Piazza Mazda of West Chester

Transparent service! From first click on the vehicle of interest to driving away from the dealership! I have purchased many cars in my life and this by far was among the From first click on the vehicle of interest to driving away from the dealership! I have purchased many cars in my life and this by far was among the best experiences I have encountered. I spoke with John after he received my inquiry on line. He called and told me I was approved and already had numbers presented before me and was willing to pay off my trade sight unseen, since that is unheard of in today’s market. We scheduled a day to come out and pick up the new vehicle. I then received a call from Christine the Finance manager, informing me she would like to work on getting better rates on my loan. Again, what dealer would do that! She was wonderful and kept me updated via text messages and worked with me to provide excellent payment friendly packages to insure my new vehicle will be covered for years to come. Christine was transport, customer focused and willing to do anything in her power to make sure I was getting the best options possible! But Christine and John get 25 stars if I were able to give them. Excellent customer service and it is good to know that there are still dealers out there that are willing to help vs only looking to make a quick buck. Thanks again John and Christine for all your help. Ok see you when I’m ready for my next Mazda! More

Disappointed I bought a “certified pre-owned” 2012 Mazda3 from this dealership. They told me that it had all its’ service records and was accident free. After the I bought a “certified pre-owned” 2012 Mazda3 from this dealership. They told me that it had all its’ service records and was accident free. After the purchase, I had some issues with the tabs holding up the fender coming loose (and in turn ruining my front tires). I took it to my regular mechanic, and he asked me if I had been told that my car had been in a major accident. I told him the dealership specifically had stated it had a clean record. He assured me that was not the case and he could tell that multiple pieces of the car had been replaced. He said that it had been in more than one accident and one of them was rather major just by performing a 30 point inspection on it. I have never been more disappointed by a lack of diligence in my entire life. This dealership clearly does not care about disclosing possible flaws if it means they can make a buck. Now my car is worth far less than what I paid for it and I will never be able to recoup the costs. More

Great experience! Mel was excellent and a professional. Numbers were set via Costco. Discounts passed onto the customer. The experience was enjoyable, no pressure. I hi Mel was excellent and a professional. Numbers were set via Costco. Discounts passed onto the customer. The experience was enjoyable, no pressure. I highly recommend both Piazza (Mel) and the CX-5. Nice handling, enough horse power, comfortable seating, and quiet roomy cabin. More

Poor customer service Upon inquiring online regarding a used 2015 NX F Sport, I had a less than optimal interaction with Melcom Avrigian. I expressed to Melcom that I wo Upon inquiring online regarding a used 2015 NX F Sport, I had a less than optimal interaction with Melcom Avrigian. I expressed to Melcom that I would be willing to travel interstate (almost two hours) for a specific vehicle, stating my desired budget of $30,000; and further indicating that this would be a cash purchase. Despite the fact that I was providing the information that was requested by Melcom in order to speak to the used car manager, I was met with a blunt and dismissive response, "good luck in your search.." before even being able to make an appointment to see the vehicle. It would be expected that an internet sales person would work to retain a potential sale met with flexibility and courtesy. However this was by no means the service I received. If not by pursuing potential sales opportunities, I don't see how you would retain business... More

Very Good Experience This was my first experience at a Mazda dealership. The Piazza auto group has a good reputation and I have had good experiences with Piazza Honda. I This was my first experience at a Mazda dealership. The Piazza auto group has a good reputation and I have had good experiences with Piazza Honda. I was very pleased with my purchase at Piazza Mazda. The salesperson and manager were helpful and straightforward. I was offered fair pricing on my trade in and new car. My encounter with the business manager was pleasant and efficient. I gladly recommend them to my family and friends. More

Excellent My experience at Piazza WC with Phil Saraceni was a FIVE STAR! He was a professional, patient, and a pleasure! I left that day with a beautiful CX 5! My experience at Piazza WC with Phil Saraceni was a FIVE STAR! He was a professional, patient, and a pleasure! I left that day with a beautiful CX 5!! Everyone was very helpful and pleasant! More

Didn't even have to show up and they were difficult I requested information through the website for a CX-9, and Mr Glakas made it difficult from step one. I received a higher eastimate for the vehicle t I requested information through the website for a CX-9, and Mr Glakas made it difficult from step one. I received a higher eastimate for the vehicle than any other dealer in the area, and they refused to give me an honest number for the vehicle unless I gave them a quote from another dealer just to lowball them. And the only way I was able to get that kind of quote was if I came to the dealership with the quote, waste my time, and then get stiff-armed into buying a vehicle. I sent the quote that I received from another dealership, and I haven't received anything back yet. Not only am I not buying my vehicle from Piazza, I will make sure to reach out to Mazda to let them know how absurdly difficult it is to get any cooperation from this dealership without jumping through their hoops first. I live an hour away, and I told them I wasn't about to drive that far if they couldn't guarantee me the number. More

This review is for a five star SERVICE experience I bought a '14 Mazda6 elsewhere and needed a few things buttoned up. Took it to Piazza WC. Not only did they jump right on it, with no appt scheduled, I bought a '14 Mazda6 elsewhere and needed a few things buttoned up. Took it to Piazza WC. Not only did they jump right on it, with no appt scheduled, they had me out of there within half an hour, for a whopping total of $12.84, no fuss, no muss! Thank you very, very much! Ron Beebe More

Great experience Although I didn’t end up buying the car I wanted due to my budget, Dave Huss was more than a pleasure to work with. He really tried to help us out, ev Although I didn’t end up buying the car I wanted due to my budget, Dave Huss was more than a pleasure to work with. He really tried to help us out, even going as far as to reteach me how to handle a manual transmission! Absolutely went above and beyond for us and made our experience that much better. Would recommend him to anyone looking to buy a Mazda. Just disappointed the dealership wouldn’t meet our price point. More

Very unprofessional It was my first experience with the dealarship, I called the service dept. I spoke to 3 persons , each one ask me of how they can help me, then they p It was my first experience with the dealarship, I called the service dept. I spoke to 3 persons , each one ask me of how they can help me, then they put me on hold , and the story goes on thae same , total waiting on the phone was about 20 minutes, yes 20 minutes, also really they id not sound friendly , got scared of trusting them with my car .will never buy a car there , go there or recommend them . More