Piazza Acura of West Chester - Service Center

Completed my inspection in an hour or less. Everyone I dealt with was very courteous. Dealership has a good system in place. The coffee and other beverages and comfortable seating make the wait go by qui dealt with was very courteous. Dealership has a good system in place. The coffee and other beverages and comfortable seating make the wait go by quickly. More

I have purchased two cars from this dealership and have always used only their service department for both of them. The personnel are professional, friendly and knowledgeable. The waiting area is attracti always used only their service department for both of them. The personnel are professional, friendly and knowledgeable. The waiting area is attractive, clean and comfortable. I am certain I could get lower priced work done elsewhere, but I'd rather pay top dollar at a venue I trust. More

Everryone is so pleasant at Pizza Acura o West Chester. Nothoing is ever an inconvenience. They do fabulous work. The loaner car is waiting for you when ou get then and the car is always done when they sa Nothoing is ever an inconvenience. They do fabulous work. The loaner car is waiting for you when ou get then and the car is always done when they say it will be. They call to review any service that needs to be done and let you know the price and urgency of the repair. Great team to work with!!! More

I have owned many luxury brand cars, including BMW & Mercedes. Acura, by FAR, has the best customer service. Not only are they extremely accommodating with their loaner cars (I have 2 children, which Mercedes. Acura, by FAR, has the best customer service. Not only are they extremely accommodating with their loaner cars (I have 2 children, which makes this a necessity)but their pricing on service is very reasonable & they often send promotions for discounts. More

This dealership is wonderful. People are professional, pleasant, and the work performed on my car is flawless. I don't know how they could be better. I keep my car because of the service dept. I'll buy an pleasant, and the work performed on my car is flawless. I don't know how they could be better. I keep my car because of the service dept. I'll buy another one there too when the time comes. More

I have been a customer at West Chester Acura for over 20 years and have purchased eight vehicles from them. The reason I return is because of the service department. years and have purchased eight vehicles from them. The reason I return is because of the service department. More

Polite, easy to arrange the loaner and date of pickup. Good communication. Kind of tight getting back to check in tables not the best layout/design. Should be more open. Good communication. Kind of tight getting back to check in tables not the best layout/design. Should be more open. More

Always an easy experience. Staff is friendly, and you Always an easy experience. Staff is friendly, and you always know where things stand. There are no surprises. Check in and check out is quite s Always an easy experience. Staff is friendly, and you always know where things stand. There are no surprises. Check in and check out is quite seamless More

Being a procrastinator I Waited until the last minute to get my car inspected and serviced. I also had some maintainence work that need to be done. Bill was very accomdating in getting me an appointment. Up get my car inspected and serviced. I also had some maintainence work that need to be done. Bill was very accomdating in getting me an appointment. Upon arrival I pulled right in and was greeted by a smile by the young man in the service department who opened my door and directed me to the desk. Bill proceeded to evaluate all of my concerns to make sure they were addressed during my visit. He was very friendly even though it was almost closing time . Upon pick up he greeted me with a smile and walke me to check out and was happy to explain my charges. The young lady behind the cashier desk was equally as nice. I did not buy my car here due to price but as another dealership. It is worth it to me to forfeit all of their coupons for service to visit this dealership. The level of customer service that Bill all the way to the young boy who opened my door has never been displayed anywhere else. I am happy to say I will continue to do all of my maintainence on my 2009 MDX at this location . They are a wonderful example of how to treat customers to retain them as life long owners of Acura cars. Thank you Cheryl Cox Vice President of Sales DermaMed Solutions LLC 610-324-4104 More

I just bought a new Acura 2013 RDX and brought back in for a few accessories to be added. From the moment I drove up to the service area until everything was completed, I felt as though I was the most im for a few accessories to be added. From the moment I drove up to the service area until everything was completed, I felt as though I was the most important customer they had ever had! The door to the service office was held open and I was greeted, paperwork was completed quickly, a new and very clean rental was brought around for me to use for the day, my briefcase and other items were loaded into the rental for me, it was very quick, friendly,I was not out in the elements, and my return to pick up my finished vehicle was done the same way, quick, efficient and friendly. I am very happy that we chose this dealership for our new car and ongoing business. More