Piazza Honda of Reading

8th Car from Piazza This is my 8th car from Piazza Acura/Honda. I have never had nothing but a great experience every time. Even with converting a lease to a purchase, I This is my 8th car from Piazza Acura/Honda. I have never had nothing but a great experience every time. Even with converting a lease to a purchase, I was out in under an hour and feel as though I got the best deal possible. Will always return for quality products and quality staff. More

Financial Manager - A Nightmare This was an already uncomfortable situation for me. I didn't want to buy another car since I tragically lost my mother in an incident with my last veh This was an already uncomfortable situation for me. I didn't want to buy another car since I tragically lost my mother in an incident with my last vehicle just 3 weeks earlier but I needed to. I had my heart set on a Honda CR-V. My salesman, Mark S., was friendly and considerate as expected in a salesman. I had my fiancé with me and knowing that I'm faced with unexpected funeral costs, he wanted to leave with a good deal. Otherwise, no sale. My fiancé told me, "be prepared to walk away, there's plenty of cars out there". And he was absolutely right. As I said, Mark S., our salesman, was a nice person to work with and I wish I could say that he made up for the horrible experience we had with Acura Piazza of Reading's financial manager, Matt Stefan, but sadly, he didn't. When my fiancé made our counteroffer, Matt Stefan became unprofessional, rude, and condescending. It was truly appalling, that someone you expect to exercise a certain level of professionalism would talk to customers with such insult and degrade. I felt truly uncomfortable in the presence of Matt Stefan, because it was as if he had no filter. He just said what was on his mind. He was offensive. I didn't think this kind of behavior was acceptable at car dealerships. I don't want to sound dramatic, but Matt Stefan became aggressive when talking numbers. Throwing his pen on his desk and repeatedly asking "why" we weren't accepting his deal. He was upset that he wasn't "making any money on this car". All the while, my fiancé and I remained calm and walked away, stating that, "he had our number" if he changed his mind. And like a child who needs to have the last word he said, "And you have mine!". Matt Stefan later stopped my fiancé in the parking lot and made yet another offer, one that came close to ours and one that we regrettably accepted. I dreaded having to step into his office for the second time to sign paperwork, and I hope I never have to see his face again. Obviously I won't ever be going to Piazza of anything anymore for future car sales, but I just hope this isn't the future of car buying. I understand money needs to be made, but kindness and professionalism goes a long way. The sale was made, but I will forever remember this hostile experience and know that it had everything to do with the way Matt Stefan treated us that day, and the day after (we unfortunately had to go there the next day also because the tire pressure light was on and there was a crack in the windshield). More

More Than Expected! With expectations there is always disappointment.....But not in this case! I have been searching for a low mileage Accura TLX for over a month. I was With expectations there is always disappointment.....But not in this case! I have been searching for a low mileage Accura TLX for over a month. I was looking for a 2016-2017 low mileage and the right price. After exhausting quite a few leads I received a phone call from Derek of Accura Reading PA. on Thursday 8/10/17. This dealership was obviously listening to a customer request! He told me they had two cars that would capture my interest. I then called and spoke to him decided they had what I wanted drove in the next morning. I traded in my car chose one of the ones he told me of. Perfect fit for my needs and then a great salesman Alex Andrade closed the deal with me! Let me also give sincere thanks to Matt who took me through closing the deal financially. He was thorough and more than fair in exceeding any expectations that I had. I drove away in a 2016 Accura TLX that same afternoon! Might sound a little corny but these guys took great care of me and this is a great car and one I have been really wanting to own. Not only met my need but exceeded what I was hoping to get! Many thanks to all at the Reading Accura dealership/staff and management for making this as great a car buying experience that I will not forget and one that I would recommend to anyone!! Regards, Dave More

Outstanding service and courtesy common sense sales pitch. Was welcomed by Ken Duerr. Super courteous and friendly staff from management to CFO. Ken ensured we knew all the ins and outs of our new Acura RDX. W Was welcomed by Ken Duerr. Super courteous and friendly staff from management to CFO. Ken ensured we knew all the ins and outs of our new Acura RDX. Went for used and bought new due to great offer from management. Follow up from Ken has been unique. Not just a sale but a committed follow up to make sure all was well. Rare in a dealership. This is my 9th new vehicle. Love it. !! Tony Cardona, Ltc USAF Ret. More

pleasant experience with true professionals Everyone we met at Piazza Honda of Reading was friendly, informative and professional. Buying my new CR V was a pleasant, smooth experience. From Jon Everyone we met at Piazza Honda of Reading was friendly, informative and professional. Buying my new CR V was a pleasant, smooth experience. From Jonathan on the internet to Dan Hall (great personality, funny too) and Stacy Kissinger and Aleigha - all deserve 5 stars. Will definitely recommend your dealership! More

Excellent experience thanks to Nancy I was helping my mother purchase a new crossover vehicle. We had looked a multiple brands and models. I have to say that the best experience we had I was helping my mother purchase a new crossover vehicle. We had looked a multiple brands and models. I have to say that the best experience we had by far was with Nancy Juhasz. She was extremely friendly, accommodating, energetic and gave the most knowledgeable demo of any salesperson we dealt with during our process. She helped out until the end with negotiating a payment within our budget. At the time of pick up, everything was in order and it was an organized and quick process. Also a shout out to Aleigha for making the paperwork process smooth and easy. I would highly recommend Nancy to anyone looking for a Honda; she will take good care of you! More

Nick Hoffman is awesome! Nick Hoffman was courteous, efficient, and knowledgeable. Nick is very educated in all features of the Hondas and capably answered all of questions Nick Hoffman was courteous, efficient, and knowledgeable. Nick is very educated in all features of the Hondas and capably answered all of questions to help us make the best choice. We are very pleased with our selection. Great Experience. Positively Reccomend Nick Hoffman!!😊 More

Car dealerships are all the same, until they are not. I purchased my 2017 Civic EX-T from Nick at Piazza and can not say enough good things about this dealership, Nick or the finance manager who worked ha I purchased my 2017 Civic EX-T from Nick at Piazza and can not say enough good things about this dealership, Nick or the finance manager who worked hard to get me the loan with the best APR that met my budget. I wanted a hard to find vehicle. Nick found it. I wanted a specific payment. They made it happen. I asked for a fair price based on my research and market value and they delivered. I hope I have the opportunity to do business with Piazza Honda again because I couldn't have imagined for a better experience. Thank you! More

Great experience Leased a new Civic EX-L from Nancy. We looked a numerous cars at several deqlerships. Nancy was the most friendly, energetic, and knowledgeable sal Leased a new Civic EX-L from Nancy. We looked a numerous cars at several deqlerships. Nancy was the most friendly, energetic, and knowledgeable sales person we dealt with during this process. She and everyone else at Piazza Honda were really great. I recommend them to anyone in the search of a new car. More