Piazza Honda of Reading - Service Center

Left hand doesn't know what the right hand is doing. Wait time for explanation way too long. Staff not exceedingly willing to step up and take responsibility for explanations. Seemingly all new staff. Ca Wait time for explanation way too long. Staff not exceedingly willing to step up and take responsibility for explanations. Seemingly all new staff. Car in for service for 3 days with no final disgnostic solution. Seems like no sense of urgency, either. When calling service dept., were bounced around several times and have to introduce one's self and provide reason for call 4 different times. And, as always, fees for service are astronomically through the roof!! More

Service I always get great prompt service. As a woman who doesn't know much about automobiles I feel confident with Piazza service. I would recommend them to I always get great prompt service. As a woman who doesn't know much about automobiles I feel confident with Piazza service. I would recommend them to others. More

Great customer service!!They even gave Me a discount, informed me every thing that they was performing on my car and if my cars needed anything else to take care of! informed me every thing that they was performing on my car and if my cars needed anything else to take care of! More

The employees were wonderful and the service has always been great. You, the management need to do a better job of explaining the high cost. been great. You, the management need to do a better job of explaining the high cost. More

Very dissatisfied! Needed a new tire. Spare was unexpectedly left in the back of my vehicle. Back of my vehicle is still in disarray. Discovered at a shopping trip as I attempted to load my car. N unexpectedly left in the back of my vehicle. Back of my vehicle is still in disarray. Discovered at a shopping trip as I attempted to load my car. Never before has Acura service been so lackluster! Just discovered yesterday that the rear of my vehicle is still not set right after a return trip to the dealership to have it corrected. Very dissatisfied! More

Very friendly staff, kept me updated on progress of inspection and called to verify service before completion,. Only complaint was missing out on car wash. inspection and called to verify service before completion,. Only complaint was missing out on car wash. More

Dealership is very accommodating, staff are very friendly and easy to work with, easy to make an appointment for service & ability to use a loaner car is very much appreciated. and easy to work with, easy to make an appointment for service & ability to use a loaner car is very much appreciated. More

My car needed to have Engine rings replaced as part of a warranty/recall so I brought my car in on Sunday for a Monday appointment. I had not heard anything by Friday evening so I called around 6pm to check warranty/recall so I brought my car in on Sunday for a Monday appointment. I had not heard anything by Friday evening so I called around 6pm to check the status of my car and was told that since it was close to closing someone would give me a call the next day. No problem. No one called the next day, so I called in the afternoon to check again. I was told that the person I needed to talk to was busy but that he would call me back. When I asked if he would call me back that day, I was told rudely “MA’AM he’s almost done“. I did not receive a call back that day. After I picked my car up for service I noticed that the engine sounded louder than normal. I called and left a message for the service department on Wednesday morning and I’m still waiting to hear back. More

My mic was not working on my mdx. The service department found the issue and did a great job of fixing it. Love my mdx!! found the issue and did a great job of fixing it. Love my mdx!! More

Hispanic woman amazing service at the maintenance desk she helped me with everything I need and need to know great job by her. Thank You she helped me with everything I need and need to know great job by her. Thank You More