Piazza Acura of West Chester - Service Center

Service Visit This time, as in every time, my service writer John got me in, registered and on my way in minutes. My car was ready on time and washed when I arrive This time, as in every time, my service writer John got me in, registered and on my way in minutes. My car was ready on time and washed when I arrived. There were no surprises as I rec'd a call mid-day to update me on progress. No hassle, no muss, no fuss. It's why I've been a Piazza West Chester Acura customer for the past 28 years! More

Exceptional Service Appreciated the prompt service. They were kind enough to do the Navigation Update when I was unable to do due to the LACK OF PASSWORD required for the Appreciated the prompt service. They were kind enough to do the Navigation Update when I was unable to do due to the LACK OF PASSWORD required for the update. A loaner was provided which helped us to meet our appointments for the day. Great cooperation by the associates. More

Good Service Experience I gave a 5 star rating because for this service, I felt all my questions and concerns were answered without rushing me through with a general response I gave a 5 star rating because for this service, I felt all my questions and concerns were answered without rushing me through with a general response. I was only going in for my annual inspection and routine oil change but there was some other work that needed to be done which I questioned. I had a truthful, frank and informative discussion with the service tech. who thoroughly discussed my options and answered my questions. In addition, I left my car overnight and had it completed by noon the next day with a representative providing me with a ride to pick up my car. The service experience was convenient, they worked to fit my schedule. The staff was helpful, friendly and informative. I appreciated the extra time to listen to me and answer all my questions. More

Great Service! Although I purchased my pre-owned RDX when I lived elsewhere, I've been using Piazza Acura to service it ever since. I couldn't be happier with the w Although I purchased my pre-owned RDX when I lived elsewhere, I've been using Piazza Acura to service it ever since. I couldn't be happier with the way things are handled - they have my confidence and have earned my trust by telling me about things that "could" be done versus "should" be done. I've always found their pricing to be fair - not the cheapest in town, but you get what you pay for. Quality work. More

Very Satisfied we bought 2 cars at Piazza in West Chester and would buy again. Very positive sales experience and customer service is excellent. The service depar we bought 2 cars at Piazza in West Chester and would buy again. Very positive sales experience and customer service is excellent. The service department gives timelines and makes them. Very satisfied with Sales and service experience. More

Always courteous and friendly Megan is great. She definitely knows how to talk to and deal with the public. She is helpful, explains everything in detail and acts in a honest manne Megan is great. She definitely knows how to talk to and deal with the public. She is helpful, explains everything in detail and acts in a honest manner. Love that the dealership provides snacks and coffee - I did leave my coffee mug, but that is my own fault! More

Excellent service -- as usual I brought my TLX in for A! serI vice last week. I was in and out in under an hour. Everyone I encountered was friendly and courteous. I barely had I brought my TLX in for A! serI vice last week. I was in and out in under an hour. Everyone I encountered was friendly and courteous. I barely had time to finish my Starbucks before the service was completed! Meghan sat down and thoroughly explained the work which I appreciated. Kudos to the team! More

Inspection and A1: quick and painless Went in for an A1 service, and Megan reminded me I was due for an inspection soon. Both were done very quickly and I was able to check another thing o Went in for an A1 service, and Megan reminded me I was due for an inspection soon. Both were done very quickly and I was able to check another thing off my "to do" list for spring! Everybody is very courteous and helpful. Thanks! More

Great Customer Service I was greeted promptly and courteously at arrival. I was then quickly taken in to registration desk and greeted by Megan K. She was very helpful, prec I was greeted promptly and courteously at arrival. I was then quickly taken in to registration desk and greeted by Megan K. She was very helpful, precise in her work and pleasant. I explained my problem, went for a raodtest with the mechanic and when I got back the loaner car was ready for me. A part needed to be ordered, so I was able to keep the loaner car until the next day, I received a call by Megan letting my know my car was done. When I arrived I was greeted by Megan again. She explained what was done to fix my car and took me to the cashier where I was greeted by Megan M. She was also very helpful, prompt and courteous. She even offered me a free car wash coupon because it was raining when I picked up my car. The issue with my car was fixed and the car is working just fine. Overall from start to finish, I had a very pleasant experience with my service team at Acura. More

B12 Maintenance Megan was very thorough and knowledgeable. Mechanic did a quality job. Appreciated the quick turn by the entire team.... P.S. The chairs in the l Megan was very thorough and knowledgeable. Mechanic did a quality job. Appreciated the quick turn by the entire team.... P.S. The chairs in the lounge are the most uncomfortable seats ever.... After sitting in that area for years, I felt it was time to mention it.. :) Please get something that all sizes can sit in comfortably. thanks More