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Piazza Honda of Pottstown

Limerick, PA

4.8
249 Reviews

629 North Lewis Road

Limerick, PA

19468

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Showing 249 reviews

January 30, 2013

Charlie was friendly and knowledgeable about the cars I was looking at. He made the process easy for me. I've had bad experiences in the past so I was looking forward to the process of buying a car. I'm gl More

by gnhoffmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Miller
January 22, 2013

My wife went into Piazza Honda to look at a used Pilot and was greeted by Jose. everytihing was going fine with Jose until my wife said she wanted to wait to do anything until I had a chance to look at i More

by JemcoW
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Figueroa, Steve Drovich, Karen Reed, Greg Conover
Jan 29, 2013 -

Piazza Honda of Pottstown responded

THIS CUSTOMER HAD BOUGHT A USED PILOT FROM US ON APRIL 12TH 2012 AND AGREED TO THE PRICE AND TERMS OF THE BUYERS’ ORDER THAT WAS PRESENTED, SHE HAD GIVEN US A $500.00 DEPOSIT AND SAID SHE WOULD BE BACK THAT NIGHT TO TAKE THE CAR HOME. SHE HAD CALLED BACK SOMETIME LATER AND SAID SHE WANTED HER HUSBAND TO SEE THE CAR AND CAME IN TOGETHER. AFTER SEEING THE CAR THEY DECIDED THEY WANTED TO SHOP MORE CARS OF THE SAME MODEL, AND WANTED TO GO ELSE WHERE TO SHOP. THE SALES MAN HAD COME TO ME (STEVE) AND EXPLAINED THIS TO ME IN WHICH I AT THIS TIME WAS ONLY A MONTH INTO MY POSITION HERE AT POTTSTOWN HONDA, AND MY RESPONSE WAS TO HIM I WANTED TO SPEAK TO JAY NOTHSTEIN (UCM) BEFORE ANY DEPOSIT WAS RETURNED. I ALSO HAD MENTIONED TO THE SALES MAN AT THE TIME THAT WE HAVE MANY DEALERS WITHIN THE PIAZZA AUTOMOTIVE GROUP AND I WOULD DO AN EXTENSIVE SEARCH FOR WHAT THEY ARE LOOKING FOR AND THEN WOULD APPLY THEIR $500.00 DEPOSIT TO THAT CAR. SOMETIME THE NEXT DAY THE CUSTOMER HAD CALLED AND WAS LOOKING FOR A MANAGER TO SPEAK TO (I) AT THE TIME WAS HERE AND THE CALL WAS FORWARD TO ME. I BEGAN TO SPEAK WITH THE CUSTOMER AFTER THEY SAID TO ME THEY WANTED THEIR MONEY BACK AND THEIR RESPONSE TO ME WAS THEY DIDN’T KNOW THEY HAD SIGNED A BUYERS ORDER AND ALSO SAID TO ME THEY DIDN’T KNOW WHAT THAT MEANT. I EXPLAINED TO THEM THEY HAD SIGNED A BINDING CONTRACT BETWEEN BOTH PARTIES AND IF WE CHOSE TO WE COULD KEEP THEIR DEPOSIT. SOME CONVERSATION WENT ON THEN ABOUT US LOWERING THE PRICE MORE AT THE TIME I ASKED THE CUSTOMER IF I LOWERED THE PRICE ANOTHER $250.00 WOULD THAT KEEP THIS DEAL ON THE TABLE? THEY IN RETURNED STILL ASKED FOR THEIR MONEY BACK AND SAID THEY WOULD LIKE TO SHOP AGAIN. I AT THIS POINT SAID I WOULD GIVE THEIR DEPOSIT BACK AS LONG AS THEY WOULD GIVE ME A FAIR SHOT IN THE FUTURE IF THEY WERE GOING TO BE IN THE MARKET FOR A CAR AGAIN OR IF THEY COULD AT LEAST SEND ME A REFERRAL IN THE FUTURE. THEIR RESPONSE WAS THEY WOULD DO THAT AND I ALSO LET THEM KNOW THEY NEEDED TO COME BACK TO THE STORE SO I COULD CREDIT THEIR CARD BACK AND THERE WOULD BE NO HARD FEELINGS AND WE WOULD STILL PART WAYS AS FRIENDS. SOMETIME IN THE NEXT DAY OR TWO THEY HAD GOTTEN THERE DEPOSIT BACK FROM ANOTHER MANAGER WHO HAD DONE THE CREDIT FOR THEM.

December 27, 2012

Every aspect of my purchase was absolutely painless! I visited the dealer on Monday evening, test drove the model I wanted, and had it in my possession the next day. Vladimir was extremely helpful, explai More

by ljake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vladimir Sarlat
December 08, 2012

Vladimir was very knowledgeable and friendly. He took the time to answer all of my questions. He went into great detail on all aspects of the car. More

by jennifer.kupp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vladimir Sarlat
December 07, 2012

A huge thank you for Vladimirs time and patience. He was extremely professional from the time I was introduced to him, to wiping down the windows of my new purchase as I departed the lot. Its people like h More

by 2010audi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Sarlat
November 29, 2012

I found the car I've been looking high and low for at the right price at Piazza Honda of Pottstown. One of my best friends had purchased her new CRV there five years ago and she had a great experience. So More

by Kathi_A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Northstein, Steve Minford & Ben Grinar
November 27, 2012

I came in on a busy snowy day. Will was great-he fit me in in under 30 minutes for tires! Nothing is too much for the employees here -they are friendly and provide excellent customer service -love it -you More

by galgang5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will
September 25, 2012

I , like most people , approach a car purchase with trepidation . This time I was wrong . From the purchase in January to the Express Service it has been a pleasurable experience for me . Tom ,Karen an More

by hwesten41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tom reed,karen red,will bushey
September 07, 2012

I had a wonderful experience at Piazza Honda of Pottstown. The staff was very courteous and helpful getting me into my Honda Accord. I will be taking my mom there for her next new car purchase in t More

by AKurynny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Tom, Greg
September 07, 2012

We had a fantastic experience at Piazza. We don't usually have a trade-in but the price they offered for our vehicle was very reasonable. As far as the new car, I don't mind negotiating and I don't believe a More

by cb_pa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose, Dewey
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