Piazza Honda of Reading - Service Center

We bought a used Honda at a different dealership, much further away from our home. We had a problem with a dash indicator light. We also needed spare keys. At the first visit, the indicator light problem further away from our home. We had a problem with a dash indicator light. We also needed spare keys. At the first visit, the indicator light problem was not solved. We brought the car back a week later. The problem was solved. The first visit, we only paid for the new keys. The price was what was expected. There was no charge for what was thought to have been the "light" problem. On the second visit, the Honda service people did an outstanding job finding out what the issue was. There was a cost this time. The cost was fair and reasonable. The service people were courteous and all questions were answered honestly and they washed the car on both visits. More

Jake Green is wonderful..I cannot say enough about him and his fabulous customer svc. Jake and Mark Kosak are the reason I have and keep buying my cars from this dealership... They are the best!!!! and his fabulous customer svc. Jake and Mark Kosak are the reason I have and keep buying my cars from this dealership... They are the best!!!! More

I purchased my Acura in 2005 and have only had it serviced at Piazza in Reading, PA. Their staff is consistently friendly and their service is great. They openly communicate an estimated price and i serviced at Piazza in Reading, PA. Their staff is consistently friendly and their service is great. They openly communicate an estimated price and immediately notify you when additional issues are found for your approval. I would recommend the Acura and the Piazza dealership to anyone. More

I really value my TSX and I expect the service personal to treat it as if it were their own. They do this and are proactive in alerting me to issues that may need attention in the near future before they c to treat it as if it were their own. They do this and are proactive in alerting me to issues that may need attention in the near future before they can become a problem. I just had the battery replaced which they had warned me about following my previous visit. This is a good example of what I mean. The folks behind the counter seem to understand the importance of customer satisfaction and this is very apparent by the way they communicate with them in spite of the fact that they are clearly very busy. I value Honda products , we currently have four cars in our family and I expect my next vehicle to be a Honda probably a 4WD Crosstour. I had no idea it had so much capacity in the rear. More

I was very satisfied with the people and the service that I received. Took my car in for oil change. Was In N Out and the price was right. Received a service car to finish my Aarons for the day and I loved I received. Took my car in for oil change. Was In N Out and the price was right. Received a service car to finish my Aarons for the day and I loved it. More

I always get the best sales & service everytime I visit Piazza. I have bought 4 cars from Mark Steltz and I will continue too. He will treat you right! All my service has been done by Steve Hatt ( visit Piazza. I have bought 4 cars from Mark Steltz and I will continue too. He will treat you right! All my service has been done by Steve Hatt (If he'savailable) Very Pleased with the work he does! Excellent Experience from all that work there! Happy Customer-Rich Miller More

Mark Kosak was the salesperson we bought our first Acura from in about 2000. He has guided us through each of the four purchases with great skill. He knows the car he sells. But beyond that he takes care from in about 2000. He has guided us through each of the four purchases with great skill. He knows the car he sells. But beyond that he takes care of his customers. He takes our car to be serviced. Mark goes to the service department with me when I return his car to pickup mine. I am in and out of that area in 5 minutes. I realize the cost is a a bit more than if I would go to a local service station, but we know that people who know the Acura are working on our car. We will continue to be Piazza customers. More

This began with a well timed and planned marketing campaign initiated by Acura. In Aug., I received a postcard informing of the new 2013s and inviting to test drive one. In fact, I'd receive a free $5 campaign initiated by Acura. In Aug., I received a postcard informing of the new 2013s and inviting to test drive one. In fact, I'd receive a free $59.95 valued A1 service just for doing so. Within the same week I received a letter from Jessica, discussing trading in my 2010 MDX, moving a new 2012 off the lot and lowering my payments. She followed with a call about a week later; I'm a marketing manager, and this was a well-timed plan. I did not act, until my A1 service light appeared another week later. I hope that Acura has all of my onboard information in their datamart; as a customer-based database marketer, this seemed like an even more customer centric plan. I obliged Jessica; we drove the 2013 RDX, since my wife is looking for a new car to replace her '03 Accord. Jessica provided me with the A1 service voucher and I set up my appoint for 8/25. I still wanted to test drive the TSX and the newly nominated TL as one of the best for IIHS frontal crash tests. On Thurs, Sept. 6, I dropped off the MDX for a little warranty service, cup holders and access to the 3rd row seat. No questions asked, they took it and had to overnight parts for Fri, Sept. 7. Except I had a lunch meeting and all of their loaner cars were booked. Jake took the initiative and called me Thurs evening, explaining this, offering to call at 9am Fri morning to find out if service could replace the seats and have my car ready for an hour-long lunch meeting. At 8:30am Jake called to inform me that I could borrow, and test drive, Acura sales manager Mark Kosak's TSX! They even sent a concierge car to shuttle me to the dealership. Again no questions asked. The lunch meeting was very productive. When I returned, Jake informed me that my MDX was ready but would take 30 minutes to cleanup. It was now a little after 1pm and I had a contractor coming to my home at 2pm. Jessica asked if I wanted to drive the new TL while she was with another customer, so I did, returning in time to p/u my MDX and make it home in time for the contractor. This, without a doubt was superior customer service. In the business world, more companies need to integrate their sales teams with their customer service just as Piazza Acura did; I know this for a fact and have used my customer service reps to help "sell," or retain, people who already buy the company's product. Best of all, I never once had to ask for this service; I never had to get defensive and play the victim. Jake, Jessica and Mark took the initiative and solved my problem without question, just like the warranty work. Thanks, Piazza! More

I bring my car in for service all the time and have always been pleased. Mark is excellent and I will continue to bring my car in. always been pleased. Mark is excellent and I will continue to bring my car in. More

GREAT DEALERSHIP!! Took my Odyssey in for service a week or so ago. The Service Dept. is always friendly, prompt and professional. I did not purchase my Odyssey from this dealership but will not hesitate to or so ago. The Service Dept. is always friendly, prompt and professional. I did not purchase my Odyssey from this dealership but will not hesitate to come back for my next vehicle purchase. It was refreshing to walk around the dealership and be greeted by pleasant salesmen that were happy to answer any questions that I had while browsing. I found "Mark" to be very knowledgeable and eager to answer any questions that I had! Always a great experience at Piazza! More