Piazza Acura of West Chester

I came in for a warranty service and everyone was very helpful. The loaner car made my day run smoothly as well since I didn't have to make other arrangements to get my errands completed. helpful. The loaner car made my day run smoothly as well since I didn't have to make other arrangements to get my errands completed. More

I have purchased many vehicles from this dealership (Piazza Acura of West Chester) for over 20 years. Sales and Service Departments are excellent. People are responsive and the business deals are very (Piazza Acura of West Chester) for over 20 years. Sales and Service Departments are excellent. People are responsive and the business deals are very fair. In other words, a win -win relationship is established. This is a business that clearly prides itself on customer service and efficiences. A well run organization that makes it comfortable to do business. High level of integrity. If you like the product then what more could you ask? Sincerely, Ted Wolkomir More

Fast, friendly, professional and efficient. Love the "pull-in & drop off" system. I had a great buying experience with Mark, and now have had a great service expereicne with your Service team. Thank yo "pull-in & drop off" system. I had a great buying experience with Mark, and now have had a great service expereicne with your Service team. Thank you! More

Handled an issue timely and professionally. I needed new brakes on a Saturday afternoon and they were able to schedule my appointment that day and take care of the problem. brakes on a Saturday afternoon and they were able to schedule my appointment that day and take care of the problem. More

This dealership has served our family for over 10 years. The employees in the service department are courteous - in fact they go out of the way to satisfy the customer. Prices are a bit steep, but most dea The employees in the service department are courteous - in fact they go out of the way to satisfy the customer. Prices are a bit steep, but most dealerships cost more than a local mechanic. Nevertheless, we prefer the dealer since all parts are available and the work done has always been good. The seating area is comfortable, they offer wireless internet, and a few plugs are available for computer battery adapters. Fresh coffee and cool drinks are always available. If for some reason you need a "lender" car, they accommodate nicely. Overall, a great place. More

Took my car in for 72M mile check-up. My loaner was waiting for me. Work was done within time specified and everything seems to be done correctly. My only comment was that I had just had the oil chan waiting for me. Work was done within time specified and everything seems to be done correctly. My only comment was that I had just had the oil changed 2 months prior and I asked them to note on the paperwork that I did not need that done as part of this check-up. But then the serviceman called and my husband had to tell him not to do it even though we had noted it on the paperwork. All my service appointments with this dealership have been excellent and I would definitely buy another Acura from them (even they are not real close to my house) because of their service. More

My 5-year old TL has always been serviced by Piazza Acura. The service has always been clearly explained to me beforehand and performed properly. The work has always been done promptly (I usually wai Acura. The service has always been clearly explained to me beforehand and performed properly. The work has always been done promptly (I usually wait for the vehicle) and the staff is courteous. And, the car is clean when returned to me. The punch line: I am pleased with the experience. More

Customer service, quality of work, friendliness, overall experience - I was made to feel like a VIP - exceptional. The proce caught me off guard though, nut I suppose to keep the warranty in tact, it is wor experience - I was made to feel like a VIP - exceptional. The proce caught me off guard though, nut I suppose to keep the warranty in tact, it is worth it. More

I have only had experience with one other dealership, and it was not an Acura dealership. I did not need much, but the level of attention and service was above and beyond what I was expecting. It was easy to it was not an Acura dealership. I did not need much, but the level of attention and service was above and beyond what I was expecting. It was easy to get in and out of the site, and they did go out of their way to accommodate my need for a loaner car with somewhat late notice. The loaner was a 2012 vehicle that was great. I appreciated the complimentary cleaning as well. The car was even warmed up for me to get into; this actually reminded me that my car has heated seats which I hadn't utilized yet as I just acquired the car. Nice job. More

The service was fully explained and performed quickly. The dealership is dated however it is clean and comfortable. Plus, Marie is nice to look at. :-) The dealership is dated however it is clean and comfortable. Plus, Marie is nice to look at. :-) More