Piazza Mazda of Reading

Bad product with tons of flaws they didn't repair. I made a deal with Linda over the phone cause I lived 100 miles away. After a couple days they came up with a trade in value which I was most concern I made a deal with Linda over the phone cause I lived 100 miles away. After a couple days they came up with a trade in value which I was most concerned with. It was decent without seeing the car but it was practically brand new and I said I'm not gonna tell you its in a condition it isn't and then drive all the way there and obviously you will notice it. I got higher trade in values but they had the car I wanted. Well Linda was out sick that day so they gave me to someone else who knew nothing about what we worked on for the past 5 days. He gave me the keys and said to go check it out. It was snowing that day so most of the car was covered. Interior perfect. Exterior from what I could see Perfect. I thought check the tires because the Sales Manager was so concerned about the condition of my wheels and tires I thought I'd check out what he was selling me. Tread almost all the way down on all 4 tires. So I went back in and told the person I was handed off to and he said no, they are 5 out of 10's. This guy just told me he was transferred from one other of their dealerships so how did he know. I let it go. The drive home was difficult on snow/slush roads with horrible tires and what felt like needed an alignment. So I took the car to a local garage to give me their opinion. They said the tires were bad and would never pass inspection and they did a free alignment check for me and it needed an alignment. He wrote out a report and printed out a graph of the tires and to show it was out of alignment. The sales Manager called me and said the 3 tires were ok to drive on but the one was so bad it should of never been driven on. Thats great I drove over 80 miles in a snow storm on a tire that shouldnt be driven on and 3 that sucked. I got an estimate on 4 new tires and a alignment and it was 535$ which I emailed to this xxxxxxxxx. He said the best he could offer me was 300$. He caught me on at a good moment cause I said thats fine and they sent out a check on a Monday and it arrived the next Friday. Mail doesn't take that long seeing we arent thousands of miles apart. I also noticed when the snow was off the car a nice large scratch on the bumper and scrape marks behind the drivers side door handle, and one of the keys they gave me was dead, which they happened to exclude from the description. Even Linda said she checked the garages records on the tires and said they were wearing oddly possibly because of a alignment problem or something else. Well shouldn't you repair this before you sell it? Linda, who was very helpful before and after the sale, said she would of made sure all that stuff was checked out before I drove away if she was there. And the dildo sales manager Eric, xxxxxxx, had the xxxxx to ask me why the check egine light came on in my car 3 days after I dropped it off. He said maybe you knew and reset it. Sorry xxxxxxxx, I'm not out to scam anyone like you did. Stay away from these jerks when Fulkner Mazda is in Harrisburg who will give you 100% service. More

No hassel Shopped on Cars.com to find the used car we were looking for. Test drove the used car we wanted but were not happy. Vince suggested another model th Shopped on Cars.com to find the used car we were looking for. Test drove the used car we wanted but were not happy. Vince suggested another model that we never considered and fell in love and bought it!! More

Excellent dealer. Mike McCormac was patient and helpful with my car buying experience every step of the way. He would call to check up on me to see if he could assist w Mike McCormac was patient and helpful with my car buying experience every step of the way. He would call to check up on me to see if he could assist with anything after a test drive and was understanding when I had to cancel an appt last minute. He stayed nearly 2 hours past his shift to personally get my car ready once everyone had left (my deal closed as the dealership did). He is very knowledgeable, kind and did not pressure me at all during my month long process. I hope that he will still be at Tom Masano when the time comes for my next car. More

Mazda 3 Sport I would recommend this dealership to any person looking to purchase a car. My salesperson, John Crater, was caring and reliable and always had my best I would recommend this dealership to any person looking to purchase a car. My salesperson, John Crater, was caring and reliable and always had my best interest in mind. He worked hard to ensure that I had the car that I wanted. He was helpful and polite and definitely knows his business. More

Excellent sales experience Our Sales and Leasing consultant was Maura Logrono, she was very helpful, friendly, polite, and took her time with us. She followed up with us and mad Our Sales and Leasing consultant was Maura Logrono, she was very helpful, friendly, polite, and took her time with us. She followed up with us and made sure we were satisfied, we will definitely use her again in the future. More

Amazing Service For A Great Car Linda took me for a generous test drive on the highway, stop and go city traffic, and back roads that took a long amount of time and several miles mor Linda took me for a generous test drive on the highway, stop and go city traffic, and back roads that took a long amount of time and several miles more than most test drives - this was essential to why I bought my Mazda because I got so much time to see how the car handles. Linda also came in early when she was not scheduled to get me an extended test drive of my Mazda for a whole work day - other sales people were not willing to do this and it was also crucial to my decision. Linda's knowledge of the Mazda's is extensive; she is a great listener instead of being a great talker. Working with Linda has been the best car buying experience that I, personally, have ever had or even known ANYONE to have had. In the end, she got me the time with the car to make sure that I didn't just think this was the car for me: I knew it, and I love my purchase. More

Friendly, helpful and courteous service Our sales rep was extremely helpful and tenacious while assisting us with our needs and expectations regarding the make, model and accessories we desi Our sales rep was extremely helpful and tenacious while assisting us with our needs and expectations regarding the make, model and accessories we desired. We greatly appreciate his interest in wanting to completely satisfy us. He was gracious and always had a smile to accompany his professional demeanor. Thanks again John ! More

New Mazda CX-5 When searching for a new affordable small SUV, we decided to check Masano Mazda to see their inventory. We first checked online and then visited the d When searching for a new affordable small SUV, we decided to check Masano Mazda to see their inventory. We first checked online and then visited the dealership and we're pleased to find the lot stocked with what they had online. Bob Knosp, from Sales was excellent. We had purchased a Mazda from him 6 years earlier, but he remembered our family as if it was only a week ago. Bob went out of his way to make sure he was available to us at all times, even when he wasn't "on the clock." He came in to the dealership on his day off when we wanted to purchase the CX-5. He went out of his way to keep our kids happy, while taking care of the paperwork for the sale. From beginning to end, the experience was pleasant, as was the rest of the Masano Mazda Staff. More

awesome! I had a great experience buying my car here. Awesome people that make a not so easy process super easy!! I would tell anyone who needs a car to go her I had a great experience buying my car here. Awesome people that make a not so easy process super easy!! I would tell anyone who needs a car to go here. I was also very happy about free coffee!! :) More

Honest - Transparent - Priced to Move I was looking for a used Mazda CX-5. I had done my research and knew the market, expected fees, and fair price for the vehicle I was searching for. I was looking for a used Mazda CX-5. I had done my research and knew the market, expected fees, and fair price for the vehicle I was searching for. I found 3 such vehicles. I then proceeded to waste my time negotiating with two dealerships prior to going to Tom Masano Mazda. I got what I asked for, at a price we were both happy with, and when I asked for a list of fees & costs, they sent me the breakdown within 15 min. The entire deal was made over e-mail before I ever left my house. When I went to the showroom in Reading (from Delaware) everything was in order and there was no pressure to up-sell. Test Drive, Purchase, and dinner afterwards took 2.5 hours total and we took our time eating. Other places try to hook you with one well priced vehicle and then up-sell you to something else. Highly recommended for the tech-savvy online shopping looking for no BS. More