Piazza Honda of Pottstown

Stress free and accomdating! We bought a used 2011 Honda accord and leased a new civic back in January from Dewey. Dewey was great. He really went out of his way to make it easy We bought a used 2011 Honda accord and leased a new civic back in January from Dewey. Dewey was great. He really went out of his way to make it easy and stress free for us. We spent many hours at the dealership that day, and had our 5 year old son with us. The dealership itself was very accommodating for children, with a large kids play room and cartoons. They had free pretzels and drinks and even a charging station for our phones, which came in handy that day. Today, 9 months after our purchase, I just took my beloved Honda Accord to the express service for a quick oil change, while my kindergartener was in school, for the 2 1/2 hours a day that I have to run errands and get things done around the house. I arrived and they told me it was an hour and a half wait. This 2-3 hour time frame is very valuable to me. Todd from Honda, was nice enough to drive me home so I could get some wash/dishes done while they did my oil change. Then, only an hour later, I received a call to let me know my car was finished and Todd was on his way to pick me up! Granted, I'm not sure they do that for express services, but they sympathized with my time crunch, and I only live down the street. Todd was pleasant and prompt, and I tipped him a few dollars for taking the time or of his day to drive me home, and back again! Overall, I am very happy with all of the experiences I've had at Honda, and boy do we love our cars! More

recall work-passenger airbag replacement Made app"t (for recall)almost 1 month in advance,dropped car off at 3:30 the day before,called at 4:00 to see if car was finished,Donna said it was n Made app"t (for recall)almost 1 month in advance,dropped car off at 3:30 the day before,called at 4:00 to see if car was finished,Donna said it was not done,but it was going in now.At 5:00 I drove over figuring it would be done.I saw a mechanic pulling it in at 5:10 he said it would only take about 15 minutes.So much for planning ahead.NEVER BELIEVE A SERVICE MANAGER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Service department November 23, 2013 I had a battery put in my civic with a three year warranty August 2015 the battery was dead. I called and spoke to Donna , she sa November 23, 2013 I had a battery put in my civic with a three year warranty August 2015 the battery was dead. I called and spoke to Donna , she said to bring the car to the express station and they will replace it. I went in and brought my receipt . They replaced the battery and I left. Honda calls my house and spreaks to my husband, informing him they are going to charge me for the battery and that it was not under warranty. I then had to call them , they also inform me they have to charge for the battery because it was not under warranty. I explained I have a receipt where I was charged. She then asked me to fax the receipt to Honda. Finally after I explained it again they realized there mistake , it was under warranty. Honda also needs to keep better record of there customers purchases, especially when u walk into honda and they tell you that you did not buy this car here and I did purchase the car at there location More

Service with a smile Express service is just that. Your car is serviced in no time. The employees believe in customer service and car being serviced as you requedted Express service is just that. Your car is serviced in no time. The employees believe in customer service and car being serviced as you requedted More

Horrible experiences with this store. I have visited this store on two different occasions. My first visit was to look at and purchase a new 2011 Pilot, during my visit the sales represent I have visited this store on two different occasions. My first visit was to look at and purchase a new 2011 Pilot, during my visit the sales representative barely wanted to be bothered by us because she could not make money on the front end or back end of the sale. We had done our research on the value of our trade in, and we knew our credit score which allowed us to know our eligibily with regards to available interest rate options. When she became aware of the fact that we were educated buyers she spoke to my husband and I with a very condescending tone. Needless to say, we purchased my Pilot at another location. My second visit to this store was to have an oil/filter change and replace front wiper inserts on my 2014 Pilot, and I was reminded of why I did not return there to trade in my 2011 for a new 2014 Pilot. As I had not ever visited this store for service prior to my experience yesterday I was uncertain and confused as to which bay to drive into, however Kevin the sales advisor was sure to set me straight. In a very stern voice he reprimanded me for accidentally walking through a work bay, which by the way, had no car in it and there was a door facing the bay with the words, "Service" written on it. I tried to apologize for using the wrong door, and I tried to explain I was never at their service bay so I did not understand which door I was suppose to use. I say "tried" because the entire time I was talking Kevin just kept speaking over me. He then had the audacity to speak to me with short direct commands about which bay to pull my truck into and to tell the person what I was there for. In turn the man who took the truck told me to go back in to Kevin to let him know what service I was there for. When I went back in to speak with Kevin, he again spoke over me and told me to have a seat until my ticket was given to him. I specifically told Kevin all I wanted was an oil/filter change and front wiper inserts replaced, when he received my ticket he started reading off different services that were going to be performed. As he went on about replacing engine filters I stopped him and again reiterated that all I wanted performed was an oil/filter change and inserts replaced. He became very agitated with me which was quite obvious because why I was still sitting in the chair he placed a paper on the counter and told me to put my initials on the paper which stated I refused services offered and to sign on another line. When I got up to go over to the counter I was not even sure which area I was suppose to initial and which area required my signature, when I ask Kevin for direction he never had eye contact with me he just pointed to the paper and stated where to initial and where to sign. He then proceed to tell me I could wait in the waiting area, when I ask him where the waiting area was he pointed his finger out toward the bay area and told me to go through a door and make a left. I actually had to ask one of the guys sitting in the bay area which door I should enter as I obviously did not want to upset Kevin again by walking in an area where I was not suppose to be. I will never visit this store again, nor will I ever recommend this store to anyone. More

