Piazza Mazda of Reading
Reading, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 399 reviews
Excellent experience with these guys once again!!! They worked with me and explored all options to get me in a new 2013 Mazda 6. Would recommend the Tom Masano family of dealerships (specifically the names worked with me and explored all options to get me in a new 2013 Mazda 6. Would recommend the Tom Masano family of dealerships (specifically the names mentioned) to anyone who is looking for that new (or even used) car!! A++ guys...thanks again! More
Mike Whitney was very pleasant the moment we pulled into the lot. He was patient and took the time to listen to all our concerns regarding purchasing a new car. He was thorough explaining all the features o the lot. He was patient and took the time to listen to all our concerns regarding purchasing a new car. He was thorough explaining all the features of the car and even the process for bringing our car in for service, etc. Brian Ingham was also very patient and pleasant and didn't make us feel pressured while discussing possible financing options for us. It was a very enjoyable experience overall! More
After extensive research and shopping around we ended up getting our best deal on a 2014 CX-5 at Tom Masano Mazda even though they were approx 40 miles from home. It didn't hurt that our salesman Bob Knosp, getting our best deal on a 2014 CX-5 at Tom Masano Mazda even though they were approx 40 miles from home. It didn't hurt that our salesman Bob Knosp, sales manager Darren Brown and Brian the finance manager made the entire experience seamless and very pleasant....translation...NO SURPRISES and NO GIMMICKS...thank you!! More
As a first time buyer, this experience was very helpful because my sales rep was very detailed and informative. I would highly recommend this dealership to my friends. because my sales rep was very detailed and informative. I would highly recommend this dealership to my friends. More
Bought a used 2010 Mazda3 from Masano. Everything seemed great until I got home and reviewed my billing info. At the time of sale, there was a sign on the window of the car saying the car came with a full w great until I got home and reviewed my billing info. At the time of sale, there was a sign on the window of the car saying the car came with a full warranty. After deciding that I was going to purchase the car and sitting filling out all the paperwork for 30 minutes, the financial coordinator came over and informed me that the warranty on the car had actually expired, but they had decided to give me an extended warranty anyway. No mention of being charged for this warranty was made. The sale went through fine and my salesman was great. When I got home and reviewed my sales forms, I realized that they had actually charged me an additional $1,650 for the warranty that was supposed to be included, according to the paperwork on the window of the car. I then tried to cancel the warranty for a full refund, since it was still within the 30 day period. Long story short, no one answers the phone at Masano Mazda, and they take forever to respond to emails. Here I am, 3 months later, and I FINALLY received my refund, EXCLUDING sales tax. Apparently, if I want the $100 back that I pain in taxes on the warranty I have to file a petition with the state of PA. Such a hassle. Glad I got the money back, but irritated that I had to go through all of this in the first place because these guys charged me for what should have been free. That being said, the car seems to be running great, and I have no complaints about my salesman, Bob Knosp. He was awesome. It was the financial guy that charged me the extra money and took forever for the refund to come through. If you're going to buy from them, be careful. Make sure you read every last line before you sign a single paper. More
We wanted to swap a high monthly payment on a nice Acura TL for 2 cars, with a similar total combined payment. I wanted one car to be a hard top Miata, and hadn't decided what I wanted the other one to be. TL for 2 cars, with a similar total combined payment. I wanted one car to be a hard top Miata, and hadn't decided what I wanted the other one to be. I had already talked to a different local dealership we had worked with before, but their only advice was, "Keep paying on the car awhile and come back later next year." Mike was extremely easy to work with and low-key as he spent much of his day getting a deal worked out for us. Before and after signing the paperwork for a Miata and a Mazda 3, he patiently showed us virtually everything we might need to know to operate both cars. Thanks Mike!! I will look for you the next time we want to trade vehicles. More
Just bought my first car & I could not have asked for a better overall experience! Bob had helped me while I was searching around for cars a few months prior, and I ended up coming back after testing out a better overall experience! Bob had helped me while I was searching around for cars a few months prior, and I ended up coming back after testing out about 6 other places. One of the biggest deciding factors to go back was the genuine help I received from Bob. He took me on a long test drive, worked with my budget and was willing to go above and beyond to accommodate me. He was very knowledgeable and answered all of my questions with honesty....and to top it all off....he had a fantastic sense of humor! Overall, Bob was such a pleasure to work with and has even taken time to follow up to make sure everything was going smoothly with my new ride. If I ever get another Mazda, I will definitely come back to Tom Masano in Reading! More
These guys are awesome. 2nd time working with them in 3 months! Couldn't ask for a more respectful team. The finance guys were awesome and worked hard to get me where I needed to be all while respecting o months! Couldn't ask for a more respectful team. The finance guys were awesome and worked hard to get me where I needed to be all while respecting our financial situation and current vehichle concerns. The salesman?.....I can sum it up by saying Michael McCormac is AWESOME!!!! We worked with him 3 months ago and were impressed with his relaxed personality. I was even more impressed with the patience and respect he showed me this week while trying to get me into a vehicle that met our price range, but also had all the features (and then some) that I wanted. I never thought I would have purchased a Mazda, but kept an open mind and listened as Michael shared his knowledge of the vehicle and how it would work well in my day to day life. I am thankful for such a great team that worked so hard for me! We have nothing but positive things to say about this team! Look forward to working with them on accessories and service work! Thanks guys! Sheila Gehman More
Great people!! Friendly & attentive. No pressure at all. Felt like they wanted the best for us. I will definitely recommend this dealership to all of my friends & family!!! Bob Knosp was outstanding all. Felt like they wanted the best for us. I will definitely recommend this dealership to all of my friends & family!!! Bob Knosp was outstanding & great to work with!!! More
People were very friendly and knowledgable. We were made to feel comfortable and were not pressured. Got a great deal! Everyone took their time and explained the car thoroughly. Great experience. to feel comfortable and were not pressured. Got a great deal! Everyone took their time and explained the car thoroughly. Great experience. More