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Piazza Honda of Reading - Service Center
Reading, PA
1,050 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,050 Reviews of Piazza Honda of Reading - Service Center
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May 26, 2021
My Acura 2019 RDX was in for an oil change and electrical check per letter notification from Acura and electrical issues I was having. My husband rec’d a phone call & email indicating my Acura SUV was finish check per letter notification from Acura and electrical issues I was having. My husband rec’d a phone call & email indicating my Acura SUV was finished. (Email notification of appointment and vehicle completion are available) When I arrived to pick up my RDX , the oil change was not done. I had already turned in the loaner so had to wait in the waiting room for 45 minutes until the oil was changed. My appointment was confirmed for 7 a.m. that day and I dropped it off the night before. One of the service managers indicated that an “appointment” does not mean appointment, it means drop off time. This is not was the email appointment confirmation says. Someone wrote on the form that was submitted to the service department that I needed the car by 4. No one ever asked me when I needed it completed; however, the point is, I would have stayed at home with the loaner if I had not been told via phone and email that it was ready for me to pick up. I have had multiple issues with this particular service center in the past. The service manager indicated that they would not charge me on this particular day, but my credit card was already charged and could not be reversed so I was given a business card with a free oil change handwritten on the back. Quite honestly, I am extremely hesitant to return. This is our 3rd vehicle purchased at this dealer and my salesman is amazing. When I dropped the vehicle off this time and found out that the Acura’s were no longer being serviced by the Acura service department but were moved the Honda side, I was disappointed due to my past experiences. My concern was validated by this recent experience. Charisse K. Steffy More
by GLENNSTEFFY
Verified CustomerEmployees Worked With
May 25, 2021
Being many miles away, I told my my college son to take his 2016 Civic to Piazza Honda in event of any issues .This was the best decision I ever made. On the first visit, Mike B was very courteous and acc his 2016 Civic to Piazza Honda in event of any issues .This was the best decision I ever made. On the first visit, Mike B was very courteous and accommodating and constantly updated me on progress from diagnostic to completion. On the second visit, Theresa M assisted me after diagnostics, by explaining what was the issues and offered options to resolve the problem . These two are indeed an asset to your dealership. I feel very reassured that my car is in good and capable hands Thank you so much, Piazza Honda. More
by Patrick Dion
May 21, 2021
Scheduling and service were good, but issues were not resolved. Reported computer does not detect any malfunctions. No service scheduled in near future. These malfunctions are affecting the comfort and resolved. Reported computer does not detect any malfunctions. No service scheduled in near future. These malfunctions are affecting the comfort and enjoyment of my Acura MDX. Classified as luxury car More
by daisy785
Employees Worked With
Mike Blackmon
May 21, 2021
Always willing to go that extra mile to make sure the customer is happy. This is what it’s all about. Thank you for everything!!! customer is happy. This is what it’s all about. Thank you for everything!!! More
by VICKY124
May 21, 2021
Excellent service. Diagnosed and fixed a puzzling rattle upon starting the car and putting in reverse each morning. Look forward to continuing services for years to come. upon starting the car and putting in reverse each morning. Look forward to continuing services for years to come. More
by JOHN@LORISH.COM
May 20, 2021
Thank youThank youThank you Thank you Thank you Thank Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you More
by JOEDATTOLI
Employees Worked With
Other Employees :
Harry Delgado, Mike Blackmon
May 19, 2021
My most recent service was at the collision center. Everything from estimate to completion of work was excellent and the damage to my car is completely fixed. Everyone was accommodating and friendly. Everything from estimate to completion of work was excellent and the damage to my car is completely fixed. Everyone was accommodating and friendly. More
by aliceb727
Employees Worked With
Keith in collision center
May 18, 2021
Service performed as needed and Mike was very accommodating and courteous. Car was ready when promised. Reminders were sent to my phone regarding my appointment. accommodating and courteous. Car was ready when promised. Reminders were sent to my phone regarding my appointment. More
by JUMUKU
Employees Worked With
Mike Blackmon
May 15, 2021
Great service. Good experience during difficult times. Becka gets the job done. She is personable and very knowledgeable. Service completed based on Acura recommendations and vehicle’s past service his Becka gets the job done. She is personable and very knowledgeable. Service completed based on Acura recommendations and vehicle’s past service history. More
by drjimf
Employees Worked With
May 06, 2021
The dealership is amazing. Bob Rue is my sales representative and he is the absolute best. Takes wonderful care of us and our RDX. Great Guy! representative and he is the absolute best. Takes wonderful care of us and our RDX. Great Guy! More
by GEJEWELS
