Pierre Chrysler Dodge Jeep Ram of Hermiston

Very good service an very personable people easy to deal with. Would recommend to others. deal with. Would recommend to others. More

Salesman, Eric Ortiz, did a great job. He was very knowledgeable about the vehicle and had a professional manner dealing with an older customer that did not know much about the process. He was very knowledgeable about the vehicle and had a professional manner dealing with an older customer that did not know much about the process. I greatly appreciated his assistance. More

I wish I could give zero stars. We bought a brand new 1 ton pickup in 2020. The sale of the vehicle went great. Everything was smooth, they were easy to deal with and we felt like w We bought a brand new 1 ton pickup in 2020. The sale of the vehicle went great. Everything was smooth, they were easy to deal with and we felt like we got a good deal. That's where the service ended. The truck ran great for 2 years, now in 2023 we have had nothing but issues with the truck. Major warranty issues. Lifters, transfer case, heater grid, cam shafts, etc. Problems that a 2020 should not have. The truck has been in the shop almost 2 months total. Hermiston Dodge has been unwilling to put us in a loaner that can haul a gooseneck trailer. Something we do frequently both for our business and for pleasure. We have lost and are still loosing thousands of dollars because of this truck being down and not having a suitable loaner. We finally got them to agree to give us a loaner and were given an 03 short bed pickup with old tires. It worked for a short trip, but anyone that hauls goosenecks knows that a short bed and a gooseneck do not do well together. This dealer doesn't care about the customer after they sell you a vehicle. We have given them every opportunity to make it right and they continue to fail in every way. Not to mention, they also dented our tailgate and just about every time I have gotten my truck back there's still something they didn't fix. Just got it back after 3 weeks and they did not complete the 75,000 mile service they were asked to do. Do yourself a favor and take your business elsewhere. More

We will see how good these guys are here soon. . so far the jeep has been there two weeks . so far the jeep has been there two weeks More

It's been a long time since I've had a car dealer be so misleading to deal with. They told me Jeep was a 6 cylinder, but after the purchase I found out was 4 cylinder. They promised two sets of keys, they misleading to deal with. They told me Jeep was a 6 cylinder, but after the purchase I found out was 4 cylinder. They promised two sets of keys, they after purchase I was told second set would cost me $360, however they never provided it. They said the theft protection was required and charged $399. Turns out it;s not required. I would say to avoid this dealership More

DO NOT BUY FROM THESE CROOKS! !!! I REPEAT, DO NOT BUY HERE! PLEASE GO ELSEWHERE TO GET A RELIABLE VEHICLE! This is one of the worst experiences I've had buying a vehicle so far. D !!! I REPEAT, DO NOT BUY HERE! PLEASE GO ELSEWHERE TO GET A RELIABLE VEHICLE! This is one of the worst experiences I've had buying a vehicle so far. Don't come here if you want a fair deal, value for your trade, and to be treated like a human rather than a number they see on their commission. I was sold a vehicle that knowingly had no under carriage! Less than a week later I contacted them to let them know that we can't have something scraping on the roads just through town, and that we needed to have something with more clearance. Told them what vehicle I was interested in, got ignored for 3 days, for them to tell me it was just sold. Then, go all the way there to get into something different, for them to trade back in the vehicle I got a week prior, remind you, I live an hour and a half away, and they try to tell me they are only giving me a fraction of what the loan a week ago was financed for in trade!! Even after putting $1500 down on the original vehicle! Are you xxxxing kidding me?! Not only that, they tell me that they knew it needed an under carriage and literally said "my bad". I was told I can get into another vehicle, I sign a purchase order because it was at their other lot, and was cheaper than the original car, and they call me to tell me that I need a co-signer or $5000 down!!!! xxx?!! Worst sales department I've ever gotten to work with. Don't give a xxxx about their customer's, only want the paycheck. I hope you all read this and go elsewhere with your hard earned money!! I am baffled at how poorly I was treated here! The only upside to this whole experience was Darius, the salesman. He was honest and transparent, the sales manager and the other higher up's are the issue here. Oh and did I mention I am STILL waiting to get a call on "what they can do for me" SMDH. More

this dealership has been calling none stop looked at there website back in July of 2021 ended up buying from a different dealership today January 23 2022 was the last straw the internet sales manager ca there website back in July of 2021 ended up buying from a different dealership today January 23 2022 was the last straw the internet sales manager called and asked if i was still looking i said no for the last time. I would NOT even look at there website they track and will pester you and not stop calling. After 6 months still pestering after i told them in august September November December and 3 calls in January. STAY AWAY FROM THIS DEALERSHIP More

Not sure what is up with the service department seems like there is not any customer care in this department poor service lack of customer care. like there is not any customer care in this department poor service lack of customer care. More