Piazza Hyundai of Westchester - Service Center

Service is SUBPAR and will mislead & lie I brought my older father-in-law's SantaFe in for work since it was having trouble starting sometimes and I had to put it in neutral sometimes. A pre I brought my older father-in-law's SantaFe in for work since it was having trouble starting sometimes and I had to put it in neutral sometimes. A previous Hyundai technician who now owned a tow company had originally showed me that if placed in neutral it would start right up and said this this was a very common issue with a neutral safety switch on this model that all that was needed was to be replaced. So I drove (yes drove) the car to Carousel to have this looked at and corrected along with replacing a few dead bulbs. They were adamant that it was the transmission, not the safety switch right from the getgo and did not like that I was told this by someone else in advance. Of course the trans was not under warranty now and is a very costly repair. Long story short, I had to insist they change out the safety switch. Now the car wont start at all no matter what and the manager Mike even tried to tell me that it may not have started when I brought it in. i DROVE it in, and parked it in their lot, so it was pure lies. Oh, but they did manage the change the light bulbs and want me to pay $200 for a car that I drove in to the dealership and could not drive out. My Father-in-law now cannot get to his therapy due to this for over 2-months! I contacted Hyundai Corporate of America and they told me that this dealership has had many complaints about service and they are reviewing actions to take. I created a formal letter explaining my situation and they seemed to be very helpful and want to know more. I will not be paying Carousel for a car that I drove in but cannot drive out no matter what they say. If a problem gets worse after bringing a car to a dealer and they still ask for money; you know to clearly stay away from them. I would recommend using another dealer for service and I will update here based on my progress with Hyundai of America looking into this bait and switch type of service from Carousel. Disreputable would be an understatement and they cant even make good or admit that they made a car completely un-driveable, wanting me to now pay thousands of dollars for a new trans to fix their incompetence and mistake. The car still sits in their lot until Hyundai makes good and I get positive / fair treatment from them one way or the other. More

Inconsiderate & Disorganized Sales Department!!! When I first went to this dealership and test drove a car I had a good experience. I made an offer the next night via email. When I spoke to my sale When I first went to this dealership and test drove a car I had a good experience. I made an offer the next night via email. When I spoke to my salesman the following morning, Saturday, when my offer was accepted, I asked if I needed to put a down payment on my credit card to hold the car as I wanted to purchase it on Monday when my insurance card and check would be ready. He said no, the deposit is not necessary- but could you come in this morning to do the paperwork and get it going. I had to cancel my plans but I did and I arrived at the dealership an hour later. When I arrived - he told me the car was already sold. Now, I really didn't care if I bought that exact car or another. But I was extremely upset that he made me change my plans and come in that morning, when there was no car for me to buy. He then says, "Well, we will get another one from another dealership for you on Monday and you can buy it then. And could you give me a deposit?" All of which is exactly what I had asked to do in the first place!!! I don't know what their problem is - disorganization, incompetence, not listening to their customers or xx sales tactics, but the supervisor knew I was annoyed when my salesman spoke to him and he never bothered to come over and clear things up. Went to another dealer and bought the car with no hassles or xx! More

Worst Experiance Ever The service department is horrible. Mike & James are liars and cheats. They had my car for over a week and half before we got word from "corporate" The service department is horrible. Mike & James are liars and cheats. They had my car for over a week and half before we got word from "corporate" that my repairs were not going to be covered. There was no communication from their end. I had to call each day to get answers or updates. There was no concern on their end that this was taking as long as it was. Without going into great detail with a daily breakdown - i received a different explanation each day depending on who i spoke to. I asked to speak to the general manager and i was told that he was not in and that was it. When i threatened to come in and make a scene all of a sudden things moved along, but just enough to quiet me for the moment. The sales department is no better. They are all incompetent at their jobs, liars and have no customer service experience at all. I will never purchase another car from this dealer again and i have informed everyone that i know to do the same and avoid this dealership (sales & service) like the plague. More

Never Again!!! Was a customer for 10yrs.!!! No longer...going to purchase a Hyundai Santa Fe from another dealer. Service dept. is now a disaster and the owner, dea Was a customer for 10yrs.!!! No longer...going to purchase a Hyundai Santa Fe from another dealer. Service dept. is now a disaster and the owner, dealership manager... are useless. More

