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Piazza Mazda of Reading

Reading, PA

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rated
399 Reviews
At Piazza Mazda of Reading, we want your experience to be positive from the moment you step inside our showroom. You will always find the latest Mazda models on display and we're here to help put you behind the wheel of the new or pre-owned vehicle you choose. Piazza Mazda of Reading offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Mazda lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms. Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Mazda parts as well. We also have a large fleet of complimentary service loaner vehicles, and offer pick up and delivery for both sales and service. It's just another way we look out for you, and further your connection with your Mazda. How can you experience all this? Well, plenty of ways. Piazza Mazda of Reading can be contacted online, or via phone. We also love visitors, so stop in to our showroom in person. We can be found at 3728 Pottsville Pike Reading, Pennsylvania. We're happy to continue the conversation, discuss new models, and answer any questions you might have.
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3728 Pottsville Pike

Reading, PA

19605

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Showing 399 reviews

May 25, 2020

Very courteous to customers. Comfortable accommodation for those who wait for service to be done. The free WiFi made the time spent waiting less stressful and a bit more fun. More

by YCDENIS
Recommend Dealer
Yes
Employees Worked With
Steve Santin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Piazza Mazda of Reading responded

Thank you very much for your wonderful review! It is our pleasure that you choose us to service your vehicle. We really appreciate it! Have a great day! Rob Douglass- General Manager

May 23, 2020

Given the current situation I was very pleased at how seamless the leasing of my new car went. Kaitlin and Rob were very helpful making it easy to make my choice and spending minimal time at the dealers More

by Nana R
Recommend Dealer
Yes
Employees Worked With
Rob Douglass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jobin Grandstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Lawniczak
May 24, 2020 -

Piazza Mazda of Reading responded

Thank you so much for your very nice review! It was our pleasure to be able to work with you during your vehicle shopping. Thank you for choosing Piazza Mazda of Reading! Rob Douglass- General Manager

May 22, 2020

Rob Douglass and his team always deliver satisfaction. Service, Sales and support personnel provide wonderful service as well as value. A great place to purchase and service your Mazda. More

by Shelly
Recommend Dealer
Yes
Employees Worked With
Rob Douglass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Santin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justina
May 24, 2020 -

Piazza Mazda of Reading responded

Thank you so much Shelly and Kerry for your kinds words. It was so nice getting to chat with you the other day while you were having your vehicle serviced! Thank you and have a great weekend! Rob Douglass- General Manager

May 22, 2020

Was hoping to turn in and start a new lease. Better response from customer service than sales. My two other leases with Bob were a much better experience. Looking elsewhere. More

by lolabelle28
Recommend Dealer
No
Employees Worked With
Rob Douglass
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Knosp, Kaitlyn Lawniczak
May 31, 2020 -

Piazza Mazda of Reading responded

Thank you so much for your feedback. Our goal is to provide a great experience every time, and I apologize for falling short of that. I thank you for giving us the opportunity to make it right for you and I am happy we were able to work it out for you. Regards, Rob Douglass- General Manager

May 21, 2020

I am very pleased with everyone I dealt with at the Dealership. They were all very courteous and helpful from beginning to end. I love the idea of getting a loaner car with no questions asked while my More

by CATMILLER74
Recommend Dealer
Yes
Employees Worked With
Steve Santin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Castro
May 24, 2020 -

Piazza Mazda of Reading responded

Thanks so much for taking the time to review your recent service visit to us! We appreciate you choosing us and we are glad you had such a good service experience. Rod Douglass- General Manager

May 19, 2020

Not very responsive. Sales person made various promises they then back pedaled on. Disappointed with the experience overall and would not recommend in future. There did not seem to be an understanding of h More

by JANELM1
Recommend Dealer
No
Employees Worked With
Katlyin and Jebon Is who we dealt with, which may have been the issue If they are not normally the sales people. Did not seem to know their own process.
May 17, 2020

Work was performed and completed as promised. I found the video provided for review and work approval to be excellent, a real breakthrough. As always, good communication Is key to customer satisfaction and More

by JOHN.SEAMANS
Recommend Dealer
Yes
Employees Worked With
Steve Santin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020 -

Piazza Mazda of Reading responded

John- thanks so much for your feedback. So glad you liked us adding the video for your car- it is a real breakthrough, just like you said! Thank you for choosing us and we appreciate your trust very much. Rob Douglass- General Manager

May 16, 2020

I had a great experience with getting my oil and oil filter changed! The employees I encountered were very friendly and helpful! The service team also provided a video of the underside of my car and poi More

by BWRUNNER57
Recommend Dealer
Yes
Employees Worked With
Steve Santin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea, Bob Knosp
May 19, 2020 -

Piazza Mazda of Reading responded

Thank you so much for your kind words. I’m glad you enjoyed the video and that it allowed you to choose what was best for you. Thanks so much for choosing us! Rob Douglass- General Manager

May 13, 2020

Great service, including pick up and drop off all the way out to Downingtown. Appreciated the video review of my car during service. Eliminated all the guess work. Overall, very happy with the Reading dealer More

by Audifan
Recommend Dealer
Yes
Employees Worked With
Steve Santin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard (picked up and dropped off vehicle) 5 stars!
May 19, 2020 -

Piazza Mazda of Reading responded

Thank you so much for your review! It was our pleasure to assist with our door to door service experience and our whole team at Piazza thanks you for choosing us! Rob Douglass- General Manager

May 09, 2020

Liked the video of the car being serviced, not very welcoming starting with the gentleman who chases you around telling you where to park your car. Just not a friendly experience. More

by l
Recommend Dealer
Yes
Employees Worked With
Steve Santin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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