Very pleasant We have been buying and leasing cars from this dealership for many years. We always go back to the same salesman. His name is Riz and Riz goes abo We have been buying and leasing cars from this dealership for many years. We always go back to the same salesman. His name is Riz and Riz goes above and beyond to make sure we walk away happy. Its a great feeling to walk into a car dealership and know that we will be treated with respect and honesty. I recommend this dealership and I recommend Riz for a salesman. He's awesome!! More

Best Experience! I spoke to several dealerships. They wouldn't give me any straight answers and danced around my questions. I sent in for quotes through USAA. (Basi I spoke to several dealerships. They wouldn't give me any straight answers and danced around my questions. I sent in for quotes through USAA. (Basically like True Car). Vlad was the one who contacted me from this dealership and he was awesome! He gave me straight answers and the best pricing. He was honest and went above and beyond. The next Honda I buy will be from Vlad and I will encourage all of my friends and family to do the same. More

Piazza cared more about me than my insurance company! I purchased a 2013 Honda Pilot in May of 2013. I absolutely LOVED the car and my purchase experience was exceptional. I did not think that I would fin I purchased a 2013 Honda Pilot in May of 2013. I absolutely LOVED the car and my purchase experience was exceptional. I did not think that I would find myself back at their dealership quite so soon, but 18 months after my purchase, I was in a car accident where my Pilot was eventually totalled after a long battle between the adjuster and the body shop. I again worked with Steve Minford and when I originally contacted the dealership for a quote, it was Steve who responded. I responded back to let him know what had happened and that I'd worked with him before and would need a new car once they 'finalized' everything. Steve actually remembered me and asked if I was OK and making sure that the rest of the family was as well (thankfully I was alone in the car when the accident happened). Steve arranged for our 2015 Pilot to be ready for us that Saturday, even though we didn't yet have a settlement check from the insurance company. Piazza was willing to go the extra mile, when our insurance company would not, and the held check until we received the insurance check while allowing us to drive away in our new Pilot. I was so grateful to be back in my Pilot again and not the rental! I'd also like to mention that new Pilot actually ended up being cheaper than what we had paid for the 2013 Pilot and we had upgraded too! With Piazza, you'll find excellent pricing, excellent customer service, excellent financial department, and excellent service department. They really do care and treat you like family! More

Outstanding Experience! Outstanding customer focus, relaxed atmosphere, quality sales and service! I have dealt with this dealership for many years. They were very good the Outstanding customer focus, relaxed atmosphere, quality sales and service! I have dealt with this dealership for many years. They were very good then, and they seem to keep getting better! More

Changes Went a month ago to have oil changed. Guy got in my car first -- this was not done in the past. He advised me I had time. I knew that but also knew Went a month ago to have oil changed. Guy got in my car first -- this was not done in the past. He advised me I had time. I knew that but also knew December is not at all convenient. He won. I went back yesterday. Usual service guy was there but at the counter officially was a new young lady who needed to finish her text before she could get to me. First she made clear that she could take either the $5 off or the 10%, not both. Then she proceeded to just quietly stand there. After a few minutes I asked, "Am I all set?" "No." She said - guy is doing a walk around. Guy comes in and hands her a paper and she proceeds to tell me all the things that are due to be done to my car. All I came for was an oil change -- why has that become so difficult? I asked why the dash board told them all that was necessary but told me nothing? She went on to instruct me as to how I could make these things come up. Well, they are supposed to come up when the service is needed -- why would I want to prompt them ahead of time? Is there a new service manager looking to increase business? I didn't like the changes -- at all. More