Piazza Honda of Reading - Service Center

This as my first visit which turned into 3 trips with this dealership. I really appreciated Piazza service Getting me in when my check engine light and all my dash lights came on. I was not surprised th this dealership. I really appreciated Piazza service Getting me in when my check engine light and all my dash lights came on. I was not surprised they did not have the BCM in stock and that I had to return. The advisor informed me the part would be in the next day. I was also told to not drive my car long distance (no more than an hour). I was surprised the service advisor did not schedule my appointment while I was standing in front of them. I never received a call that the part came in and I had to call the dealership to set up an appointment. The service advisor set me up for Labor Day (which I commented I was surprised they weee open). He confirmed I wanted to wait and he confirmed it would take about 2 hours. I arrived at 11 am for my appointment in Labor Day. Shortly after settling in the waiting room a service advisory informed me that the job would take about 2 hours and the service department closed at 12. I don’t think it’s necessary to say how sissy I was to have to once again reschedule an appointment to return again. I came in and had the part replaced a week later. The service advisor confirmed it would take about 2 hours. Prior to this appointment I was offered a loaner car only because when Piazza texted me how I would rate them I said poorly which prompted a phone call from Piazza. While I was getting the part installed, after waiting 3 hours and no one giving me an update on my vehicle, I had to find a service advisor to get an update on my vehicles. I was THEN informed that the computers were not communicating and it was taking longer and they would have to put me in a loaner car. I should never have been the one to go to the service advisor to get a status update. At the 2 hour mark they should have walked over to their waiting room to tell me what the issue was and at that time offered me a loaner car. As a first experience with Piazza I was not impressed. Although the woman I spoke with tried to fix the mistakes and genuinely seemed concerned it did not relay to the advisors. The service advisors I dealt with were all very nice and professional but I felt lacked communication with their customers. More

Everyone was very pleasant and helpful. I appreciated future recommendations for my car. Waiting room is quite comfortable! I appreciated future recommendations for my car. Waiting room is quite comfortable! More

We have been dealing with Honda for years and have always been pleased with the customer service and the workmanship on inspections! We would not hesitate one minute to refer friends and acquaintances to been pleased with the customer service and the workmanship on inspections! We would not hesitate one minute to refer friends and acquaintances to shop at your dealership! More

They were very helpful even though we couldn’t figure out the problem since it wouldn’t do it there. the problem since it wouldn’t do it there. More