Piazza Honda of Reading

This began with a well timed and planned marketing campaign initiated by Acura. In Aug., I received a postcard informing of the new 2013s and inviting to test drive one. In fact, I'd receive a free $5 campaign initiated by Acura. In Aug., I received a postcard informing of the new 2013s and inviting to test drive one. In fact, I'd receive a free $59.95 valued A1 service just for doing so. Within the same week I received a letter from Jessica, discussing trading in my 2010 MDX, moving a new 2012 off the lot and lowering my payments. She followed with a call about a week later; I'm a marketing manager, and this was a well-timed plan. I did not act, until my A1 service light appeared another week later. I hope that Acura has all of my onboard information in their datamart; as a customer-based database marketer, this seemed like an even more customer centric plan. I obliged Jessica; we drove the 2013 RDX, since my wife is looking for a new car to replace her '03 Accord. Jessica provided me with the A1 service voucher and I set up my appoint for 8/25. I still wanted to test drive the TSX and the newly nominated TL as one of the best for IIHS frontal crash tests. On Thurs, Sept. 6, I dropped off the MDX for a little warranty service, cup holders and access to the 3rd row seat. No questions asked, they took it and had to overnight parts for Fri, Sept. 7. Except I had a lunch meeting and all of their loaner cars were booked. Jake took the initiative and called me Thurs evening, explaining this, offering to call at 9am Fri morning to find out if service could replace the seats and have my car ready for an hour-long lunch meeting. At 8:30am Jake called to inform me that I could borrow, and test drive, Acura sales manager Mark Kosak's TSX! They even sent a concierge car to shuttle me to the dealership. Again no questions asked. The lunch meeting was very productive. When I returned, Jake informed me that my MDX was ready but would take 30 minutes to cleanup. It was now a little after 1pm and I had a contractor coming to my home at 2pm. Jessica asked if I wanted to drive the new TL while she was with another customer, so I did, returning in time to p/u my MDX and make it home in time for the contractor. This, without a doubt was superior customer service. In the business world, more companies need to integrate their sales teams with their customer service just as Piazza Acura did; I know this for a fact and have used my customer service reps to help "sell," or retain, people who already buy the company's product. Best of all, I never once had to ask for this service; I never had to get defensive and play the victim. Jake, Jessica and Mark took the initiative and solved my problem without question, just like the warranty work. Thanks, Piazza! More

I bring my car in for service all the time and have always been pleased. Mark is excellent and I will continue to bring my car in. always been pleased. Mark is excellent and I will continue to bring my car in. More

Avoid this dealership! They are a bunch of liars. Fail to perform promised work. Very rude to its customer. Did not provide any history of the car (after I bought the car and got the Title, I realized it wa perform promised work. Very rude to its customer. Did not provide any history of the car (after I bought the car and got the Title, I realized it was a company leased car). The only thing they care is your money. Avoid it!!! More

GREAT DEALERSHIP!! Took my Odyssey in for service a week or so ago. The Service Dept. is always friendly, prompt and professional. I did not purchase my Odyssey from this dealership but will not hesitate to or so ago. The Service Dept. is always friendly, prompt and professional. I did not purchase my Odyssey from this dealership but will not hesitate to come back for my next vehicle purchase. It was refreshing to walk around the dealership and be greeted by pleasant salesmen that were happy to answer any questions that I had while browsing. I found "Mark" to be very knowledgeable and eager to answer any questions that I had! Always a great experience at Piazza! More

I have purchased my last three vehicles from this dealership, and each experience has been better than the last. I purchased my latest behicle, an Acura TL last week. Brandon and Steve were not just dealership, and each experience has been better than the last. I purchased my latest behicle, an Acura TL last week. Brandon and Steve were not just excellent while I was at the dealership, but they were proactive in alerting me to added incentives available on the vehicle I was interested in prior to my visit, and made sure the vehicle and color I wanted was in stock before my drive there. Once there, the vehicle was already washed, detailed, in spotless condition, and ready to be driven. I was in and out of the dealership in one hour. The biggest reason I drive an hour out of my way, and directly past two other Acura dealerships, to buy my vehicles from Reading Acura comes down to one word: Trust. I trust the trade in quotes will be the same when I get there as they were over the phone. I trust the price/payments discussed over the phone is the same as when I get there. I trust that when we talk about a TL over the phone, they won't have an MDX ready to test drive when I get there. They come through in every facet of the car buying experience. They are fair, easy to work with, and a fun bunch of people. I'd recommend anyone looking for a vehicle to Reading Acura for a straight forward, honest, easy, and fun buying experience! More

This is a great dealership to buy a car from. We have bought 2 cars from them over the last 10 years and have had all of the service on the cars done at Piazza. The sales team is very helpful reviewing t bought 2 cars from them over the last 10 years and have had all of the service on the cars done at Piazza. The sales team is very helpful reviewing the features of the car and when you buy the car they set up all of the key fob features with you. The service department takes care of routine maint. on the car without any problems and handles trouble shooting by solving the issue to root cause and your satisfaction. I would buy anothe car from Mark Kosak and Piazza of Reading. More

BEST DEALERSHIP I'VE EVER BEEN TO BROUGHT 3-CARS FROM THEM NO HASSLE PRICE AND SERVICE WAS OUTSTANDING MARK IS THE BEST DROPPED THE CAR AT MY WORK WITH PAPER WORK READY TO GO THEM NO HASSLE PRICE AND SERVICE WAS OUTSTANDING MARK IS THE BEST DROPPED THE CAR AT MY WORK WITH PAPER WORK READY TO GO More

Excellent Dealership. I was referred here by a friend. Nancy, Robb, and Bob are a Fantastic Team! I love my new Accord. Outstanding service from beginning to end. They had me in my beautiful certified Acc Nancy, Robb, and Bob are a Fantastic Team! I love my new Accord. Outstanding service from beginning to end. They had me in my beautiful certified Accord in no time at all. I will highly recommend this dealership to my friends. More

Lousy Customer Service. Corrupt Salesmen who will lie, Lousy Customer Service. Corrupt Salesmen who will lie, cheat and deceive. Made a deal on a MDX with Michelin tires. The MDX did not have 'certific Lousy Customer Service. Corrupt Salesmen who will lie, cheat and deceive. Made a deal on a MDX with Michelin tires. The MDX did not have 'certification' yet so we gave the dealership three (3) days to get it certified. On the third day got a call from Saleman wanting to know if I wanted Hangook put on the MDX. I then stated that I thought we had agreed on leaving the Michelin tires on the car. He completely disregarded what I said. After going back and forth for tem minutes I stated just put the Hangook tires on the the car. The salesman stated the car "was ready". I indicated we would be their in two hours. An hour later the salesman called stating the car rear window actuator,(motor), did not work. It would take two days more to fix it. He then went on to state that before they fixed the car or did the certification, we; my wife and I "had to come down and sign the ownership papers" then, and only then, would they "fix and certify the MDX". we said n. Two days later the Sales Manager called men and stated he had to change the tires because they were not "road reliable", meaning they had too much wear. He then asked if I "needed the certification?" Because he could NOT certify the car, put the old not"road reliable' tires back on the car and sell it to me 'as is'. I then asked him if he was nuts and said noway. A day later they offered to deliver the car to our home with all problems still in it. More

Piazza acura of ardmore and reading are the worst dealerships I have ever been too. Please stay off of it. Don't waste your time with their sales team. They don't have any knowledge of what they are dealerships I have ever been too. Please stay off of it. Don't waste your time with their sales team. They don't have any knowledge of what they are explaining. You will understand that in ur first visit itself. More