Piazza Acura of West Chester - Service Center

Maintenance service Service team was accomodating on scheduling. They were also quick and efficient with good service lever, particularly Megan. It was a good experience Service team was accomodating on scheduling. They were also quick and efficient with good service lever, particularly Megan. It was a good experience and I will be back again! More

Service visit fast and complete Brought my 2017 RDX in for s B 1 6 service. Team was welcoming and smoothly moved me and my car through the entry process, and finished the car servi Brought my 2017 RDX in for s B 1 6 service. Team was welcoming and smoothly moved me and my car through the entry process, and finished the car service in less time than initially expected. Nice surprise! Car wash and vacuum was appreciated! The service team here is superb! More

Great service and always fast When it for a oil change and asked the service team to check on a noise located in the front of my car. Oil change completed and they diagnosed my is When it for a oil change and asked the service team to check on a noise located in the front of my car. Oil change completed and they diagnosed my issue. Great team at Piazza Acura of West Chester. More

Great service as always I'm extremely satisfied both with my MDX and with the service I've received the last couple of years. They're always timely and efficient, and I high I'm extremely satisfied both with my MDX and with the service I've received the last couple of years. They're always timely and efficient, and I highly recommend them to anyone thinking of getting an acura. More

Airbag recall from Manufacturing I had a recall from the Manufacturing for both my airbags. Not only did you fit me in, it was quick and easy! Starbucks and free wifi while I waite I had a recall from the Manufacturing for both my airbags. Not only did you fit me in, it was quick and easy! Starbucks and free wifi while I waited in a quiet, friendly waiting area. The service process was extremely quick and painless. You have this down to a science! More

Happy, Happy I was furious with myself when I realized I couldn't make it under the garage door with the tailgate up. Consequently the back wiper got riper off .. I was furious with myself when I realized I couldn't make it under the garage door with the tailgate up. Consequently the back wiper got riper off ....................Uggggh. But I called Acura and Michelle said, "just bring it in anytime and we'll look at it". $23.00 later and one stop I was such a happy girl again. She got it fixed in less than 10 mins. and cheap at twice the price. And I got to meet Megan who always does my "lock out" just like I like, so it was a win win situation !! While I was waiting, Bob, who sold me my 2nd, 3rd and 4th MDX's saw me and asked if everything was ok, which was so kind of him, just to say Hello. So my experience was great !! Thank you !!! More

Great Service as usual This was a return visit for some brake vibration and noise. Previous visit it was thought to be the front rotors so they were turned. Problem still This was a return visit for some brake vibration and noise. Previous visit it was thought to be the front rotors so they were turned. Problem still existed somewhat (at high speeds) and we discovered it was the rear brakes. Also the noise was tires (that were in need of replacement soon). Got everything fixed very quickly. More

Routine service and state inspection I came in for routine service along with PA state inspection . The service was completed on time with no surprises while checking out.The staff was h I came in for routine service along with PA state inspection . The service was completed on time with no surprises while checking out.The staff was helpful and friendly. More

Blown head gasket On valentines day 2017, my car started running rough, the check engine light came on, and some error codes appeared on my screen. I drove to Piazza A On valentines day 2017, my car started running rough, the check engine light came on, and some error codes appeared on my screen. I drove to Piazza Acura of West Chester right away even though I did not have an appointment. Stuart Magerfleisch, with whom I have been dealing for many years, took care of me right away and put me into a loaner vehicle. The next day I learned I had a blown head gasket. After sending the head assemblies to the machine shop and putting everything back together again, it was discovered that one of the heads apparently had a crack in it. After attempting a repair, the machine shop provided a reconditioned head. The day after getting my car back, the check engine light came on again, with a different error code. Once again I drove to Piazza Acura. Apparently the oxygen sensor had gotten "poisoned" from the coolant encountered with the blown head gasket. Once again I was treated very courteously, and the repair was completed the next day. I am now happily driving my car again, and it is running smoothly. Even though this took an extended time to complete, I give Stuart high marks for keeping me in the loop and working to keep costs down. And the service team, led by Darren Griffith, did a wonderful job of the repair - as I have always encountered. Thank you very much !!! More

treated like a vip They always are courteous, helpful and accommodating. Always fixed right the first time right and on time. I enjoy your service personnel and the coff They always are courteous, helpful and accommodating. Always fixed right the first time right and on time. I enjoy your service personnel and the coffee. More