Piazza Hyundai of West Chester

Unbelievably welcoming environment This is the first car I've purchased from a dealer and I honestly was dreading the idea of it. Carousel was the opposite of my expectations. They do n This is the first car I've purchased from a dealer and I honestly was dreading the idea of it. Carousel was the opposite of my expectations. They do not nag you or pressure you into anything. They make you feel as comfortable as possible through what I think is a stressful experience. The entire staff was very pleasant, especially Aly who sold me my car. She was extremely nice and genuinely cared. I could not have asked for a better experience. More

The right place at the right time Yeah my experience here was of an extraordinary level. I've never seen this kind of a teamwork in a dealership between a dealer (Greg Fisher) his man Yeah my experience here was of an extraordinary level. I've never seen this kind of a teamwork in a dealership between a dealer (Greg Fisher) his manager (Dan Jr) and a lot that has quality cars to make all of that work at a great price I've never seen that before my life so we had a good car & we had a great deal. We've established a lifetime relationship in a matter of minutes. More

Right car at right price Dealer got my daughter the car (FWD) Tucson in the color she wanted, and delivered it next day ! I was extremely happy with the price Dealer got my daughter the car (FWD) Tucson in the color she wanted, and delivered it next day ! I was extremely happy with the price More

Great Experience I don't normally do reviews, and I hate dealerships, but we had a really good experience at Carousel Hyundai in June of 2015. Friendly, straight-up, I don't normally do reviews, and I hate dealerships, but we had a really good experience at Carousel Hyundai in June of 2015. Friendly, straight-up, and not overly aggressive. We felt we were dealt with very fairly. More

My Review My husband and I were very pleased with everything about the dealership. Greg was very helpful and knew all about the products and the options that we My husband and I were very pleased with everything about the dealership. Greg was very helpful and knew all about the products and the options that were available on the car. More

purchase of car I was happy with the purchase of my vehicle and also my salesman Ron. He did a great job. He was very patient and understanding I was happy with the purchase of my vehicle and also my salesman Ron. He did a great job. He was very patient and understanding More

NO PROOF OF EXTENDED WARRANTY=YOU PAY! I just came back from this dealership and again very disappointed. I have to admit, I loved my car, but because of the service I have to deal with I w I just came back from this dealership and again very disappointed. I have to admit, I loved my car, but because of the service I have to deal with I would never ever consider Hyundai again. This time I went in with my thermometer (showing 105F as I went skiing 2/22/14, today it was showing -19f and its 34f) and my bluetooth not working with any phone we tried even after resetting. I was told by Michael J. Bistline that it might cost me a lot of money because Im out of 36k mil warranty. So I told him that when I purchased this car I also purchased the 100k mil warranty. He told me that since it wasn't through them (I purchased it in Downingtown) he doesn't know if I have the warranty. So I smiled and ask him if he can call them and find out. His answer was that HE DOEST WANT TO WAIST HIS TIME! and that I should have it check first. That was very surprising answer. But I still made the appointment. When I arrived for my appointment he wanted me to sign document that said that I will be responsible for the payment of $50 for them checking the car so I asked him again about my warranty and that this should be all covered. Again he said that he doesn't know if i even have the warranty… SERIOUSLY!? I told him that I cant even make the phone call because my phone just broke so he insisted on me signing the document saying I'm responsible for the $50 I guess because I didn't have proof that I have insurance….at that point I walked away. Mr. Bistline doesn't wanna waist his time but doesn't mind to waist my money, my gas and my time. More

Substandard Service I recently took my Genesis in for routine maintenance. During the replacement of the cabin air filter the glove box door needs to be taken down. Whe I recently took my Genesis in for routine maintenance. During the replacement of the cabin air filter the glove box door needs to be taken down. When this was done the damper piston was pulled out of the cylinder. I did not notice until today, I opened the glove box door and instead of opening slowly it slammed down. I don't know how this could be missed if he checked the opening of the door when he completed. I had to spend 45 min. fixing this issue myself. With such an easy thing being missed I will be taking it to another dealership to check the rest of the work performed. This may seem like nitpicking but when you pay a premium to have work done at a dealership you expect better service More

Worst car dealership ever!!! I am only giving this dealership a 1 star because I have to. This dealership is the absolute worst dealership ever!!!! Do not go there. I bought a I am only giving this dealership a 1 star because I have to. This dealership is the absolute worst dealership ever!!!! Do not go there. I bought a trade-in of 2006 Dodge Stratus, the salesman were pushy and really sold their extended warranty claiming that if anything ever goes wrong with the vehicle that it would be covered. I bought this car last October it has broken down twice now since I've had it. First was July 18th for a camshaft sensor and now a month later the timing belt went in it. The timing belt is suppose to be changed like 60,000-80,000 miles. I purchased this car at 86,000 and the salesmen assured me that this car had been well taken care of and everything was up to date. I contacted Carousel Hyundai Service dept to tell them my issue, they told me that the timing belt was not covered under warranty and they don't work on Dodge vehicles and take it to a Dodge dealer because the warranty is transferable. I contacted the warranty company myself the timing belt is covered and they will cover towing, and rental. The contract states that I can get a rental from any rental car place or the dealer where I purchased the vehicle I called Carousel for a rental, they refused to give me one stating that the service manager was not there at the time and it's only if I get my car repaired there. No where does it state that in the contract anywhere!!!!! They did not care that I am without a car and Dan the sales manager was so rude all he did was repeat himself. It has went as far as I have to hire an attorney and call the BBB, and I don't usually take things this far, but this place is horrid!! Please don't purchase a car there, you will regret it!!! More

A Touch of Class We have bought a lot of cars in our lifetime and this is my third Hyundai, and I must say our experience with Carousel was exceptional. Michael Wilkin We have bought a lot of cars in our lifetime and this is my third Hyundai, and I must say our experience with Carousel was exceptional. Michael Wilkinson was our salesman and the best I've had the pleasure (usually it's displeasure) of working with. A real gentleman of the highest integrity. He was extremely patient and ever-so-polite, taking all the time in the world to explain every detail of the car. I've always hated the thought of the hassle over price, etc., when purchasing a car but this was the first time it was truly an enjoyable and exciting experience. The last Hyundai dealership in Downingtown left a real sour taste in my mouth, so the Carousel experience was quite refreshing. It's nice when honesty and integrity really matter, and Mike provided us with that and more. We highly recommend Carousel even though it is out of our way. I'll happily drive the extra miles for the extra special service. Thank you Mike! You deserve all the business that I hope comes your way! - Tricia & Robert More