Piazza Volkswagen of Langhorne

I purchased my certified used Jetta here in 2010. Less than a year later when having my tires rotated, they tell me I have two dry rotted tires. Well that's all I had to hear. Emails were flying that ni than a year later when having my tires rotated, they tell me I have two dry rotted tires. Well that's all I had to hear. Emails were flying that night as I could not believe they sold me a car with dry rotted tires. After making a bunch of noise, they did make good on the situation. Frank in the service department is awesome! I still go there for service and have not had any problems since then. I have kind of mixed reviews on the dealership sales right now. I love my Jetta and was considering trading it in for a newer model, but when I recently visited the dealership, the salesman, Todd, didn't seem to have time for me. I've been reading a lot dealership reviews. There are not too many of them that are good. I think people tend to just accentuate the negative experiences they have. As far as service goes, I definitely give these guys a thumbs up! I'd probably even give the sales another chance and just chalk it off to a bad day for Todd. We all have them. More

Never in my life have I had such a bad experience at a dealership as I had at VW of Langhorne. I am extremely dissatisfied with the customer service I received from the sales department at VW of Langhorne dealership as I had at VW of Langhorne. I am extremely dissatisfied with the customer service I received from the sales department at VW of Langhorne PA! I called up the dealership on Thursday December 20, 2012 and spoke with a salesman named Jim Bastelica. I advised Jim that I was interested in the following vehicle: 2011 Jetta SEL I had mentioned to Jim that I lived out of state but that I was very interested in the vehicle and would like to fill out a credit application. Jim took the credit application over the phone. Jim contacted me back that same day letting me know he would need additional information from me in order to get the loan financed. I immediately sent over the requested documentation. Jim advised me that he would be out of the office Friday December 21, 2012, but that he would follow up on Saturday "first thing". Concerned that the car might sell, I called back on Friday December 21, 2012 and asked to speak with the sales manager. The sales manager advised me that the finance manager needed a few additional documents. I immediately responded with the documents and asked the sales manager if I could leave a deposit on the vehicle. The sales manager advised me that he did not feel comfortable taking a deposit until the financing was approved. Saturday I contacted Jim several times and received no response back. I called the dealership at 11:36 am, 2:00 pm, and 2:16 pm to see if they were able to get the financing approved. Finally after three phone calls, Jim advised me that they would not have an answer for me until Wednesday December 26, 2012 "because of the holiday" I was told. Meanwhile I work for a financial institution; so I knew that was not the case. I waited until noon on Wednesday December 26th and again received no follow up from Jim. I called over five times and even spoke with the sales manager again, and received no answers. Finally after several calls the Sales Manager Rocco, advised me that he would call me at exactly 1:30 pm Thursday December 27, 2012. Again, no one called and at 2:30pm on Thursday I called back and asked Rocco why he had not responded when he said he would. Rocco advised me that he would call me back. At 4:00pm EST on Thursday December 27th, Jim called me back and advised me that they were able to get me approved, however they had sold the vehicle. I have never had such an awful buying experience with a vehicle in my entire life. There was no follow up. no sense of urgency, and very very poor customer service skills from both the sales rep and sales manager.I would not recommend anyone to this dealership! More

I am currently driving an Audi, looking to trade for a Volkswagen soon. Since the closest Audi dealer is quite far away and Audi and VW use most of the same wear-parts, I scheduled regular service for my Volkswagen soon. Since the closest Audi dealer is quite far away and Audi and VW use most of the same wear-parts, I scheduled regular service for my Audi with Langhorne VW. Upon arrival at the dealership, I am informed that all they can do is an oil-change and not the regular service we had scheduled. Statement of the service rep: "The factory does not allow us to perform service on Audis". So I had them do the oil-change anyway and had the regular service performed at the Audi dealer. A year later, the Audi is due for another scheduled service. I call Langhorne VW again and ask if they would do service on my Audi. The answer was - verbatim: "No, we have enough work with Volkswagens." I contacted two other local Volkswagen dealers, both were happy to perform regular scheduled service on my Audi. It appears that Langhorne VW has a policy to not service Audis in order to give customers incentive to buy VWs. This is customer-coercion. I would have loved to buy my new VW CC there, but will now go to the dealer who serviced my current car, even though they are considerably further away. More

Chris was absolutely the best I have ever dealt with. He is the king of knowledge regarding TDI. I would recommend a visit to Chris any day of the week. is the king of knowledge regarding TDI. I would recommend a visit to Chris any day of the week. More

