Piazza Honda of Reading - Service Center

This was the worst dealership experience I’ve ever had, and it completely destroyed years of trust I had in this location. I’ve been a loyal customer for over 7 years, brought my parents here for service, and it completely destroyed years of trust I had in this location. I’ve been a loyal customer for over 7 years, brought my parents here for service, and recommended this place to others — but after this visit, I will never return. We were explicitly told over the phone that we could bring all three of our cars in for inspection on the same day. But when we arrived, Alex flat-out refused. He not only denied the agreement, but acted like we were wasting his time. His tone was rude, cold, and dismissive from the very beginning. He told us the inspections would be done by Monday. It wasn’t finished until Wednesday, and no one contacted us to give an update. I had to keep calling and reaching out to Alex and left voice messages and he ignored me. My elderly parents were left without transportation for days, and no one at the dealership cared enough to update us. Just 2 days after getting the car back, the AC suddenly stopped cooling — after 10 years of perfect performance. When I talked to Alex’s attention, he immediately denied everything, refused to help, and didn’t even offer to look at the car. When I asked if there was a manager I could speak to, he said no manager was in the store — as if no one was in charge of anything. That was the final straw. No support. No responsibility. No accountability. It was clear from the start that once I declined their extra service recommendations, they stopped caring. I was brushed off, dismissed, and left with unresolved problems. Alex is the most unprofessional service advisor I’ve ever dealt with. He should not be working in customer service at all. This dealership’s handling of loyal customers is disgraceful. I tried to contact Rebecca, the service manager, to explain the situation — and she never called me back. It’s completely unacceptable that no one has taken any responsibility or shown any basic professionalism. We weren’t asking for a free fix — we were asking for a fair explanation and some accountability after a highly suspicious issue appeared right after the inspection. If this is how this dealership treats longtime customers, then we’ll absolutely take our business elsewhere More

Great service. I am a fan of Honda Piazza. They are the best. . thanks again. I am a fan of Honda Piazza. They are the best. . thanks again. More

Communication was excellent. Service exceptional. My car was done same day. Perfect experience. Price reasonable. Service exceptional. My car was done same day. Perfect experience. Price reasonable. More

Fast service, staff was friendly and helpful. Had my car ready when I requested it. Had my car ready when I requested it. More

We have purchased a number of cars from the Piazza Honda/Acura dealership because the sales staff is courteous and knowledgeable. We appreciate these qualities in the service managers and technicians Honda/Acura dealership because the sales staff is courteous and knowledgeable. We appreciate these qualities in the service managers and technicians as well. Customer service is a priority at Piazza. More

Kept me informed during the service and, while the news was very disappointing that my warranty did not cover the repair, the repair appears to have corrected the problem. was very disappointing that my warranty did not cover the repair, the repair appears to have corrected the problem. More

Easy to book an appointment and good communication. I like my Honda Odyssey very much I like my Honda Odyssey very much More

As always, I am pleased with the service on my Honda. I'm grateful for their valet service. I'm grateful for their valet service. More

Unfortunately, I’m unable to recommend this location. While the customer service was good, my vehicle was not fixed. I was extremely disappointed—after taking my vehicle to two previous mechanics, I had While the customer service was good, my vehicle was not fixed. I was extremely disappointed—after taking my vehicle to two previous mechanics, I had hoped the dealership would finally be able to repair it. It’s a simple wobble, but they still couldn’t figure it out. More

When you drop off a car the day before your 8:00 am the next day appointment, I certainly do not expect to have to wait until 4:00 pm to have the work completed since it was an oil change and State inspect next day appointment, I certainly do not expect to have to wait until 4:00 pm to have the work completed since it was an oil change and State inspection. More