Piazza Hyundai of West Chester

One of the best car buying experiences I have ever had. Stephanie was amazing at getting me into the lease that I wanted. She took the time to listen to what was important to me. She never made me feel rush Stephanie was amazing at getting me into the lease that I wanted. She took the time to listen to what was important to me. She never made me feel rushed about making a deacon. More

Awesome Thoughtful service. Dealership Stayed open to complete the sale. Eric, Sam & Candace were professional & efficient and easy to deal with. It was a Gre Thoughtful service. Dealership Stayed open to complete the sale. Eric, Sam & Candace were professional & efficient and easy to deal with. It was a Great experience! More

Classic Pressuring Salespeople Came in to test drive some vehicles. Ended up being pressured into assessing a trade-in value of my current car and then being interrogated as to why Came in to test drive some vehicles. Ended up being pressured into assessing a trade-in value of my current car and then being interrogated as to why i didn't want to trade-in and leave with a new car, today. Hadn't even asked if i liked the color of the car i testdrove and they were already trying to "make a sale." I told them from the beginning that i had no intention of purchasing a car that day or in the foreseeable future, simply wanted to test drive and find out if a Hyundai would be a good fit in the future. Incredibly non-understanding just wanted to sink me in some fresh debt. After i had to plead my case against moving forward with Bill he stated that he was going to get the general sales manager as he typically likes to come by and greet the customers before they head out, Bill came back with only the keys to my car and the furthest thing from a good attitude. More

Great Very smooth and quik. Well informed and professional. I was very comfortable during the transaction. Very friendly staff. Financing went as quik as po Very smooth and quik. Well informed and professional. I was very comfortable during the transaction. Very friendly staff. Financing went as quik as possiable today.. More

Beyond Helpful During my visit, James Gall has shown me many options to choose from, answering every detailed question I asked and overall was beyond helpful when ch During my visit, James Gall has shown me many options to choose from, answering every detailed question I asked and overall was beyond helpful when choosing a car to buy. Highly recommend his service, you will not be disappointed. More

Awesome service If you are in the market for a car please go to this dealer working with Eric and Candice was a pleasure. They got a customer for life with me. If you are in the market for a car please go to this dealer working with Eric and Candice was a pleasure. They got a customer for life with me. More

