Pierre Ford of Prosser

Excellent Buying Experience The attitude and culture this dealer has established is impressive. Each person I dealt with was respectful, un-patronizing, patient and focused on sa The attitude and culture this dealer has established is impressive. Each person I dealt with was respectful, un-patronizing, patient and focused on satisfying my needs in the process of buying a used truck from them. They really went above my expectations in terms of their willingness to negotiate with me as well as their willingness to help me get my original truck back to my home when I drove the new (to me) truck off the lot. This was the second vehicle I have bought after locating it via the internet and this experience was so much better than the first. This dealer seems to understand that long term customer relationships can be created and maintained even for internet sales. More

Friendly, knowledgable After looking at various websites for a 2019 car I found what I wanted on the Tom Denchel Ford site at a reasonable price. After Denchel Ford got my After looking at various websites for a 2019 car I found what I wanted on the Tom Denchel Ford site at a reasonable price. After Denchel Ford got my email address Koty Kollmar contacted me the next day. My wife and I met Koty a few days later; we immediately took a liking to him. He was well informed on the car and easily explained its features. We never felt rushed or pressured. We received friendly service from everyone from the financial director in purchasing the car to the service people when we had the car detailed. My wife and I highly recommend Tom Denchel Ford in Prosser, WA and Koty Kollmar. More

Prompt, Personable, Genuine Jordan was by far the quickest to respond to my internet inquiry on the vehicle we purchased. My search radius was large and I had numerous inquiries Jordan was by far the quickest to respond to my internet inquiry on the vehicle we purchased. My search radius was large and I had numerous inquiries out. Nobody matches the prompt and personable treatment I received from Jordan. Because we were a few hours away from the dealership, he took pictures and gave me thoughtful feedback on all of the benefits as well as the flaws of the vehicle were looking at. I appreciated his honesty through all parts of the process. Eventually, he came in on his day off to accommodate our travel needs. Even though he is across the other side of the state, I will look towards him again in the future for our vehicles. More

Great customer service I had a great buying experience. I felt like they took good care of me and got me the truck that I wanted with the options I was requesting at a great I had a great buying experience. I felt like they took good care of me and got me the truck that I wanted with the options I was requesting at a great price. Great friendly customer service. More

Wonderful transaction start to finish!! Koty was a super nice no pressure salesman. He was very knowledgable and very patient in listening to our needs. We were going to buy a 2018 used Edg Koty was a super nice no pressure salesman. He was very knowledgable and very patient in listening to our needs. We were going to buy a 2018 used Edge and my husband began asking about the 2019 Edge and we decided to go new! Great transaction from Koty and also Jose in finance. HONEST KIND KNOWLEDGABLE ..couldnt ask for more!! More

Excellent Customer Service I sent an email through the Costco Auto Program of description of vehicle we were looking for and the very next morning was contacted by Koty Kollmar. I sent an email through the Costco Auto Program of description of vehicle we were looking for and the very next morning was contacted by Koty Kollmar. Koty informed me he had several used and new vehicles that fit our description. He had us test drive a couple vehicles and once we chose one he stayed after hours to insure we were comfortable throughout the whole process. He even personally delivered the car to our home a couple days later which was approximately 50 miles away from the dealership. Thank you to all who had a hand in completing our new truck purchase. More

You're better off burning your money I purchased a used F-150 from this dealership. 700 miles later I conduct an oil change and find pieces of the engine coming apart in the oil pan. Af I purchased a used F-150 from this dealership. 700 miles later I conduct an oil change and find pieces of the engine coming apart in the oil pan. After contacting them, they told me quote "That's the risk you take when you buy a high-mileage vehicle. You drove it home didn't you?" The truck died the same day from engine failure. The truck was presented and sold to me as in good working order. There is no way the mechanic there who did the oil change and servicing of the truck did not notice what was going on. Do not buy from people that take advantage of others and are disreputable salesmen. People who told me to: "Ship it back to us on your own dime, I'll get you some quotes on how much we can fix it for", then never contact me again because they already got my money. More

Internet Sales Jordon was awesome to work with! Went out of his way to help me and provided the necessary information to make a decision without actually test drivin Jordon was awesome to work with! Went out of his way to help me and provided the necessary information to make a decision without actually test driving our vehicle. With a certain car my wife wanted and her limiting me on traveling to get it Jordon offered to meet halfway and also worked around my work schedule. Great Guy! There was couple small items the dealers service department could have done a better job with. With that being said my wife absolutely LOVES HER NEW CAR!!! And we have had awful experiences buying from other previous dealerships. This so far couple weeks in has been our best experience! Highly recommend Ford Explorer Sports!!! More