Piazza Acura of West Chester - Service Center

Car was taken on time and loaner provided. I appreciated the up date phone calls from Gail and while I was disappointed that the part needed was back ordered, I kept abreast of the situation. I am hopeful t the up date phone calls from Gail and while I was disappointed that the part needed was back ordered, I kept abreast of the situation. I am hopeful that when the part becomes available, I will be able to schedule an appointment that allows me to wait for the installation rather than having to drop off the car. More

Very pleasent expierence. Had my MDX in for inspection, the entire service department was friendly always had a smile on their face and had me in a loaner and on my way in less then 15 minutes. Lee contact the entire service department was friendly always had a smile on their face and had me in a loaner and on my way in less then 15 minutes. Lee contacted me throughout the day with recommendatons for work that shuld be completed he advised me of the cost of the work but never any pleasure to have it done. Piazza Acura has a customer for life. More

Great service and what better place to have an acura serviced than at an acura dealer with mechanics trained to deal specifically with acura vehicles. serviced than at an acura dealer with mechanics trained to deal specifically with acura vehicles. More

Always polite, thorough, efficient, friendly, and FAST. Part of the reason why I own an Acura! Part of the reason why this is my second Acura! Part of the reason why I own an Acura! Part of the reason why this is my second Acura! More

Professional, prompt, concise explanation, reminded me of earlier recommended service required, pleasant individual. Always find this dealership great and Lee is highly representative of the best service thi earlier recommended service required, pleasant individual. Always find this dealership great and Lee is highly representative of the best service this dealership offers. Nice experience. More

Very good experience with the service staff. They are polite, courteous, and very knowledgeable. They also explain in detail what services will be performed and why it is needed. I would recommend this polite, courteous, and very knowledgeable. They also explain in detail what services will be performed and why it is needed. I would recommend this dealership to others. More

The service was terrific from the moment I pulled into the service bay. Someone was waiting to take the care with a friendly good morning greeting and directed me inside. I had to wait a moment while the the service bay. Someone was waiting to take the care with a friendly good morning greeting and directed me inside. I had to wait a moment while the service person was taking care of finishing up with someone else and they apologized for my wait which was just a few minutes. They let me know the service would be no more than an hour so I settled into a comfortable chair next to a PLUG! Where I could charge my phone and a quick 30 minutes later, I was done and on my way. More

My 2005 TSX timing chain had skipped a couple of teeth while traveling out of town rendering my car helpless. I had it towed to a local dealership who provided me with an expensive repair option. Sens while traveling out of town rendering my car helpless. I had it towed to a local dealership who provided me with an expensive repair option. Sensing that the dealer recognized that I was from out of town and possibly taking advantage of that fact, I opted to have the my car towed to Piazza Acura of West Chester, PA where I had originally purchased the vehicle. Although I used an alternative towing solution to get the vehicle to Piazza, everyone at Piazza that I dealt with went out of their way to assist me in getting my vehicle up them. Upon arrival, I was immediately alerted that the vehicle had arrived and that every effort to look into the situation would be done shortly - even though the Christmas holidays were in full swing. Long story short, Piazza technicians confirmed what the other dealer had told me was wrong with my vehicle, but offered a more reasonable estimate to make the repairs. Most importantly, I continued to maintain a sense of trust with what Stuart and the technicians had conveyed to me. All repairs were completed on time and within the original estimate - exceeding all of my expectations. In addition to the immediate repair situation, I had an 'unusual noise' coming from underneath the hood whenever I made a sharp right-hand turn. It suddenly appeared when a local tire installer replaced my tires. I never told Piazza about the noise, but Piazza must have notice the rubbing sound and fixed that as well. All-in-all, the service and attention to detail by the Piazza dealership is the only reason why I continue to buy our cars from them and to have them serviced (if need be). More

Came in for oil change and discovered front brake pads and rotors were in need of replacement. They were able to perform the work promptly and Stuart gave me the 10% discount even though I didn't have the and rotors were in need of replacement. They were able to perform the work promptly and Stuart gave me the 10% discount even though I didn't have the internet discount coupon with me. More

In and out in 45 minutes. Nice experience, friendly staff, coffee while you wait. Received a coupon for a car wash. Nice touch as it was too cold to wash staff, coffee while you wait. Received a coupon for a car wash. Nice touch as it was too cold to wash More