Pierre Ford of Prosser

"Surprisingly Shocked and Satisfied" Shocked with the wonderful treatment my husband and I received at this dealership. We came up from the Tri-Cities to take a look at a Mercury Mountain Shocked with the wonderful treatment my husband and I received at this dealership. We came up from the Tri-Cities to take a look at a Mercury Mountaineer. My husband called prior to see if they still had it, they did and that is when we met Ruben. What a nice young man. He treated us with respect, even if we were not there to look at a vehicle with a high price tag attached to it. Personally I did not want to go, I have had my fair share of visiting car lots, and I personally hate to even get out of the car. You feel like (not the right words), molested before you even hit the front door. They are taking bids on who gets your business the fastest. That was not the case there, pretty laid back, which made you at ease and comfortable, and gave the customer(us) time to make their way in the door and to tell them what they were looking for. Not the other way around. Someone trying to sell you something you did not want There was absolutely no pressure with anyone They wanted to work with you, went out of their way to make it possible for you to get what you wanted and how you wanted it done. As for Ruben, I cannot say enough, even though there was quite a generation gap between us, he was courteous, kind, eager, and great to visit with. He even came over on his day off to make sure everything was alright when we came up the next day to get it. So with that being said, I guess you know that we bought it! Gave us a good rice for our trade in. So another attaboy goes to Jose in finance. Very personable with our paperwork in explaining everything before we signed. More

Top Choice when looking to purchase a vehicle! I feel very much at home and feel like I’m always getting the best deal when purchasing a vehicle. Great people to visit with and overall great exper I feel very much at home and feel like I’m always getting the best deal when purchasing a vehicle. Great people to visit with and overall great experience. More

Satisfied with my deal They responded to my interest, brought a vehicle to look at from their other dealership and happened to work a fair trade in my opinion with little ha They responded to my interest, brought a vehicle to look at from their other dealership and happened to work a fair trade in my opinion with little haggling. Treated me well on a couple after sale needs as well. All in all it was an easy sale with no pressure. More

They make me feel as I'm part of their own family. I felt very welcomed was never pressured into purchasing a vehicle that I did not want they're open to listen to my request in my needs and my ability I felt very welcomed was never pressured into purchasing a vehicle that I did not want they're open to listen to my request in my needs and my ability to pay for the car. More

Amazing car buying experience Everyone is friendly and easy to talk too. They do not try and sell you something you do not want. Overall I am pleased. Customer service is hard to f Everyone is friendly and easy to talk too. They do not try and sell you something you do not want. Overall I am pleased. Customer service is hard to find these days. More

Great job Koty,thank you Koty was a very good person to deal with. He was very courteous every time we showed up and eager to help. We bought 2 cars there within a month. My d Koty was a very good person to deal with. He was very courteous every time we showed up and eager to help. We bought 2 cars there within a month. My daughter bought one in tri cities. Before they even let her leave the lot they gave her a full gas tank,I call that customer service. When I left Tom Denchel's we had to go straight to gas station to get home on both cars. I really think that is where you are lacking in customer satisfaction and customer appreciation. More

Great service by great people. The people working at Ford in Prosser truly make that place feel like a family and they made me feel like family. I couldn't be happy with thed car we The people working at Ford in Prosser truly make that place feel like a family and they made me feel like family. I couldn't be happy with thed car we got approved for. More

Outstanding Service. Denchel Ford of Prosser Washington has the most qualified mechanics and the best customer service in Yakima and Benton County. They take care of every Denchel Ford of Prosser Washington has the most qualified mechanics and the best customer service in Yakima and Benton County. They take care of every customer’s vehicle repairs needed and always put the customer first! You want great knowledgeable people working on your vehicle then Denchels is the place to take it to! More

Outstanding customer service As a first time buyer they made my experience pleasant and enjoyable I didn’t not feel pressured into getting a vehicle they were there to answer all As a first time buyer they made my experience pleasant and enjoyable I didn’t not feel pressured into getting a vehicle they were there to answer all my questions, ended up purchasing a 2016 Toyota and can not be more pleased. I will definitely be recommending this dealership to my friends and family. More

excellent Kc did an outstanding job at explaining the problem and what the solution was going to cost me. Job was completed very quickly. Great job Kc Kc did an outstanding job at explaining the problem and what the solution was going to cost me. Job was completed very quickly. Great job Kc More