NO PROOF OF EXTENDED WARRANTY=YOU PAY! I just came back from this dealership and again very disappointed. I have to admit, I loved my car, but because of the service I have to deal with I w I just came back from this dealership and again very disappointed. I have to admit, I loved my car, but because of the service I have to deal with I would never ever consider Hyundai again. This time I went in with my thermometer (showing 105F as I went skiing 2/22/14, today it was showing -19f and its 34f) and my bluetooth not working with any phone we tried even after resetting. I was told by Michael J. Bistline that it might cost me a lot of money because Im out of 36k mil warranty. So I told him that when I purchased this car I also purchased the 100k mil warranty. He told me that since it wasn't through them (I purchased it in Downingtown) he doesn't know if I have the warranty. So I smiled and ask him if he can call them and find out. His answer was that HE DOEST WANT TO WAIST HIS TIME! and that I should have it check first. That was very surprising answer. But I still made the appointment. When I arrived for my appointment he wanted me to sign document that said that I will be responsible for the payment of $50 for them checking the car so I asked him again about my warranty and that this should be all covered. Again he said that he doesn't know if i even have the warranty… SERIOUSLY!? I told him that I cant even make the phone call because my phone just broke so he insisted on me signing the document saying I'm responsible for the $50 I guess because I didn't have proof that I have insurance….at that point I walked away. Mr. Bistline doesn't wanna waist his time but doesn't mind to waist my money, my gas and my time. More

Substandard Service I recently took my Genesis in for routine maintenance. During the replacement of the cabin air filter the glove box door needs to be taken down. Whe I recently took my Genesis in for routine maintenance. During the replacement of the cabin air filter the glove box door needs to be taken down. When this was done the damper piston was pulled out of the cylinder. I did not notice until today, I opened the glove box door and instead of opening slowly it slammed down. I don't know how this could be missed if he checked the opening of the door when he completed. I had to spend 45 min. fixing this issue myself. With such an easy thing being missed I will be taking it to another dealership to check the rest of the work performed. This may seem like nitpicking but when you pay a premium to have work done at a dealership you expect better service More

Carousel Hyundai is wonderful! I purchased a 2010 Hyundai Elantra and recently my dad purchased a 2012 Hyundao Tuscon. The cars both run great and the sales associates and service were awesome. John Hyundai Elantra and recently my dad purchased a 2012 Hyundao Tuscon. The cars both run great and the sales associates and service were awesome. John gave us exactly what we wanted and we were in and out. Kathy and Mike always have a friendly smile and are very helpful with any questions we have. Thanks Hyundai! More

people at carousel hyundai are very friendly.i got a warm fealing in both sales and service.they cant do enough for you.the quality of work done on my car was great.they got me in and out very fast.its rare fealing in both sales and service.they cant do enough for you.the quality of work done on my car was great.they got me in and out very fast.its rare to find a dealership like carousel.ill be getting all my service at carousel hyundai. More

Service department is second to none. Always treated with courtesy and respect. They go out of their way to ensure all my needs and concerns are taken care of while at the same time being very professional a courtesy and respect. They go out of their way to ensure all my needs and concerns are taken care of while at the same time being very professional and respectful of my time. They also make sure I really understand what is going on with my car and are never to busy to answer any questions fully. Have been going there for a long time now and it's nice to see familiar faces in service. It's nice to feel comfortable and be treated not like a customer but a member of their family! Keep up the good work! More

We purchased 07 Sonata new from this dealer and have found service to be poor. The service dept oversells unnecessary service and equipment, browbeats customers to give them "10" ratings on surveys, an found service to be poor. The service dept oversells unnecessary service and equipment, browbeats customers to give them "10" ratings on surveys, and generally provides inferior customer service. Our Check Engine light has been a problem from the beginning and we get a different song and dance explanation each time the car goes in for service. They actually entered activity on the invoice that was not performed. On one occasion, when I completed the survey from Hyundai, although I gave them many "10s" I could not rate some things a 10, e.g. their waiting room is dumpy, the overall quality of the car is less than a 10 rating. Soon after, my wife took the car in for yet another issue with the Check Engine light and the Service Advisor rudely confronted her about the survey, which she had no knowledge of. She was embarrassed and frustrated. At this point, we have decided never to do business with Carousel Hyundai again, and we will proactively urge family, friends, and neighbors to go elsewhere. More