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Piazza Acura of West Chester
West Chester, PA
1,613 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 1,613 reviews
March 31, 2008
Awful service. I reported them to Acura Corporate how they intentionally mis-diagnose the situation so they can lure me to buying parts from them that I don't need. The service is definitely terrible. Th they intentionally mis-diagnose the situation so they can lure me to buying parts from them that I don't need. The service is definitely terrible. They said they rotated my tires, but they didn't know I marked the tires with a light marker... when i got the car back, the tires where the same and never touched. Seriously, go to another dealer! bunch of scammers! More
by mike0913
Employees Worked With
Marty and Dan
January 07, 2008
GO TO ANOTHER DEALER. THIS PLACE CAN'T EVEN KEEP TRACK OF CUSTOMER'S INFORMATION. I MADE AN INQUIRY ABOUT TRADING IN MY CAR AT THIS DEALERSHIP...MIND U I'VE PURCHASED TWO OTHER CARS FROM HERE AND TWO WEE OF CUSTOMER'S INFORMATION. I MADE AN INQUIRY ABOUT TRADING IN MY CAR AT THIS DEALERSHIP...MIND U I'VE PURCHASED TWO OTHER CARS FROM HERE AND TWO WEEKS LATER, NO CALL. I WENT IN PERSON, AGAIN...NO CALL. I'VE HAD FOUR CARS SERVICED AT THIS DEALERSHIP AND DESPITE TELLING NUMEROUS SERVICE REPS, RECEPTIONISTS, CASHIERS, AND THE GENERAL MANAGER, JOHN BRESCIA ABOUT MY UPDATED CONTACT INFORMATION, THEY STILL CALL THE WRONG NUMBER?!?!? THEY MUST BE STUCK ON STUPID BUT THEY NEED TO GET IT RIGHT. I WONDER IF WEST CHESTER BENZ WOULD LIKE TO TRADE IN MY '07 FOR A NEW '08? THEY'RE MY NEXT STOP. More
by thickreds
Employees Worked With
GM John Brescia, numerous other sales & service reps & receptionists
August 15, 2005
Marty was my salesperson for my 2005 TL. I believe I got a fair price after they tried to bend me over a barrel on my trade. After I threatened to walk out they changed their tune but thats not Marty's faul a fair price after they tried to bend me over a barrel on my trade. After I threatened to walk out they changed their tune but thats not Marty's fault. What I didn't like is that he shafted me on my delivery process and kind of rushed me out the door. He actually took another customer while I was in the F&I office. And the girl who dealt with me there didn't really seem to know too much and didn't seem professional. I wasn't offered a loaner vehicle after I made my deal (they didn't have what i wanted in stock right away) and just recently called the delaer for my first oil change. The service dept was busy so the call kicked back to the secretary and she said they'd call back. 2 hrs later I called back again and they can't get me in for 2 weeks for a freakin' oil change but I'm afraid to go to like a Jiffy Lube because of the warranty and all. More
by brich2929
Employees Worked With
Marty Craig
