Pierre Chrysler Dodge Jeep Ram of Hermiston

Terrible service! Do NOT believe the 5 star reviews, they were written at the dealership while waiting to get the keys! I know because this is what happened to us. Aft Do NOT believe the 5 star reviews, they were written at the dealership while waiting to get the keys! I know because this is what happened to us. After patiently waiting for10 months, I am writing a TRUE review! We drove 3.5 hours to purchase a PHEV Jeep Grand Cherokee on December 30, 2023. The purchase seemed to go well, although even though they knew we were coming they did not bother to charge the car. For the inconvenience we were promised that they would send us some hats. We have never received any hats. We financed part of the vehicle because that was part of the 'deal'. After having to redo the financing TWICE due to their mistakes, we said we would just pay the car off. That was in January. It is now October 2024 and we have NOT received the title!!! We have made numerous phone calls, and the only return calls we receive are " oh you want to purchase a Jeep?" NO! I already purchased one, my message was about NOT having the title yet! I received several of these calls! Still no title or the promised hats for the trouble. This is by far the WORST dealership I have ever delt with! RUN THE OTHER WAY! Do not fall for any of their false promises. More

Can’t even get ahold of service department for 3 days now. When I do call and ask the phone just rings and ring msg. My vehicle has been in the dealership for over a week now and still don’t know what’ now. When I do call and ask the phone just rings and ring msg. My vehicle has been in the dealership for over a week now and still don’t know what’s wrong and there is no communication More

Unprofessional lied about my car repair, where it was being work on and no-communication unhappy and upset about my car repair it went for two repairs and came back with broken latch and seat not working being work on and no-communication unhappy and upset about my car repair it went for two repairs and came back with broken latch and seat not working ! More

Shop area cluttered and dirty. Price quoted for additional work outrageously high. Good customer care. Price quoted for additional work outrageously high. Good customer care. More

Didn't fix the censor on warranty like they said they would, because the light wasn't on when they test drove it. The previous 26 times the light came on wasn't enough for it to be fixed correctly a seco would, because the light wasn't on when they test drove it. The previous 26 times the light came on wasn't enough for it to be fixed correctly a second time. Then they didn't leave our keys in the car like we're supposed to when we picked it up and a manager had to come in at 7pm to get the keys. And everytime we bring it here it's 90 miles round trip and most of the time they don't fix it, they just reset the light. We will never use the service department or buy from Ford / dodge again. More

Great group of folks to work with here. Quick and responsive to all my questions. Quick and responsive to all my questions. More

Did a good job diagnosing the issue and getting the repair done quickly appreciate the professionalism repair done quickly appreciate the professionalism More

Had the 100,000 mile service done. It took over a day and half to be done and cost more than I Was expecting. But Humberto kept me posted on it. It took over a day and half to be done and cost more than I Was expecting. But Humberto kept me posted on it. More

My Truck had broken down, Despite my problem Hermiston CDJR was able to get me into a used 2021 Ram 3500 at a great price, Megan (salesperson) did an outstanding job. she was very informed and a big help CDJR was able to get me into a used 2021 Ram 3500 at a great price, Megan (salesperson) did an outstanding job. she was very informed and a big help getting into the truck, I hope everyone goes to Megan Mavis to get the vehicle they need, More

We came in an hour before closing on a Sunday and walked out with a vehicle. Easiest deal we’ve made so far! out with a vehicle. Easiest deal we’ve made so far! More