Piazza Hyundai of West Chester Service Department Nightmare! I would prefer to give the rating zero stars, but that is not an option. Piazza Hyundai service department had my car for at least 21 days over the s I would prefer to give the rating zero stars, but that is not an option. Piazza Hyundai service department had my car for at least 21 days over the summer. It was difficult getting a call through to the service person you needed to speak with, and when I eventually did get through to leave a message, I may have received a call-back 5 hours or more later (even after I left a message on a specific phone extension). This was very frustrating and time consuming because many times I was the one contacting them, since the Piazza service people who said they'd call me back around a certain time never did! My Piazza service department nightmare started on 6/29/18 when I brought my car in for inspection and also asked for them to locate and fix a loud, intermittent popping/knocking noise coming from the area of the driver's side dashboard vent. The noise only occurs when it is hot outside and has happened over the past three summers. The Piazza tech could not duplicate the sound, so they completed the inspection, and gave me a loaner car so they could run the car to try to hear the noise. After 3 days I was told to pick-up my car because the techs could not hear the dashboard noise, and I was directed to immediately drive my car to the dealership when it started making the sound again (Obviously, I could only do that when I was I on my own time and not going to work!). When I picked-up my car, I noticed greasy and oily substances on my car doors and headlights, the wrong month was on my inspection sticker, and my driver's side automatic window button was broken. A few days later I was doing errands and my car started making the loud noise, so I immediately drove to the dealership, called from the dealership parking lot and the service write and senior tech came out to listen to the noise, and we took a test drive. They brought my car to the service bay and contacted my extended warranty company. The tech was told he could try to add freon to see if that was causing the noise (I knew that was not the problem, since I had that checked last year when I also heard the noise). I was then told the next step would be to replace the AC hose clamp (Again, I did not believe this was the issue, but I was told that was the next step they were directed to do). I kept insisting the sound was coming from the dashboard area. Shocking!...adding the freon did not work because the next day the sound was back. Freon and an AC clamp...quick, cheap and easy "fixes" that did not fix the problem. When I called I was told to bring the car back in. After I left the dealership from this appointment, I e-mailed the service advisor/writer a few days later stating the car's noise is getting worse. Via e-mail I scheduled another appointment for 7/12/18 to fix the issues from the 6/29/18 appointment (broken window control, wrong month on stickers, greasy/oily substances on car). Since I did not receive a confirmation e-mail or call, I called Piazza service on 7/11/18 to confirm the appointment. I was told my appointment was not listed on the 7/12/18 service schedule. I told the service desk person I needed to speak with the service advisor, since he had confirmed the 7/12/18 appointment in his e-mail back to me. When I finally heard back from Piazza, I was told that I did have a scheduled appointment, and he was not sure why the other service person could not see that on the schedule. When I asked if the parts were in for tomorrow's appointment, I was told he'd check and would call me back. When I did not hear back for several hours, I called the service department and was told the clamp that was on the part's department shelf was a discontinued model, so service had to overnight the part. Again after 3 days with a loner car Piazza stated my car was not making the noise, so they only replaced the AC hose clamp which did not fix the dashboard noise problem. Two days later I drove to the shore for my vacation and the car made the noise the entire trip to/from. I took audio and video recordings of the loud noises and sent them to the service advisor in case they did not hear the noises again when Piazza Hyundai had my car. Prior to my next service appointment I asked Piazza to order an antenna fin for my car, since the paint was unevenly worn off and the fin was not covered under my warranty. I scheduled another service appointment for Monday, 7/30/18 and got another loaner. Truly, I was grateful to have a loaner (I had 3 different ones throughout this summer), but the loaners were so filthy inside and the windows were so dirty it was dangerous to drive, so I ended up cleaning the windows in all my loaners. One of the loaners had dog hairs all over the front passenger seat along with dirt/mud caked on all over the back seat, so I could not drive it much due to allergies, and I could not drive anyone else in my car due to the dog hairs and dirt on the seats. When I did not hear from anyone in the service department for 5 days, I called. Also, I was told they could still not hear the noise, and it may be an engine bearing (according to the corporate tech line), but Piazza was directed not to do any work on the car until the sound occurs. I insisted on speaking with the service manager who eventually called me back the next day. The service manager told me he had a tech pull the steering column (not sure why?), and the senior tech drove the car a lot to listen for the sound. When I asked what they could do to check to see if it was an engine bearing, the service manager told me he could drop the oil pan to see if there were metal engine particles in the oil, but that was labor intensive, and they would not get paid by the warranty company. After he stated this I said I hope my car did not shut-down or the engine didn't blow-up when I was driving because he choose not to take some time to drop the oil pan to check if the issue was an engine bearing. The service manager finally agreed to check the oil pan for metal particles from the engine. The next day after I called and asked for a call-back I was told by the service advisor there were no metal particles/shavings in the oil, but Piazza would not remove the dashboard until they heard the noise. I was told they did replace the antenna fin (of course they did because I paid $200 for it). I was told to come pick-up the car on 8/10/18 (12 days from when I dropped it off), but the noise was not fixed. When I got the car home I checked my car over very well and noticed two, 20" scratches and 12-15 smaller scratches on the roof of my car. There was a 3" scratch on the driver's window, 3 gashes on the door frame above the window, a nick on the front windshield frame/molding, greasy splash marks on the hood, and oil leaking onto my driveway. You guessed it...I called Piazza Hyundai service department again, and left a message to call me back. Three hours later I had not received a call-back, so I called again and finally spoke with the service advisor