Piazza Hyundai of Pottstown

Horrible customer service with no regard for safety issues caused by Service Department @ Piazza Hyundai. Issues DID NOT exist until “serviced” by Piazza Hyundai in Limerick, PA for Anti-theft ignition issues caused by Service Department @ Piazza Hyundai. Issues DID NOT exist until “serviced” by Piazza Hyundai in Limerick, PA for Anti-theft ignition recall. After reading numerous complaints from women, I’ve decided to file a complaint with Hyundai headquarters and expect to see results with Hyundai case manager assigned. 1st visit 2020: 2016 Hyundai Sonata serviced at Piazza Hyundai for anti-theft recall no other issues at the time. Service Dept “addressed” anti-theft with stickers and disabling ALL car locks. 2nd visit: Reported issue to be serviced. The technician was not able to resolve door locks that no longer work by key fab and by interior locks. Waited for hours in the service dept for simple computer fix to be told that a door lock kit needed to be ordered to fix issue. Uber offered for return trip home; no loaner available. Now technician troubleshooting door locks created MORE safety issues including disabling seatbelt indicator, auto-lights no longer work, intermittent windshield wipers, and oil light indicator. Owner’s key fab was replace with service dept key and owner’s key fab was never returned. 3rd visit: Car returned for installation of door lock kit. Also left message upon drop off detailing what needed to be addressed and to use owner key fab that was held by service dept. No follow call received and appeared as the car was not worked on. Picked up car that evening. Next day service responds to my inquiry about status of car repair to advise me that my car was ready to be picked up while I am driving it to work! Another message left with service dept to relay frustration with customer service and ongoing issues not being resolved. Intended to turn car over to college student but not able to with safety issues. Again, no response and no regard for safety issues CAUSED by Service Department @ Piazza Hyundai in Limerick PA More

Buyer beware. Four years ago, I bought a new 2018 Hyundai Elantra and extended warranty from this dealership, paying cash in full. Last year I sold the car private Four years ago, I bought a new 2018 Hyundai Elantra and extended warranty from this dealership, paying cash in full. Last year I sold the car privately and reached out to sales manager David Janiszewski and finance liaison Lisa Grose for reimbursement on the pro-rated amount of the extended warranty. Not only did the dealership make utterly and unnecessarily miserable the experience of trying to get a legally binding return check back to me (e.g., they delayed responses to my many requests for reimbursement and didn’t even have a process in place to use electronic signature documents to expedite the request), but now having waited more than 90 days into the process, I still have not received my check. The response from Mr. Janiszewski when I asked to escalate this to the dealership owner was to evade and not my answer my questions on what can be done to resolve this issue. For anyone reading this review, I can only tell you that the dealership was all too quick to take my money; when it came time to return those funds, they couldn’t be more evasive, off-putting, and nonresponsive. I will never buy another vehicle from this dealership and will encourage as many consumers as possible to avoid Piazza Hyundai at all costs. In the meantime, I am filing legal complaints with the Better Business Bureau and Office of Consumer Affairs with the Commonwealth Attorney General. —Dr Edward Carvalho —***POSTSCRIPT RESPONSE TO DEALER REPLY***—Foregoing the absurd notion that I would create the delay in retrieving my own funds, notice how the dealership is now attempting to shift blame back on me by not addressing the outstanding, overdue release of my funds through mendacity and weak excuse making. The delays have been the result of outdated check refund processing that supposedly takes 60-90 days (that is now outside that window, which Piazza has yet to acknowledge). One can imagine how effective Mr Janiszewski is as a sales manager by virtue of the fact that his failure to help resolve this refund issue cost the dealership another new car in-cash sale. That is to say, I canceled my order after Mr Janiszewski couldn’t secure my reimbursement funds, which were to be used as part of the purchase of the new vehicle. Seems to me in the dealership response, Piazza and/ or Mr Janiszewski is still sour over losing that sale from what some might describe as his own ineptitude. Be that as it may, I now leave this to the legal authorities to whom I’ve reached out to make a determination on where the communication disconnect lies and by when I can expect this now overdue reimbursement check. ***BUYER BEWARE*** More

We have purchased three cars over the years from this dealership. I have been pleased each time. Just purchased a 2022 Tucson in September, 2022. No issues during the transaction. I did have an minor iss dealership. I have been pleased each time. Just purchased a 2022 Tucson in September, 2022. No issues during the transaction. I did have an minor issue with the car but it was fixed the same day I reported it. This Tucson purchased in September, 2022 was to replace a Tuscon I purchased a year ago in September, 2021 that was totaled about a month ago. Zach, the sales consultant I worked with for both purchases, was the best. He made both transactions by far the easiest I have ever had with a car dealer. He was patient with me and there was never any high pressure moments. He provided clear communication with everything. Hopefully, I won't be in the market for another car anytime soon, but if I am I going back to see Zach. More

