Piazza Acura of West Chester - Service Center

Well organized service center I made appointment for the service, arrived at the time, technician was waiting for me. They did inspection, conveyed message to me, and did job in 1 I made appointment for the service, arrived at the time, technician was waiting for me. They did inspection, conveyed message to me, and did job in 1 hour. I was happy. More

With 3 years experience of service, PiazzaWC has met my every service needs with professionlism and satisfaction. I would unequivocally reccomend PiazzaWC to either friends or other Acura owners. every service needs with professionlism and satisfaction. I would unequivocally reccomend PiazzaWC to either friends or other Acura owners. More

I was very impressed with this dealership’s exceptional and expeditious service. The customer service was great ! I was in the area from out of town and was a bit anxious as I needed a oil change. I calle and expeditious service. The customer service was great ! I was in the area from out of town and was a bit anxious as I needed a oil change. I called , they told me to come right down and I was serviced immediately. More

John Davenport is the best!! Always excellent service from Piazza Acura. Megan kinney is also the best. They always take very good care of me. from Piazza Acura. Megan kinney is also the best. They always take very good care of me. More

Easy to make appointments, no surprises in work to be done. Consultants call to update on work to be done and any changes to the scope of the work. Pleasant consultants, techs are available to talk wit done. Consultants call to update on work to be done and any changes to the scope of the work. Pleasant consultants, techs are available to talk with. Waiting area is clean and offers many amenities to make the wait as pleasant as possible. More

Was promised by 2 people that I would have my car by 2:00, and at 1:45 when I hadn't gotten a call, I called and couldn't get ahold of my service advisor. I ended up having to borrow a car to get to my 2:00, and at 1:45 when I hadn't gotten a call, I called and couldn't get ahold of my service advisor. I ended up having to borrow a car to get to my child's school in Delaware, then drive back up at rush hour to pick up my car. If my car wasn't going to be ready when promised, I should have been notified ahead of time instead of finding out right when I was supposed to be picking up. This was my first experience with your service department and it is unlikely that I will return. More

Stopped in for the initial maintenance service on our 2019 RDX. No appointment was necessary. Service personnel were attentive, cordial and handled the overall check in and maintenance process very effic 2019 RDX. No appointment was necessary. Service personnel were attentive, cordial and handled the overall check in and maintenance process very efficiently. I was in and out in less than one hour. My experience was out More

They are always pleasant and helpful. I can get an appointment quickly. They always do more than what I went in for and Megan and her team inspire confidence in the work & services. appointment quickly. They always do more than what I went in for and Megan and her team inspire confidence in the work & services. More

Nothing additional to add. All service interactions went well. Service is always done competently and within the timing that has been promised. Always a consistent visit. well. Service is always done competently and within the timing that has been promised. Always a consistent visit. More

it Was difficult scheduling a timely appointment and it Was difficult scheduling a timely appointment and availability was confusing. Customer service was indifferent and in some cases defensive. I felt it Was difficult scheduling a timely appointment and availability was confusing. Customer service was indifferent and in some cases defensive. I felt undervalued as a customer. More