Piazza Mazda of West Chester

Poor quality In 2012 I started financing a 2008 Nissan Versa from this dealership and right from the start within the first 2-3 months had to purchase new tires fr In 2012 I started financing a 2008 Nissan Versa from this dealership and right from the start within the first 2-3 months had to purchase new tires from my own expense due to the fact they were all dry rotted. The dealership said since they were a wear and tear item they would not cover the expenses. Since then I have had to get exhaust repairs 3 times out of my own pocket and have put less than 100,000 miles on the vehicle. I trusted that I was going to get a high quality vehicle due to the reputation and had planned on making all of my vehicle purchases from this dealership but due to the fact that I have had so many problems I will never shop here again. More

Our Sales Person, Mel--you won't be disappointed When we walked into Piazza Mazda of W.C., we were greeted by Mel, who talked with us about what we might want and gave us a preview of a vehicle he th When we walked into Piazza Mazda of W.C., we were greeted by Mel, who talked with us about what we might want and gave us a preview of a vehicle he thought would fit our needs, a CX-3. We told him we were just looking and were not going to purchase a car that day, but we felt he still gave us the service as though we were going to drive off with the car. There was no pushiness or bringing out the manager to convince us to buy that day. We returned to drive the CX-3 a second time and decided to purchase it. Mel was professional, congenial, friendly, and always thoughtful of our needs. In fact, when it came time to pick up our CX-3, he offered to pick us up and drive out with him. I highly recommend Mel--he is one of the best we've worked with when purchasing a car. More

Very Positive Experience My brother and I worked with Reggie Brown to buy a Hyundai Elantra I viewed on the website. At first, I was nervous about going to a dealership, as I My brother and I worked with Reggie Brown to buy a Hyundai Elantra I viewed on the website. At first, I was nervous about going to a dealership, as I know little about cars. I was impressed with how friendly, knowledgeable, and accommodating Reggie was. It was refreshing to work with a team who treats you like family and does not pressure you to buy anything. I am happy that I was able to work with Piazza Mazda and walk away with my first car. The visit was stress free, the service was great, and I would recommend my family and friends to visit this location if they need a new or used car! I appreciate all of your help, Reggie. Thank you! More

Stressfree Purchase After many dealerships and exploring many different cars, Piazza Mazda and Bruce B made my experience as stress free as it comes! Bruce was not only After many dealerships and exploring many different cars, Piazza Mazda and Bruce B made my experience as stress free as it comes! Bruce was not only knowledgeable about the Mazda products, he took the time to learn about the client and what I needed in a new vehicle. He listened! Can you imagine!!!!!! Purchased a CX-5 and left the dealership, the way I walked in.....Confident that this was the dealership and car for me! Thank you Bruce and Piazza Mazda of West Chester! More

Very good I worked with Reggie Brown to buy my Mazda CX-5. Reggie is extremely knowledgeable about the vehicles and was able to explain all the gadgets so even I worked with Reggie Brown to buy my Mazda CX-5. Reggie is extremely knowledgeable about the vehicles and was able to explain all the gadgets so even I can understand them! The car is the nicest one I have personally owned. I love the way it drives and I love the luxury and the look of it. Jerry in the Finance department was good to deal with, he let us ask all the questions that we needed to and didn't try to rush us out. The experience overall was an extremely good one and I would send anyone who is looking for a Mazda to them. More

excellent buying experience We worked with John Pinkerton, internet sales, and came to agreement on a deal over the phone on a 2016 certified pre-owned Mazda Miata Club. We did We worked with John Pinkerton, internet sales, and came to agreement on a deal over the phone on a 2016 certified pre-owned Mazda Miata Club. We did the credit app over the phone along with agreement on terms for the purchase. Additionally, he worked with his manager to get us an additional savings on the price of the car. Upon arrival at the dealership we were greeted professionally by the staff and John and were in and out of the dealership with the car, all paperwork completed, in 1 1/2 hours. John is professional and the dealership is top notch. I would recommend others to go to this dealership before making any decision on a new or used vehicle. You are going to save money! Bob Rabold Smyrna, DE More

Positive first-time buying experience I just purchased a Mazda3 from Piazza Mazda. It was my first time buying from a dealer, but the salesman who worked with me, Melcom, was very patient I just purchased a Mazda3 from Piazza Mazda. It was my first time buying from a dealer, but the salesman who worked with me, Melcom, was very patient and explained the process step by step while answering all of my questions. He was very acommodating to my schedule and went above and beyond to provide good service. Overall he was a pleasure to work with. The dealership itself also seems to be a lot nicer than others nearby. I would do business with them again! More

Best Sales Rep Around!! Malcom Avigian We have purchased two cars since January and Melcom has helped us both times. Each time we had no idea what we wanted but he listened to us and guided We have purchased two cars since January and Melcom has helped us both times. Each time we had no idea what we wanted but he listened to us and guided us to the right cars for us! He has a great smile and makes the process as smooth as possible! More

Outstanding customer service We have recently leased a Mazda 3 iSport with the Premium package from Piazza Mazda for my husband. We wanted to replace our 2009 Honda Fit which we We have recently leased a Mazda 3 iSport with the Premium package from Piazza Mazda for my husband. We wanted to replace our 2009 Honda Fit which we loved but wanted something updated and peppier. I researched all the compact cars that came in a hatchback and settled on the Mazda 3 so we knew exactly what we wanted. Requested an online quote from a couple of dealers in the area including my local dealer where I bought 2 of my Hyundais in the past. Piazza gave the best quote right off the bet and I was communicating with Chris Angelone in Internet sales.I also read the reviews of the dealership and it certainly convinced me to give them a shot. A week later we finally had time to stop by the dealership and actually check out the vehicle. Throughout the process Chris and everyone else were very professional and didn't feel any pressure make a quick commitment or buy anything we didn't want. They also offered to purchase our Honda which were looking to sell instead of trade it in because of the lease. We got the vehicle appraised a couple of places but we felt those offers were definitely low ball offers. When we finalized the lease and brought in the Honda, Piazza offered a very fair price, way above anything the other places were willing to give us so we were very happy. Lee the finance manager was also very nice to work with, he was always straight forward and even advised against putting more money down for the lease. Finally, when we picked up our Mazda, we left one of the keys that comes with the vehicle. I called and talked to our salesman Chris and he immediately offered to personally drop the keys off at our residence, even though we live about 35 minutes from the dealership! What customer service! I would highly recommend Piazza Mazda and Chris Angelone if you are in the market for a Mazda vehicle and we will certainly keep them in mind for our next vehicle purchase or lease. Overall excellent sales experience! More

Good Experience Melcom was helpful, knowledgeable, and made everything go smoothly. I would certainly recommend him to someone in the market for a new or used car. Melcom was helpful, knowledgeable, and made everything go smoothly. I would certainly recommend him to someone in the market for a new or used car. More