclosed to me at purchase that they upgraded the tires to racing tires. The tires handle poorly in the rain and frankly, I tried to exchange them in Service...but well...that was not an option unless I purchased new ones. It really makes me hate my car...I get nervous driving it in the rain. I blame the dealer because they "picked" the car for me and I did not know what to look for in a tire. They told me they were top performance...that is xxxxxxxxx. Top Performance for seattle is not a racing tire. I got stuck in an unexpected snow storm and had zero traction. I am not a happy customer. I am disappointment that I have had to be at the service department 3 times and my car only has 8000 miles on it....first because my battery cable was loose (my car died in my driveway with only 70 miles on it), 2nd for the Ford Touch Navigation system (the new update from early March is fantastic by the way) and third because fo the tires and because the gear ratio on the Ford Focus Titanum is off..the car does not alway drop down to 1st gear when approaching a stop sign and well..there has been a hesitation on take off, which can be dangerous...I hope the update helps. The dealer says it should take a couple of weeks. I am disappointted with my purchase, but mostly because I feel like I paid too much and got ripped off for the quality of car given to me. More

I inquired over the Internet about a truck and was contacted back by Kyle. He had me work with Matt who was their truck guy. He knew his product and treated me right. contacted back by Kyle. He had me work with Matt who was their truck guy. He knew his product and treated me right. More

To whom it may concern, I've already submitted a To whom it may concern, I've already submitted a previous positive review of Pierre Ford Service Representative Greg Karras. But I'd like to take t To whom it may concern, I've already submitted a previous positive review of Pierre Ford Service Representative Greg Karras. But I'd like to take this opportunity to say once again how pleased I am at the excellent service I continually receive from Greg. He always treats me with respect and ACTUALLY LISTENS to my vehicle repair concerns. As a result, I have informed my friends that if they need car repair for their Ford's, they must contact Greg first. In fact, I recently made it a point to introduce Greg to a friend of mine who owns three, classic Mustangs. I couldn't think of anyone better to trust my friend's Mustang repairs with than Greg. Pierre Management is indeed fortunate to have such an excellent employee and I hope they reward him with a substantial raise. Thank you. Jesse Jensen Owner of a 1997 Ford Expedition Home: 206-524-3755 Cell: 206-406-7975 e-mail: jesse_jensen@msn.com More

I wanted a 2012 focus for the better milelage they get, with gas prices going up. So after doing some calling around got a email from Bob Paz saying hey we got great rebates going on come on over, after a with gas prices going up. So after doing some calling around got a email from Bob Paz saying hey we got great rebates going on come on over, after a couple more emails with Bob and Dave Murray. I got a call from Nick one of the managers and I explained what I wanted and needed and he ran some numbers called me right back. So I drove over. The price was right on, what they gave me for my trade was excellent and Val the finance director went the extra mile to get things done. In short order I had a new 2012 Focus Titanium. I have bought lots of cars and I can tell you Bill Pierre Ford gets it, there wasn't any pressure, they were very true to their word and I would recommend anybody looking for a new ford see them first. I think a good slogan for Them would be "Great Cars, Great People, Great Prices". Andrew C. More

We feel we were dealt with fairly by the entire staff. Felt good after we left, no buyer's remorse. I believe their follow-up will be equally as good. Felt good after we left, no buyer's remorse. I believe their follow-up will be equally as good. More