Brandon Daub did an excellent job for us, The black Santa Cruz Premium is exactly what I wanted. In these crazy covid times, everything went like clockwork, thanks to him and his colleagues. He did a particu Cruz Premium is exactly what I wanted. In these crazy covid times, everything went like clockwork, thanks to him and his colleagues. He did a particularly fine job explaining to my wife and I how to make best use of the digital display, the excellent service following the sale, etc. Thanks, Hyudai, and hanks, Brendon!!!!! More

The car my wife purchased here was great until there was The car my wife purchased here was great until there was an odd electrical issue. Randomly while driving the radio stops working, the speedometer dr The car my wife purchased here was great until there was an odd electrical issue. Randomly while driving the radio stops working, the speedometer drops to zero, the headlights flicker on and off, and every light on the dash comes on. We took it to the service center twice, and were told that they couldn’t figure out what was wrong, but that the car was safe to drive. The car broke down in the middle of a busy road today with my wife and dog in the car. Thanks for putting my family in danger. More

I would recommend this dealership for buying a car not for servicing a car. We bought out car in October and our salesperson was great Greg had thr car we like brought up from another dealership so so we for servicing a car. We bought out car in October and our salesperson was great Greg had thr car we like brought up from another dealership so so we could look at it. We did end up buying it and it still had the factory warranty on it until the end of December. So December comes and my car was at my local shop getting thr tires looked at. They noticed that the transfer case was leaking and told me to call hyundai because it should be covered under the warranty. We called that same day. We made an hyundai and took it in for then to tell us its not leaking its seeping and they can't fix it under warranty. We were shocked if its seeping its going to get worse but hoe long would that take and it would not be covered since our warranty ends at the end of December. So we contacted hyundai management by email and the woman said that if that is was the service team said that's what it is since that is not her department but she could write out a case for us and have it on record incase the transfer case got worse. So that is what she did. We still frustrated so we called Quakertown hyundia after the holiday and told them our transfer case was leaking could we bring it by and have it looked at under warranty. Their service team looked at the car and said yes it is indeed leaking and they will fix it under warranty they just need to contact management. We gave them the case number that was already open under the car for the same issue. I don't understand how one service location can say no its jusy seeping and we won't fix to a two weeks later another service team saying it is indeed leaking and they are fixing it right away. I will say we will no longer be servicing out car at limerick hyundia. More

QUESTIONABLE LABOR CHARGE I brought my 2013 Elantra in for replacement of front and rear brake pads and rotors. I SUPPLIED THE PARTS. They charged me $190.00 per axle to do the I brought my 2013 Elantra in for replacement of front and rear brake pads and rotors. I SUPPLIED THE PARTS. They charged me $190.00 per axle to do the job.( I had a coupon that lowered the cost to $170.00 per axle ) I thought this was kinda high so after I got home, I went online to find what others were charging for the same work. I went to three different sites and found the highest rate to be $129.00 per axle. I called Rick Stubblebine to voice my concern about this and he told me that the hyundai labor charts indicated the job would take 4 hrs. at $95.00 per hr. The brake replacement PLUS an oil change PLUS a multipoint inspection took 2 hours. This is the SECOND time I have had a problem with the service department. The first incident was resolved to my satisfaction. I will continue to go to this dealership for inspections and oil changes. However for mechanical repairs I will go to an independent garage. More

My wife and I were fortunate enough to have Tiffany Seifrit as our sales person during our recent purchase of our new Hyundai Santa Fe Sport. The entire process was enjoyable and stessfree. Tiffany w Seifrit as our sales person during our recent purchase of our new Hyundai Santa Fe Sport. The entire process was enjoyable and stessfree. Tiffany was professional, knowledgable, and friendly. She listened to our needs and was able to take care of any concerns we may have had. We will definitely go back to see Tiffany at Piazza of Pottstown for any future vehicle purchases. We were also I'm impressed with Lisa Grose, who worked with us on our financing and our extended warranty. She wasn't pushy ar all, but was able to answer any questions we had and to make suggestions. It was a pleasure to work with Lisa. More

It was a pleasure to work with Tiffany Seifert on the purchase of my new Hyundai. Her knowledge and attention to deal is impressive. She has also been available since the sale for questions and demonstr purchase of my new Hyundai. Her knowledge and attention to deal is impressive. She has also been available since the sale for questions and demonstrations on the workings of the car. That is very important to me, as it is something I offer my past clients. I would highly recommend her. More

Purchasr of vehicle I contacted Tiffany Seifrit at Piazza Hyundai about coming in for a vehicle that I saw on line. When I got to the dealership she had everything set u I contacted Tiffany Seifrit at Piazza Hyundai about coming in for a vehicle that I saw on line. When I got to the dealership she had everything set up and ready to go. I have to say this was one of my easiest purchases for a car. Tiffany was excellent. She is very knowledgeable and works to get the best deal for her customers. More