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Piazza Acura of West Chester - Service Center
West Chester, PA
1,140 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,140 Reviews of Piazza Acura of West Chester - Service Center
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May 18, 2021
Very professional and excellent service experience. Received timely reminders before service appointment. Got proper explanation on the additional service recommendations. The service center was clean Received timely reminders before service appointment. Got proper explanation on the additional service recommendations. The service center was clean and provided snacks and beverages while waiting. More
by Ravichandars
Verified CustomerEmployees Worked With
Stuart Magerfleisch
May 16, 2021
I brought my car in for the first scheduled service since purchase in November and the experience was very pleasant. I had expected to wait for the car but found out it was customary to use a loaner unless I purchase in November and the experience was very pleasant. I had expected to wait for the car but found out it was customary to use a loaner unless I made previous arrangements to wait. That worked out well and I was very satisfied with the prompt, efficient service . More
by SUSANSANOSKI8802
May 12, 2021
Routine maintenance turned into needing new struts. Service writer quoted $1421. Then mentioned it may be covered under my extended warranty. I advised him I wasn’t sure who mine was with but he could Service writer quoted $1421. Then mentioned it may be covered under my extended warranty. I advised him I wasn’t sure who mine was with but he could check the glove box. After hanging up I remembered and contacted my warranty company myself. They advised me that struts were covered 100% zero deductible. Stewart then called me back telling me I have great news the warranty will cover the struts. So instead of them being just about $1500 (last call was $1400) you’ll only have to pay $150. When I explained I had zero deductible he tried to convince me why I still had to pay. I didn’t pay almost 2k for a warranty for your dealer to try to charge me additional for service. After arguing Stewart acted like he was doing me a favor by not charging me. He said don’t worry I’ll just take care of it myself. Had I not called my warranty company myself and been informed I would’ve been ripped off. And it makes me question how many unsuspecting customers are being ripped off. I think it may be time to find another dealer after going here for 3 years since purchasing my Acura. When I got a follow up call the woman didn’t seem to care about my issue either. Be careful!! They will rip you off! More
by Leah
Employees Worked With
Stuart Magerfleisch
May 10, 2021
Awesome staff and service! The team is very accommodating to your needs and schedule. They did a beautiful job washing my car too! Love Piazza Acura! accommodating to your needs and schedule. They did a beautiful job washing my car too! Love Piazza Acura! More
by laffertyd1
Employees Worked With
Other Employees :
Darren Griffith, Stuart Magerfleisch, Matt Bucurel
May 05, 2021
The whole service team is incredibly friendly and helpful with each interaction you have with them, from scheduling your appointment, through the drop-off process, through the updates they provide all the wa with each interaction you have with them, from scheduling your appointment, through the drop-off process, through the updates they provide all the way to checkout. More
by ronrb
May 03, 2021
I have all my service done at Piazza Acura. I have always been very satisfied.they are very prompt with appointments and make very valid suggestions in maintenance been very satisfied.they are very prompt with appointments and make very valid suggestions in maintenance More
by CHADDSFORDGIRL
Employees Worked With
Other Employees :
Darren Griffith, Stuart Magerfleisch, Matt Bucurel
April 29, 2021
Very quick, professional and responsive. I appreciated the text messaging system to keep me updated on the status of my vehicle including the cost and estimated time for maintenance the text messaging system to keep me updated on the status of my vehicle including the cost and estimated time for maintenance More
by HASINAH2001
Employees Worked With
April 29, 2021
Every one was very helpful and friendly. All employees at Acura acted in a professional manner. My invoice was fully explained to me. A free car wash, too. Thanks 😊 Acura acted in a professional manner. My invoice was fully explained to me. A free car wash, too. Thanks 😊 More
by Gloria.wendel@gmail
Employees Worked With
Stuart Magerfleisch
April 23, 2021
Very professional and courteous. Extremely focused on customer service. Willing to do what it takes to get the job done properly and completely to full satisfaction customer service. Willing to do what it takes to get the job done properly and completely to full satisfaction More
by MFM211
Employees Worked With
April 20, 2021
Well trained and friendly staff who are committed to serving their customers. I highly recommend them to everyone for sales, service and parts. Good dealership. serving their customers. I highly recommend them to everyone for sales, service and parts. Good dealership. More
by jscanlon56
Employees Worked With
Darren Griffith
