Piazza Volkswagen of Langhorne

Smooth transition. My current lease was up. I contacted Jackie Savastano, We made a tentative deal over the phone. Set up an appointment and were done in no time. The d My current lease was up. I contacted Jackie Savastano, We made a tentative deal over the phone. Set up an appointment and were done in no time. The deal was exactly what we spoke about, Jackie and all involved were extremely pleasant and easy to deal with. I can highly recommend The Piazza dealership staff, service department and the V.W. product. More

A most rewarding car shopping and buying experience! I needed to lease a new vehicle and was shopping some local dealerships, I contacted Mike Piazza VW and spoke with Jackie Savastano. I knew what I wan I needed to lease a new vehicle and was shopping some local dealerships, I contacted Mike Piazza VW and spoke with Jackie Savastano. I knew what I wanted and Jackie wasted no time in finding a deal that met my needs to a tee! She promised "the best car buying experience" and boy she was right! We completed 90% of the transaction via email which simplified the entire process. I scheduled a time to drop off my existing car and pick up the new one and I was on the road in an hour! Vince Brown walked me through the paperwork flawlessly, they were all accomplished professionals! I will be recommending anyone I know car shopping, to there competent hands. This was the way "car buying" should be. More

Great The sales person Jackie Savastand and the finance manager Vince Brown new their jobs and we're very friendly and put us in a beautiful car Bill and G The sales person Jackie Savastand and the finance manager Vince Brown new their jobs and we're very friendly and put us in a beautiful car Bill and Gail More

Best car buying experience! After spending several long days searching for the perfect car for our son we had the pleasure of meeting with Jacqueline at Piazza vw. My husband an After spending several long days searching for the perfect car for our son we had the pleasure of meeting with Jacqueline at Piazza vw. My husband and I both agreed it was our best car buying experience ever. We purchased a beautiful Jetta sport with all the safety features and styling that we wanted. It all comes down to the bottom number. Jacqueline, Rob and their team gave us a beautiful car at a great price! More

All Around Great Shopping Experience!! Please stop by Piazza VW of Langhorne if you are tired of the typical car shopping experience and want a car dealership that actually stays true to th Please stop by Piazza VW of Langhorne if you are tired of the typical car shopping experience and want a car dealership that actually stays true to their word. It was refreshing dealing with a group of people that were straight forward and excelled at customer service. Two attributes not commonly found at most car dealerships. Unfortunate but true. Jackie and Rob did a beyond great job in getting me into my 2016 Golf R!!! LOVE THE CAR!!! The deal offered was significantly better than the 12 plus dealers I dealt with during my attempts in getting trying to get into an R. My current lease is up in Jan so I decided to start shopping around early as I wanted to avoid a last minute scramble. I started car shopping beginning of Nov. I shopped around Ford, Subaru and VW. After narrowing down my choices I decided the 2016 Golf R was the next car for me! I wasn't expecting the search to take so long as so many dealers were charging over MSRP or MSRP. Many didn't allow a test drives which is crazy considering the cost of the car. I ended up reaching out to Piazza VW in regards to a Golf R I came across on an internet search. I call in and speak with Jackie. We talk numbers and after a quick call back Jackie presents their offer. I'm thinking "WOW!! Really?!! There has to be a catch." So I start rambling off to Jackie; does this price include taxes? She says "Yes." I ask if the deal includes the all fees. She says "Yes." So after several times of having Jackie repeat herself. I am feeling pretty psyched that acquiring the Golf R is going to happen. So I stop by with the wife and kids. Test drove the car and loved it! Jackie shows me the paper work and everything adds up. I still ask her a few more times "So that's everything right?" The answer was the same each time, "Yes". She was super nice to my 3 year old son too. I really appreciated she took the time to interact with the entire family and not just me. A minor issue came up but they resolved it very quickly. I did reach back to a few other dealerships as they had asked me to let them know how I made out. Most of them didn't believe the deal offered by Piazza VW was possible. I picked up the car on the 18th of Dec. If I were ever to get into another VW again, there is no doubt were I am heading. Jackie, Rob, Mack and the staff made the whole car shopping experience what it should be, a happy one. I cannot recommend this dealership enough. Thank you guys! More

Stripped oil pan threads A certified VW automotive tech stripped the threads on my oil pan during a regularly scheduled oil change. Not only did VW of Langhorne not take resp A certified VW automotive tech stripped the threads on my oil pan during a regularly scheduled oil change. Not only did VW of Langhorne not take responsibility for the damage, they tried to incite a cost of 500 dollars for parts and labor at my expense for the damage their technician caused! Completely outrageous! I tried to resolve this matter through numerous emails and a formal complaint through the better business bureau with no success. If you value integrity and proper care of your personal property, please do yourself a favor a seek another service department. More