I had been dealing with. He said he needed to text the service manager who had just left for the day to go on vacation. He also stated the GM was not available. When I received a voicemail message 2 days later the service advisor's message stated, "The service manager and GM would need to take a look at your car to see if there is something they can do because the car wasn't on a lift and it was only driven". REALLY??? They did not remember they replaced the fin, pulled the steering column and dropped the oil pan. I even know a car goes on a lift to drop the oil pan. I made another audio and video recording on 8/12/18 and sent them to the service advisor because I wanted additional recordings because the noises were getting worse. I got in my car on 8/14/18 and the noises started again, and I drove directly to the dealership. I showed the tech and service advisor all the scratches, nicks, gashes and a photo of all the oil on my driveway. My car was brought into the service bay, and I waited while the tech checked the car. I was told what he believed the problems were (blend door actuator and mode door actuator) and that the oil pan was not sealed correctly when they checked it last week. I was given another loaner car, and I was told it would take 1-2 days for the parts to come in and then another day to fix the scratches. A day later the service advisor called and told me the actuators would be covered by my warranty (I'd hope so). Because nobody from the service department called me back I called 2 days later to get the status of the car and asked to have the service advisor call me back. Four hours later I got a call stating he was checking with the detailer to see if the scratches were fixed. An hour after that I got a call saying the car was ready for pick-up. I was told since the service department was closing I would have to pick-up my keys and invoice at the sales desk. As soon as I got home I checked out my car and (SHOCKING) there were some major issues. There was about 30" in length of white compound wax all over the black molding on both sides of the roof of my car, there were about 25 splatters of compound wax on the inside driver's side door, another 12-15 splatters of wax on the inside passenger side door, compound wax on the wiper blades, wipers and the molding under the windshield wipers, wax splatters on the new antenna fin, wax in the crevices between the roof and the front and back windows, black greasy fingerprints on the light, gray material on the inside ceiling of my car, greasy fingerprints on all the exterior black door frames, greasy/oily hand prints on the grill, grease/oil all over 2 of my 4 floor carpets probably from work boots, and dirt/greasy boot marks on all the door entrance moldings. The scratch on the window and the gash in the windshield frame were not fixed and the gashes on the door frame were still visible. I again called when I was not working and left a message for the service advisor to call me back. I was told by the service person who answered the phone, "He said the service manager knows about the issues." I told her he does not know about all the new problems, and I wanted to speak to the service advisor. I was put on hold and after 5 minutes he came on the phone. I told him the good news that I have not heard the dashboard sound for the past 5 days, but the outside air temperature has not been warm not hot, so the noise may return when it gets hotter. Also, I told him about all the issues that happened when they were supposed to reseal my oil pan and fix all the scratches on the roof. He needed to speak with the service manager, and I was told the service manager was in a meeting with the GM. I asked for the service manager to call me before the end of the work day to discuss all the new problems. The service manager did not call me that day. I am afraid to bring my car back to this dealership for any service due to all the significant problems over the past two months, but, unfortunately, I have another 3 years on my extended warranty. When I had time yesterday I went out to Pep Boys and purchased several detailing products and cloths. I spent 3 hours cleaning my carpets, removing and then detailing all the extraneous compound wax and finger prints on the inside and outside of my car. While I was removing the compound wax from the molding on the roof, I noticed one of the 20" scratches was still visible, so that was not even done right! Because of the plethora of problems with this service department, I felt the need to be very specific in this review about all of the issues and problems I've encountered with them in the past two months. Honestly, I heard the response "we won't get reimbursed by the warranty company, if we do work on your car and it does not fix the problem" or "my guys get paid hourly, so I can't have someone working on your car for hours without getting reimbursed by the warranty company," so may times I wanted to scream. This service department is not concerned about customer satisfaction...it is about making money and getting paid. That's the reason why Piazza stopped honoring the Brass Ring agreement many of us were promised when we bought our cars when the dealership was Carousal Hyundai. I'm sure Piazza would have tried many alternatives to try to fix my car, if I was paying out of my pocket! I showed and/or discussed all the problems I've had with the Piazza Hyundai service department with other car experts/technicians, and they were appalled! More

Amazing experience I went to this dealership recommended by a friend. I was nervous going into it because I do not know much about cars. In the past when I have gone car I went to this dealership recommended by a friend. I was nervous going into it because I do not know much about cars. In the past when I have gone car shopping it has been stressful and I was always worried that I was not getting a good deal. This experience was quite the opposite. The car salesman, James, made buying my car very hassle free. I was able to get the car I wanted at a great price. I was confident in James that he was getting me the best deal. He was very knowledgable and understood exactly what I wanted. I would recommend this dealership and especially James to anyone looking to buy a car. You will not be disappointed. More

Great Experience! We went to Piazza Hyundai to purchase a new vehicle for my daughter. We had a great experience working with our sales rep, James Gall. He really mad We went to Piazza Hyundai to purchase a new vehicle for my daughter. We had a great experience working with our sales rep, James Gall. He really made us feel like valued customers and found us the perfect car. We also had a great experience working with Candace in finance. Would highly recommend! More

Great service. The only problem I had was choosing a car, they had many nice vehicles to choose from. The staff were very nice, knowledgable and professional. I'll The only problem I had was choosing a car, they had many nice vehicles to choose from. The staff were very nice, knowledgable and professional. I'll definitely go back if I have to make another purchase More