The worst car buying attempt we have ever experienced! The sales associate was clearly annoyed that I had a preference as to what kind of car I wanted and they low-balled us big time on the trade in value The sales associate was clearly annoyed that I had a preference as to what kind of car I wanted and they low-balled us big time on the trade in value of my car. I do have to say, though, the associate did look into a few more options for me, but either didn't have the other cars or it didn't fit what I was looking for, so he was slightly helpful in that aspect. We drove over an hour to look at a certified car we saw online. When we saw the car it was dented and scratched badly in the rear. The employee explained that someone must have hit the car in the parking lot and said that it would be repaired. I was a little hesitant about the possibility of purchasing it, but decided to go forth instead. I informed the associate the price I wanted for the trade in of my car, knowing that it was a bit high to ask a dealer, but is the actual value of my car. They offered me $4000 less! Other dealers have older models of my car, with the same mileage, selling for over $6000! I understand they can't give me the amount I wanted and sell it for the same price, but offering me half of what I wanted would have been less of an insult! They didn't even offer anything else, so their claims of "aggressive pricing on trade-ins" is a complete lie! They didn't even try to make the sale! This dealership must be doing awesome in this economy and must not need to make any sales, as they let us walk right out the door when we were very interested in making a purchase. More

Seems like they are not at all interested in selling cars. We met with a salesman who was going to get back to us with a price. We called later that day to ask if we could drive the one in the showroom cars. We met with a salesman who was going to get back to us with a price. We called later that day to ask if we could drive the one in the showroom (and might have bought it that day). He said he'd call Monday morning (this was Saturday) with a time to do that and the price. He never called, eventually left a message for my husband. I returned the call and never heard from him. After trying multiple times to reach him and leaving voice messages, we went back, drove the car (with help from the used car person) and really wanted someone else to call us. The used car guy said he would stand over Ernie to make sure he called. We never heard from any of them. We bought the car at a dealer in NJ and now will have to travel a lot farther to have our maintenance and repairs done, but they were very responsive and helpful. So was the Toyota guy--if we hadn't loved the Passat, we would have been discouraged enough to just get the Camry. More

i take my vw passat there and they say the resevior from cooland is bad they change it and wow realy poor jod they remove the reservior scrwes and use ziptie for the new one lol poor poor broke my dipstick cooland is bad they change it and wow realy poor jod they remove the reservior scrwes and use ziptie for the new one lol poor poor broke my dipstick for oil they say oh wel passat have problem with that and for xxxx me of more the hose for the resevior then star licking they say oh well is a hose this people dont care well it just a hose u replase the reseivor, and for the last i have to pay for the parts no labor take the car i get the new dipstick and the hose guess what i still have the reseivor tie with zipties no scrwes wen i tall them over and over i want scrwes on.... More

Called several times leaving voice mails to confirm that the vehicle we were interested in was there but received no response nor did the receptionist mention that the person whose voice mail she was direct the vehicle we were interested in was there but received no response nor did the receptionist mention that the person whose voice mail she was directing us to was not there that day. When we arrived at the dealership we explained what we were looking for and the salesman said he would check, meanwhile I walked the entire lot looking for the car (didn't find it) by the time the salesperson re-emerged saying he couldn't find the keys or the paperwork so he guessed it must have been sold. It was a frustrating experience having driven and hour and a half to see an already sold car that was still on the website and then to have determined on our own that the vehicle was not present before the salesperson came back to tell us it was sold. You guys definitely need to improve your internal communication! More

very good service, shuttle is very helpful too. Frank was very nice Had inspection, oil change, fluid levels checked and bra put back on the front of the car. was very nice Had inspection, oil change, fluid levels checked and bra put back on the front of the car. More

We visited two closer dealers first and in both we were completely ignored. No one welcomed us or offered to show us a brochure or answer questions. In VW of Langhorne we were greeted by a friendly wel completely ignored. No one welcomed us or offered to show us a brochure or answer questions. In VW of Langhorne we were greeted by a friendly welcoming receptionist who found us the sals person we needed to explore our interest in a new Passat. Jim Lazarides was generous with is time and expertise even though we didn't have an appointment. We originally wanted a 2012 model and he was diligent in attempting to track down an existing vehicle with the specifications we were interested in. Because of the timing, there were simply none available in the right model and color. He explained the ordering process and was diligent in being sure we had everything we wanted. We felt he was honest and extremely helpful and upfront about costs - no high pressure persuasion! Our new 2013 Passat has been ordered and we are very excited as we anticipate delivery day! Thanks VW of Langhorne! More