Piazza Acura of West Chester - Service Center

Simple oil change I brought my Acura RDX in for an oil change. No appointment. No problem. Just drove in. They did a complete check of the car and oil change. I was out I brought my Acura RDX in for an oil change. No appointment. No problem. Just drove in. They did a complete check of the car and oil change. I was out in less than 40 minutes. Clean wait area and courteous staff. More

New battery installed in a jiffy! AAA jump started my dead car. I drove straight to Acura-did not have an appointment. A new battery was installed and I was out the door in less than AAA jump started my dead car. I drove straight to Acura-did not have an appointment. A new battery was installed and I was out the door in less than an hour. Thank you for the speedy service:) More

Expeditious service Very friendly and professional staff. Clean and modern dealership. You are kept up to date with the status of vehicle and the wait time is far shorter Very friendly and professional staff. Clean and modern dealership. You are kept up to date with the status of vehicle and the wait time is far shorter than expected . Excellent customer service! More

Great Service experience From drop off to the loaner car and pick up the next day the service was first class. Everyone was friendly and helpful. Drop off was effortless and h From drop off to the loaner car and pick up the next day the service was first class. Everyone was friendly and helpful. Drop off was effortless and hassle free. This was my first service for my RDX. Great people! More

Excellent service Waited a oil change service and service complete on time. My car was checked and offer an additional service to make sure the car condition is good. Waited a oil change service and service complete on time. My car was checked and offer an additional service to make sure the car condition is good. More

Excellent staff and all very professional. Everyone is very professional and courteous. I appreciate how timely the updates are and a call will be received when your car will not be ready on t Everyone is very professional and courteous. I appreciate how timely the updates are and a call will be received when your car will not be ready on time due to parts, etc. I feel very lucky to have such a great team working on my car; I depend on them totally to keep my car running in tip top shape, and to be safe as well. Thank you for all you do. More

Worst Customer Service Ever and will never come back again! I called piazza Acura West Chester, They advised me to come in for A13. Also warned me about 4 hr wait time. I dropped my SUV and my wife picked me up I called piazza Acura West Chester, They advised me to come in for A13. Also warned me about 4 hr wait time. I dropped my SUV and my wife picked me up and we were busy with shopping and suddenly I checked my phone at 4:00 PM in the evening, never got a call from Acura, so I called them back to check if my service was done. A guy named John answered my call and told me that, service was done couple of hours back and he mentioned we close in 30 mins. I rushed there to pick up my SUV and realized services closes at 5:00 PM. Very unfair, John made me rush and showed all the attitude. He was not at all helpful, but just gave hard time to a customer. I recently bought a Lexus and loved their service. I am done buying Honda/ Acura vehicles. Will never return to west Chester location again for service. More

Great service The technical aptitude shown by Stuart and Donald was above and beyond my wildest expectations. Professionalism at its finest. Made the process easy a The technical aptitude shown by Stuart and Donald was above and beyond my wildest expectations. Professionalism at its finest. Made the process easy and enjoyable. Will definitely return and recommend to friends! More

Honest and professional service. Always warmly greeted by Meg. Service advisor was honest and really spelled out the facts. Too often service folks push to upsell etc. my advisor said Always warmly greeted by Meg. Service advisor was honest and really spelled out the facts. Too often service folks push to upsell etc. my advisor said by your next oil change we will look at breaks as you are getting close. I’ve been to dealers where the response would have been much different. More

Dependable friendly service You can depend on Stuart at Acura service to give you the straight scoop. What needs to be done, what can wait, what he would do if t we’re his car. Y You can depend on Stuart at Acura service to give you the straight scoop. What needs to be done, what can wait, what he would do if t we’re his car. You can also depend on your car being ready when (or before) the timeline he gives you. That’s what I call great service! More