Piazza Acura of West Chester

Great service and as friendly as always. I feel confident when I have service done at this dealership. The waiting room is comfortable while you wait. when I have service done at this dealership. The waiting room is comfortable while you wait. More

I made an appointment to implement a recall that potentially could lead to stalling. When my car actually started stalling before the appointment, they gladly rescheduled the appointment after hour potentially could lead to stalling. When my car actually started stalling before the appointment, they gladly rescheduled the appointment after hours to accomodate my needs. Everything was handled in a very efficient and friendly manner. I would definitely go here again! More

The Piazza service group has taken care of all my issues since the car was purchased. They are efficient, responsible, and do the repair right first time. That's all I can ask of them. since the car was purchased. They are efficient, responsible, and do the repair right first time. That's all I can ask of them. More

I had a prompt for regular service - oil change, tire rotation, overall inspection of the vehicle. Acura West Chester provides an online service for appointments plus an accelerated service option fo rotation, overall inspection of the vehicle. Acura West Chester provides an online service for appointments plus an accelerated service option for regular service. I used the accelerated service, no appointment - drove in and was promptly accommodated. The service representative clearly and concisely explained the process and what would be done. The facilities where clean and comfortable, I was able to sit watch the TV and use my laptop with their WiFI service. The entire service took less than one hour from start to finish. More

Just purchased my 2010 MDX as took it in for a once over. Scheduled a service call online, and within a very short time engaged in a conversation with Marie to firm up the date and time. Once at their Servic Scheduled a service call online, and within a very short time engaged in a conversation with Marie to firm up the date and time. Once at their Service center, I was greeted promptly with plenty of "Hellos" and the door held open for me as I entered the Service desk area. I had a list of issues for them to review with me, and they took the time to document and cover each one thoroughly. In fact, some issues were discovered that required additional warranty repair, and the return visit was scheduled in the near future with a loaner car promised for the day. This is exactly what I would have expected for an Acura Service Dealer, and I hope this level of service continues as long as I own this vehicle. Exceptional service is what earns my continued business - so far, excellent. More

Always have confidence in their service. Price is higher than average but the trade off is you get mechanics who only work on Acura's and have the right parts. One time I took the car to a non-dealer for a than average but the trade off is you get mechanics who only work on Acura's and have the right parts. One time I took the car to a non-dealer for a cheaper oil change and the filter leaked. More

Great Experience from beginning to end. Everyone is polite and friendly. Service is exceptional. They honored the factory warranty even though it expired two months ago. They are ethical, prompt and polite and friendly. Service is exceptional. They honored the factory warranty even though it expired two months ago. They are ethical, prompt and easy to talk to. I have bypassed cheaper chain service stations to bring my care here, because I know they aren't going to cheat me or sell be service I don't need. More

Great service. Had a coupon for an oil and filter change. Came in, no appointment necessary, service was quick, I think 30 minutes total. During my wait had a nice talk with a salesman (Kevin Allen change. Came in, no appointment necessary, service was quick, I think 30 minutes total. During my wait had a nice talk with a salesman (Kevin Allen) and he was very nice. At the end of service Maurizio Mertoli talked to me about recommended work (rear brakes) and we also had a good talk about the car in general. Nice atmosphere, feels like an Acura dealership should be. I recommend it! More

Love the service drive-in and the waiting area is nice. The complimentary refreshments are a good touch. Prices are a little bit high and just like every other car place..."We also recommend this" which al The complimentary refreshments are a good touch. Prices are a little bit high and just like every other car place..."We also recommend this" which always means more money. More

Purchased MDX here in 04 and service it here most of the time. They will work with you on pricing. Still a little high if you only consider the actual service but if you add in the free loaner car during time. They will work with you on pricing. Still a little high if you only consider the actual service but if you add in the free loaner car during service, the pricing is actually good. It also makes servicing your vehicle easy and takes less of your time which is especially appreciated and valuable! More