Piazza Volkswagen of Langhorne

My boyfriend and I test drove a CPO VW Tiguan on Saturday with Rob Soll. He was nice enough, he was kind of rude when we brought up interest rates but whatever, he’s a sales guy, we get it. This was our firs with Rob Soll. He was nice enough, he was kind of rude when we brought up interest rates but whatever, he’s a sales guy, we get it. This was our first day of test driving cars and we were upfront and honest with Rob and he understood and was not pushy at all. We gave Rob a call today (Monday) to let him know we got pre-approved to purchase the Tiguan and asked if it was available. Rob confirmed the car was available and had us update our insurance, send our identification among other things. He let us know the car was reserved and would be getting washed before we came to finalize the sale at 6pm. We drove 40 minutes from Philly to Langhorne to be greeted by the same four salesmen who swarmed us on Saturday before realizing that VW had (for whatever reason) assigned Rob our lead. We let them know we were there to meet with Rob and that we were buying the white Tiguan. After waiting in an uncomfortable and sterile-like showroom for fifteen minutes, a new salesman appears and says Rob is busy with two other clients and he’d be taking over (weird.) Manny (new salesmen) proceeded to let us know THE CAR SOLD EARLIER THAT DAY. Rob refused our calls, didn’t respond to our texts, as Manny assured us he was here to help and would make things right. I wish we had left right then and there. Unfortunately, we fell victim to the disgusting car salesmen BS Manny was pulling and were convinced that test driving the (higher end trim) Tiguan that was still available on the lot. Once back in the showroom, Manny, his sales manager and the rest of the joe-schmo schmucks working at this dealership proceeded to give us the runaround. After the third back and forth, we finally got up and left. Overall this was the most horrible experience I’ve had in terms of car shopping. We have decided to buy a brand new 2020 SEL from VW of Cherry Hill and are much more satisfied with the level of professionalism and respect we got there than at Piazza VW of Langhorne. More

After reading some of the reviews I was reluctant to visit piazza VW but their pricing was the best by far so I had to try. And I am so happy that I did. Everyone was happy and smiling and working wit visit piazza VW but their pricing was the best by far so I had to try. And I am so happy that I did. Everyone was happy and smiling and working with the sales manager Christian was the easiest negotiations I ever had buying a car!! You have to go there if your considering buying a VW! More

Waste of Time I purchased four new Hondas from their sister dealership next door and always had a positive experience and was treated fairly. So when my fiancé want I purchased four new Hondas from their sister dealership next door and always had a positive experience and was treated fairly. So when my fiancé wanted to purchaser a new Volkswagen Beetle, I suggested that we go to the Piazza Volkswagen. What a mistake. Prior to heading to the dealership we received an online quote from the dealership online and were prepared to purchase the new Beetle that day. Upon arriving the salesperson confirmed the price we were quoted and confirmed Volkswagon's special financing rate. After the dealership inspected my fiancé's trade in, the sales person sat down with us to go over the numbers. Without having run our credit (we have credit scores in the 700s) the salesperson told us that they could not do Volkswagon's special financing rate and quoted us a financing rate that was four times higher than the Volkswagen special financing. As for the trade in, the only offered $500 when the blue book for the trade was $3,000. Adding insult to injury, the salesperson then stated that he could not honor the the online price for the new vehicle. Upon hearing this, we immediately got up and left. Don't waste your time with this dealership. Sadly for the Piazza Auto Group, they have also lost. a loyal Honda customer. I will no longer get my Honda serviced at the sister dealership next door and when its time for me to purchase.a new vehicle, I will avoid Piazza Honda and will look to another Honda dealership. We would up purchasing from another dealer who honored their price and interest rate and we received book value for the trade in. More

ABSOLUTE WASTE OF TIME Car salesman are known for being the worst, we all know this. This dealership is the xxxx of dealerships. They led me on for 2 weeks about a price on Car salesman are known for being the worst, we all know this. This dealership is the xxxx of dealerships. They led me on for 2 weeks about a price on a car only to go in and find that’s false. I spent hours in that dealership and they gave me a higher price than I had originally gotten. They wasted my time. They don’t know how to run a business. If you want a Volkswagen, don’t go here. You’ll wind up overpaying and being completely mistreated. I felt COMPLETELY disrespected as a woman. Such a sexist environment. Never again will I step foot in that dealership. More

Don’t waste your time Be ready for a long day of sitting and waiting around before you get your car at this dealer. Took over 6 hours and we were the first ones there that Be ready for a long day of sitting and waiting around before you get your car at this dealer. Took over 6 hours and we were the first ones there that day. Their service Dept has the personality of a rock. They should be called the no service mentality department. I bought the 2019 R-Line Atlas and hav had nothing but problems with oil leeks. I would not go here if I didn’t have to. More

I love it I went into the dealership on Saturday to check out the Atlas after hearing good things about it. I went for a test drive and fell in love. I had no I went into the dealership on Saturday to check out the Atlas after hearing good things about it. I went for a test drive and fell in love. I had no plans on doing anything that night. I came back Monday worked with Eric the manager and was out in my new atlas that day. Super happy and will be back in the future. More

First Experinece -SC I went here to purchase a new vehicle for myself. First I was introduced to Eric who helped assist me with the starting purchase process. Eric showed I went here to purchase a new vehicle for myself. First I was introduced to Eric who helped assist me with the starting purchase process. Eric showed me the 2018 Volkswagen Tiguan and assisted me on a test drive he was so informative and helpful. I instantly fell in love with it. Then he introduced me to George the Senior Sales consultant who I dealt with all throughout this process. He made sure this process went smoothly, answered all my questions and just was all around very helpful . Also Steven one of the business managers was so informative, helpfuI and made sure this deal was finalized in the end. I’m extremely satisfied and I thank these three gentlemen for making this the best experience ever. This was my first time buying a new vehicle and I don’t regret it. I’m in love with my new car. I 100%recommend this place. More

Easy and quick Flexibile appointment schedule, easy and quick. Wish they offered rental for the day. Other than the lack of rental cars I would say it was convient Flexibile appointment schedule, easy and quick. Wish they offered rental for the day. Other than the lack of rental cars I would say it was convient More

very helpful I received notice in the mail that there were some recalls on my car and I needed to bring it to a dealership to be fixed. Since I just recently move I received notice in the mail that there were some recalls on my car and I needed to bring it to a dealership to be fixed. Since I just recently moved to PA, I wasn't sure what Volkswagen dealership to use...so like most people I looked on the internet to find the closest one to my house and then crossed my fingers that they were good. From the very beginning, contacting the service department, to the very end, picking up my vehicle, they were fantastic. Very nice, helpful, thorough, easy to work with. Thank you to everyone in the service department who helped me. I greatly appreciate it. More

Honesty and reliable I take good care of my car and all I want is an honest reliable dealer that will help me and do the same. The guys at here at Piazza VW in Langhorne a I take good care of my car and all I want is an honest reliable dealer that will help me and do the same. The guys at here at Piazza VW in Langhorne always do. I was given an estimate before any work was begun. They were happy to wait while I made decisions concerning the service. It was going to be an expensive one. In the end we came up w a solution that satisfied both of us. I find these guys a pleasure to deal with. I really can't echoes how happy I've been w all of the service they have performed on my car. I don't and won't hesitate to bring my car to them. I want it done right, quickly and for a reasonable price. The service crew has always come through for me. All said and done they have saved me hundreds of dollars. Excellent service department. More