Piazza Volkswagen of Langhorne

i take my vw passat there and they say the resevior from cooland is bad they change it and wow realy poor jod they remove the reservior scrwes and use ziptie for the new one lol poor poor broke my dipstick cooland is bad they change it and wow realy poor jod they remove the reservior scrwes and use ziptie for the new one lol poor poor broke my dipstick for oil they say oh wel passat have problem with that and for xxxx me of more the hose for the resevior then star licking they say oh well is a hose this people dont care well it just a hose u replase the reseivor, and for the last i have to pay for the parts no labor take the car i get the new dipstick and the hose guess what i still have the reseivor tie with zipties no scrwes wen i tall them over and over i want scrwes on.... More

Called several times leaving voice mails to confirm that the vehicle we were interested in was there but received no response nor did the receptionist mention that the person whose voice mail she was direct the vehicle we were interested in was there but received no response nor did the receptionist mention that the person whose voice mail she was directing us to was not there that day. When we arrived at the dealership we explained what we were looking for and the salesman said he would check, meanwhile I walked the entire lot looking for the car (didn't find it) by the time the salesperson re-emerged saying he couldn't find the keys or the paperwork so he guessed it must have been sold. It was a frustrating experience having driven and hour and a half to see an already sold car that was still on the website and then to have determined on our own that the vehicle was not present before the salesperson came back to tell us it was sold. You guys definitely need to improve your internal communication! More

We visited two closer dealers first and in both we were completely ignored. No one welcomed us or offered to show us a brochure or answer questions. In VW of Langhorne we were greeted by a friendly wel completely ignored. No one welcomed us or offered to show us a brochure or answer questions. In VW of Langhorne we were greeted by a friendly welcoming receptionist who found us the sals person we needed to explore our interest in a new Passat. Jim Lazarides was generous with is time and expertise even though we didn't have an appointment. We originally wanted a 2012 model and he was diligent in attempting to track down an existing vehicle with the specifications we were interested in. Because of the timing, there were simply none available in the right model and color. He explained the ordering process and was diligent in being sure we had everything we wanted. We felt he was honest and extremely helpful and upfront about costs - no high pressure persuasion! Our new 2013 Passat has been ordered and we are very excited as we anticipate delivery day! Thanks VW of Langhorne! More

very good service, shuttle is very helpful too. Frank was very nice Had inspection, oil change, fluid levels checked and bra put back on the front of the car. was very nice Had inspection, oil change, fluid levels checked and bra put back on the front of the car. More

I live closer to two other dealerships but I make the longer trip to deal with the guys in Langhorne. Here's why. I am on my second VW from this location. My 1st was a 2003 Passat GLS 1.8t - hands dow longer trip to deal with the guys in Langhorne. Here's why. I am on my second VW from this location. My 1st was a 2003 Passat GLS 1.8t - hands down, the best car I ever bought - and the service staff was helpful throughout the lifetime of that car. Got is used in 06 drive it for 140k trouble free miles just traded it in on a 2012 Jetta SE with convenience. Sold by Max Colish, good guy, easy going, helpful, no pressure. We were at first dealing with a lower trim level Dave Swartz got us a great deal on the next step up. Alas, my new 2012 Jetta had a weird noise after a few hundred miles. I took it back, the service staff agreed immediately that it was a problem - no runaround, no excuses. VW of NA had to get involved. They too agreed it was a problem. Turned out it was a spot weld issue from when it was manufactured that was in a very tricky location. VW agreed to replace the car. Dave and Frank were very communicative, always friendly, made sure I had a loaner and helped handle the deal when VW agreed to replace the car. The dealership did everything possible to make sure we were satisfied and informed throughout the situation and made sure the transfer for he new car went very smoothly. Our new-new Jetta is wonderful and we are very pleased. I was surprised to see the negativity about this place, I for one have never felt that way about my experience at VW of Langhorne. Love VWs and love working with Langhorne, we will be back again. More

Frank and the entire sevice deptartment are first class. I have used them for everything from maintenance to major repairs. This last vist I was especially pleased with thoroughness of the mechanic. While h I have used them for everything from maintenance to major repairs. This last vist I was especially pleased with thoroughness of the mechanic. While having my oil changed he noticed a nail in my tire. it was repaird quickly saving me from an emergency stop on the highway somewhere. Its the little things that make the difference. More

I contacted the dealer on Saturday, February 4 to inquire about a deal with an advertised deadline of 1/31/2012. The salesperson told me he would still honor the deal thru Monday, February 6 and I set up an about a deal with an advertised deadline of 1/31/2012. The salesperson told me he would still honor the deal thru Monday, February 6 and I set up an appointment to come to the dealership on that day. Although the deal was no longer being offered by the manufacturer, VW of Langhorne did their best to honor the deal the best they could. I am very happy with the outcome. More

Great people! Very accommodating, stress free conversation, professional service, I highly recommend for anyone interested to have German car at Japanese prices, Keep up the good work! conversation, professional service, I highly recommend for anyone interested to have German car at Japanese prices, Keep up the good work! More