Pierre Ford of Seattle

"Fine" experience; met expectations I had been searching for a used car and they had one that met my criteria. They were inflexible on the price, saying they had already discounted it as I had been searching for a used car and they had one that met my criteria. They were inflexible on the price, saying they had already discounted it as far as they could, based on their investment in the vehicle. I continued to negotiate with no success. I expressed my frustration at their lack of flexibility and they made a couple of token concessions unrelated to price. At that point, it was the gesture that mattered. Personnel was pleasant. At some point in the car detailing process - and it could have been the third-party detailer they use - somebody used black sharpie to touch up the black leather. I was not pleased. (Magic Eraser worked to remove it, thankfully.) More

How buying a car should go' From the time I called in for an appt I was told not needed just come on down, And when I did I was greeted like a family member . Staff not relate From the time I called in for an appt I was told not needed just come on down, And when I did I was greeted like a family member . Staff not related to my sale were courteous and saw to my comfort and any concerns, Tim Puller was awesome ,I explained what I could afford and he went to work finding me a car and the lowest interest rate.....He did it. I got the car I was wanting And I never told him what make or model ,only features, his intuitive way of doing things had me smiling for days. I never imagined a car purchase being so pleasant and George in finance explained every detail so I understood.. It was an awesome experience I am happy to share the experience with many , Pierre is the way to go for a car purchase the good old fashioned way . Thank you Eric D Drane More

buying my first car Sales guy was nice how ever he was selling two cars at the same time and so we didn't see him much. he seemed to be overwhelmed and rushed. I felt lik Sales guy was nice how ever he was selling two cars at the same time and so we didn't see him much. he seemed to be overwhelmed and rushed. I felt like the place was under staffed. we loved the financial guy! he took his time got to know us asked about our lives and was very personable. I felt like he was better then the sales guy we worked with. over all it was a good first car buying experience. my boy friend plans on returning to possibly trade in his truck :) More

Mikes review I saw the ad for two vehicles on the website or maybe auto trader. Two low mileage Fusions. I called to confirm with Danny. Both cars were lined u I saw the ad for two vehicles on the website or maybe auto trader. Two low mileage Fusions. I called to confirm with Danny. Both cars were lined up together. We took a test drive. We started the paperwork. My credit union had already pre approved me. Darin the finance person had me sign the papers. The car was washed and backed into the showroom. My son discovered a tiny scratch. It was repaired the next week. Within 3 days I brought in a check for the car. Danny connected my blue tooth cellular. A week later he connected Sirius for me. End of story. More

bought two cars They were kind and helpful, fairly efficient. For the most part everything worked out good. It was a bit more expensive than I thought it would be. They were kind and helpful, fairly efficient. For the most part everything worked out good. It was a bit more expensive than I thought it would be. More

Theo was great - made the whole process very simple We couldn't have asked for a more pleasant experience, Theo made the process very simple for us and we really appreciate Bill Pierre Chevy. We will be We couldn't have asked for a more pleasant experience, Theo made the process very simple for us and we really appreciate Bill Pierre Chevy. We will be back. More

Service was substandard for a premium price After 1000.00 spent found a problem. Called and was asked if it was something I could fix. I was shocked that they asked me the question and ultimatel After 1000.00 spent found a problem. Called and was asked if it was something I could fix. I was shocked that they asked me the question and ultimately got the problem taken care of. 1mth later, we find that the front end wasn't torqued when we were 18mi deep in eastern Oregon mountains. An area called Desolation. You can only imagine!! Not cool and extremely unhappy about the situation. Called and notified the dealership and they sataed that they would certainly pass on the message. PERFECT! That will certainly help all of the future negligence More

Deceptive practices. Bait and switch. Talked with sales guy Josh Hill at length numerous times on the phone and asked about the vehicle condition. I was told that it was in good shape, but Talked with sales guy Josh Hill at length numerous times on the phone and asked about the vehicle condition. I was told that it was in good shape, but no mention was made about a 12" X 12" scrape on the passenger door. Was told the advertised price is the price, so I got financing from my bank, picked up the cashiers check and brought the rest in cash. I told him I was getting on the train and would be there to pick the vehicle tomorrow. Then, I was told I may not be able to take the vehicle home until the funds clear, they would rather have a wire transfer. Then I was told that if I finance through them, I could drive the vehicle home on Saturday, otherwise it might not be released till Sunday. ( like any financial transaction is going to clear on a Sunday...) Then their "finance manager" calls and tells me they would rather me finance through them and they would send me a link to fill out their credit application. I told them I would pay the cash down to hold the vehicle and was told "We do not hold any vehicles... ever" I fill out the credit app. online, then get on a train and ride all night to check out the vehicle. While walking around it I asked about the scrape, and was told "I didn't notice that yesterday". Vehicle drove nice and Josh was pleasant. We got back to the dealership and Josh brings me another credit application, whereupon I tell him I have the funds, and am willing to wait the "5 days" it will take for the cashiers check to clear. ( We all know cashiers checks issued by banks are as good as cash everywhere.) Josh takes the check to the " finance manager" who comes over, throws my check on the table and says they won't take an out of state cashiers check and that the advertised price is noted on the add that it is only for in state residents. ( I went home an have read the add multiple times and it states that NOWHERE in the add ) And that they will not accept my financing. He leaves, and I called my wife and we decided to walk away. I told Josh that I am going to buy the same vehicle from them or someone else but I am going to finance with my bank, so thanks but I have a train to catch. He says let me talk to my manager one more time. I waited for a while then just left, I felt like I was getting just more run around. I called back after 20 or 30 minutes from the Starbucks up the street and when I asked if my bank could wire funds on Monday if the vehicle was still available was told NO. I was told the ONLY way they would sell me the vehicle was to finance through them. I even said " If I bring in CASH on Monday, you still will not sell me the car?" And was told that was a correct statement. Who doesn't take CASH... SCAMMERS that's who!!!! I don't remember the name of the "finance manager" but (I HAD TO EDIT THIS SECTION BECAUSE MY UNFLATTERING BUT HONEST DESCRIPTORS CAUSED THE REVIEW TO BE PULLED DOWN). RUN from these guys! Read ALL the reviews, not just the fake glowing ones. They will tell you so many different things, THEY can't even keep the lies all straight. More

Delightful Found the vehicle I wanted online and made sure with Jessica in sales that it was still available before we ventured out there. They were pretty busy Found the vehicle I wanted online and made sure with Jessica in sales that it was still available before we ventured out there. They were pretty busy that evening in finance, but she was very attentive and a pleasure to chat with until we were able to go to finance. The finance gentleman was extremely helpful and listened to what we had to say. Not to mention, he made the mind numbing task of financing hilarious. More

Waste of time Called to see if a specific vehicle was still available. The sales guy said yes it is here and I'll hold it for you. Drove 20 miles to get there and Called to see if a specific vehicle was still available. The sales guy said yes it is here and I'll hold it for you. Drove 20 miles to get there and the vehicle was still in transit. The sales guy totally lied! Would never buy a car here. More