Customer Service Detail The reason I take my cars to Volkswagon of Langorne is Frank in customer service. His attention to detail and honesty is a refreshing experience. We The reason I take my cars to Volkswagon of Langorne is Frank in customer service. His attention to detail and honesty is a refreshing experience. We even had our car detailed by Volkswagon of Langhorne. The job was fantasic. More

I thought Tod Stone was great and everyone at the dealership was very helpful with my purchase.I would recommend your dealership to all my freinds.Thank You All Sandy an Mark Ledger dealership was very helpful with my purchase.I would recommend your dealership to all my freinds.Thank You All Sandy an Mark Ledger More

Last year my wife and I visited this dealership looking for a car for her. I have to say that my experience was similar to many of the previous reviews. It seemed like the salesman really didn't want to for a car for her. I have to say that my experience was similar to many of the previous reviews. It seemed like the salesman really didn't want to sell me a car. This year I needed a new car and since I have a very long commute, a Passat TDI was at the top of my list. I emailed several VW dealers including Langhorne. Based on my prior experience as well as the reviews on this site, I was hesitant to deal with Langhorne, even though it is the closest VW dealer to my house. I have to say that Jim Lazarides, the salesman that returned my email, exceeded my expectations. Jim was very prompt in returning emails. Some salesmen don't want to work through email and only want your phone number or have you come into the dealership to talk. My experience was not like that. We exchanged emails on various cars and availability/ price on different models. I was undecided between a manual TDI and a fully loaded automatic TDI SEL. Even though there is a $7,000 price difference I never felt pressured to buy the more expensive model, nor did I feel pressured to buy the less expensive model. When I finally decided to purchase the TDI with manual transmission (Didn't like the RCD510 radio or the wood trim in the SEL.), Langhorne beat the best price I had from another dealer. On vehicle delivery, Jim was very patient, taking 30 minutes to walk through all of the car's features and explaining the nuances of a German car. I highly recommend Jim Lazarides at VW of Langhorne. More

You should know that I only write reviews if I feel strongly about a place or service (good or bad), so the fact that I am writing this shows how much I want others to avoid this place. What an incr strongly about a place or service (good or bad), so the fact that I am writing this shows how much I want others to avoid this place. What an incredibly short, yet disappointing experience. I had gone in looking for a used GTI as my Mazda had broken down, so you know I was desperately seeking a car. I drove 30 minutes because they had a used GTI with the options I liked. Bruce helped me out and was ok, but quiet (not sure if that was his personality or a sales strategy to not say much). He was with a customer, but got the car for me and let me test drive it alone (probably so he could deal with the other customer...no problem with me). The car drove fantastic, but there was a ton of little things wrong with it: each wheel was scratched a good deal, there were paint chips on the front bumper (understandable), the driver's window had a small crack, the hatch knobs to keep the cover up snapped off, and most of all the passenger mirror housing was cracked about 1/4" and there were paint scrapes along the front right side. Now, I understand this is a used car and not everything gets reported to carfax, but clearly one of the two previous owners was a bad driver and hit some things. When I told Bruce all of these, he went to his manager Mike Bowers and came back offering to take $250 off the $20,995 price. This would BARELY cover the cost to fix these things. (Yes, I walked up to the service dept and asked in person) As I was walking back to try and negotiate more, Mike Bowers was standing by the GTI. We talked about how the piece to replace the hatch knobs would need to be replaced ($70+$60 labor) and I asked him what he could do. He suddenly got aggresive in his tone and said he already gave the price. He asked me what price I wanted and I said "19,500" and he said "no" and walked away, got in the GTI and drove it around to face the other way. I couldn't believe how rude he was and how he was unwilling to acknowledge that this was a car that was in worse shape than they made it appear online. I went in to see if Bruce had anything to offer, but he was nowhere to be found so I left. Oh, and even though 20,995 was the price they told me and $250 off was the "lowest they could go", I could have sworn I saw a lower price online. Sure enough when I got home I looked on THEIR website and it said $20,391. Some other review of this place mentions stereotypical used cars salesmen and I would agree. In the end, Bruce was fine (albeit not good nor great) and Mike acted as if he didn't want any of my business. I understand having a bottom line and negotiating, but $250 off and literally walking away was insulting. P.S. My experience made me rethink buying used altogether and I ended up driving to MD to King VW (Gaithersburg) to buy a brand new GTI. A completely different experience there with a friendly sales rep and pleasant experience. More