Piazza Hyundai of West Chester

Very Professional Dealership From Start to finish my experience was excellent. Pricing was very Fair. Salesman and I went into a small office rather than the dealership floor. From Start to finish my experience was excellent. Pricing was very Fair. Salesman and I went into a small office rather than the dealership floor. They obtained the exact color and car I wanted. More

Purchase of Tucson We needed to purchase as a result of vehicle needing substantial repair. Mike Wilkinson stepped up and helped us through each step of the decision pr We needed to purchase as a result of vehicle needing substantial repair. Mike Wilkinson stepped up and helped us through each step of the decision process that narrowed our choice to the Tucson Limited. The whole experience was great. More

Service is SUBPAR and will mislead & lie I brought my older father-in-law's SantaFe in for work since it was having trouble starting sometimes and I had to put it in neutral sometimes. A pre I brought my older father-in-law's SantaFe in for work since it was having trouble starting sometimes and I had to put it in neutral sometimes. A previous Hyundai technician who now owned a tow company had originally showed me that if placed in neutral it would start right up and said this this was a very common issue with a neutral safety switch on this model that all that was needed was to be replaced. So I drove (yes drove) the car to Carousel to have this looked at and corrected along with replacing a few dead bulbs. They were adamant that it was the transmission, not the safety switch right from the getgo and did not like that I was told this by someone else in advance. Of course the trans was not under warranty now and is a very costly repair. Long story short, I had to insist they change out the safety switch. Now the car wont start at all no matter what and the manager Mike even tried to tell me that it may not have started when I brought it in. i DROVE it in, and parked it in their lot, so it was pure lies. Oh, but they did manage the change the light bulbs and want me to pay $200 for a car that I drove in to the dealership and could not drive out. My Father-in-law now cannot get to his therapy due to this for over 2-months! I contacted Hyundai Corporate of America and they told me that this dealership has had many complaints about service and they are reviewing actions to take. I created a formal letter explaining my situation and they seemed to be very helpful and want to know more. I will not be paying Carousel for a car that I drove in but cannot drive out no matter what they say. If a problem gets worse after bringing a car to a dealer and they still ask for money; you know to clearly stay away from them. I would recommend using another dealer for service and I will update here based on my progress with Hyundai of America looking into this bait and switch type of service from Carousel. Disreputable would be an understatement and they cant even make good or admit that they made a car completely un-driveable, wanting me to now pay thousands of dollars for a new trans to fix their incompetence and mistake. The car still sits in their lot until Hyundai makes good and I get positive / fair treatment from them one way or the other. More

Inconsiderate & Disorganized Sales Department!!! When I first went to this dealership and test drove a car I had a good experience. I made an offer the next night via email. When I spoke to my sale When I first went to this dealership and test drove a car I had a good experience. I made an offer the next night via email. When I spoke to my salesman the following morning, Saturday, when my offer was accepted, I asked if I needed to put a down payment on my credit card to hold the car as I wanted to purchase it on Monday when my insurance card and check would be ready. He said no, the deposit is not necessary- but could you come in this morning to do the paperwork and get it going. I had to cancel my plans but I did and I arrived at the dealership an hour later. When I arrived - he told me the car was already sold. Now, I really didn't care if I bought that exact car or another. But I was extremely upset that he made me change my plans and come in that morning, when there was no car for me to buy. He then says, "Well, we will get another one from another dealership for you on Monday and you can buy it then. And could you give me a deposit?" All of which is exactly what I had asked to do in the first place!!! I don't know what their problem is - disorganization, incompetence, not listening to their customers or xx sales tactics, but the supervisor knew I was annoyed when my salesman spoke to him and he never bothered to come over and clear things up. Went to another dealer and bought the car with no hassles or xx! More

Love leasing at Hyundai Not one for writing big reviews, just want to say this is my second lease with Hyundai and the experience has been great and our salesperson Ron made Not one for writing big reviews, just want to say this is my second lease with Hyundai and the experience has been great and our salesperson Ron made the transaction very easy and painless. More

New car purchase Eric was very responsive and did a very nice job handling my purchase. Overall I was pleased with my purchase and very happy with my car. Eric was very responsive and did a very nice job handling my purchase. Overall I was pleased with my purchase and very happy with my car. More

Repeat Customer Ron Homnack true professional, genuine, integrity, caring and kind. We bought 3 cars from Ron in the past 5 years. Tim in finance and warranty depart Ron Homnack true professional, genuine, integrity, caring and kind. We bought 3 cars from Ron in the past 5 years. Tim in finance and warranty department, excellent to work with too. Keep up the great work and will remain customer's (sales and service) for Life. More

New car 12/6/16 Salesman Ron Homnack very helpful. All other people I was in contact with were very helpful. Salesman contacted the rental company to pick up the car. Salesman Ron Homnack very helpful. All other people I was in contact with were very helpful. Salesman contacted the rental company to pick up the car. Looking forward to the same dealings when service is needed. More

New purchase Purchased new vehicle and were completely satisfied with the experience and our purchase. I do find this part of the survey confusing and annoying. Purchased new vehicle and were completely satisfied with the experience and our purchase. I do find this part of the survey confusing and annoying. I don't understand what "Title of your review" is meant. I am hoping this is satisfactory. More

Happy Customer I went with the intention of buying a used vehicle, but I left with a brand new leased Elantra. Monthly payments were practically identical and now I I went with the intention of buying a used vehicle, but I left with a brand new leased Elantra. Monthly payments were practically identical and now I don't have to worry about expensive repair bills for the next three years. More