Piazza Honda of Reading

Charles was great along with his coworker Roman. I had a problem with the finance guy Kevin B. I did my homework on approximately what our interest rate should be and the number he came up with was I had a problem with the finance guy Kevin B. I did my homework on approximately what our interest rate should be and the number he came up with was 2% higher than my bank. After I mentioned that he quickly lowered it 1%. Well why wasn’t the lower rate disclosed at the beginning. The next problem I had was the term of the loan. Roman asked what’s it going to take to make this happen. I was very specific in wanting a 60 month loan and a car payment would be 250 a month. He wrote that number down, took it to the sales manager and that’s when sales manager took it to the finance guy which was Kevin. He went over the numbers and we declined the extended warranty. I was very specific asking for the 60 month term. Kevin assured me it’s a 60 month after I even questioned it twice. He showed us the monthly payment which was lower than I figured. He never showed us the 60 on the finance term paper , here it turns out he made it for 72 months. That little backdoor finance ploy doesn’t sit well with me. After complaining to the dealer they decided they couldn’t change the sales agreement and decided just to cut me a 250 dollar check for the trouble. My family is a Honda family and are faithful to this dealership but will pause in the future for potential service and car buying. More

This dealership is amazing. I am always treated with kindness and respect. Every employee I have interacted with is knowledgeable and helpful. Everyone goes out of their way I am always treated with kindness and respect. Every employee I have interacted with is knowledgeable and helpful. Everyone goes out of their way to make the experience as pleasant as possible. More

Kept to the schedule. Upfront with the cost of repairs. Friendly. Pleasant waiting area for customers. Upfront with the cost of repairs. Friendly. Pleasant waiting area for customers. More

Everyone is friendly. I feel they are honest and that is very important! I only take my car to Your dealership since Day one! I feel they are honest and that is very important! I only take my car to Your dealership since Day one! More

Treated with respect and very informative. Explained clearly what needed to be done.Work done in a timely fashion. Explained clearly what needed to be done.Work done in a timely fashion. More

All went smooth. Just an inspection,,oil change and differential fluid change. Wasn't that happy that I buy a certified vehicle with a little over 8 thousand miles on Just an inspection,,oil change and differential fluid change. Wasn't that happy that I buy a certified vehicle with a little over 8 thousand miles on it and I put approximately 6000 on and I have to pay 160.00 plus dollars to get the differential fluid changed. More

They are always helpful and super friendly. They make you feel like family whenever you're there. They make you feel like family whenever you're there. More

Great communication, & very accommodating. I think it’s a plus that everything was through technology & they send a video and show you what is wrong instead of just listing things so people ca I think it’s a plus that everything was through technology & they send a video and show you what is wrong instead of just listing things so people can understand and not feel like they are being taking advantage of. You can also decline with a tap of a button and not feel pressured to get something fixed. More

My advisor was so helpful. I appreciated all his assistance in explaining the work done on my car. He is an asset to your business! I appreciated all his assistance in explaining the work done on my car. He is an asset to your business! More

Work was done as specified. Drop off and pick up was easy. Exchange was professional and cordial. Drop off and pick up was easy. Exchange was professional and cordial. More