Piazza Acura of West Chester

Breaks repair and scheduled service was completed fast and on time. Everyone was very nice to work with. The loner suv was very clean and they worked with us to make time to pick up our car when done. and on time. Everyone was very nice to work with. The loner suv was very clean and they worked with us to make time to pick up our car when done. More

I was disappointed with a car repair and a misunderstanding with a service representative. However, Lee took the time to listen to me and correct the problem. I appreciated his efforts. misunderstanding with a service representative. However, Lee took the time to listen to me and correct the problem. I appreciated his efforts. More

As always very prompt and complete in ther work. Wouldnt go anywhere else. Have been coming here for Over a decade now and have never had any complaints. go anywhere else. Have been coming here for Over a decade now and have never had any complaints. More

Everyone was very friendly, thorough, efficient. Forgot my briefcase in loaner car and went back , everyone was very helpful...also good with follow-up .Loaner car made it very easy to arrange for service my briefcase in loaner car and went back , everyone was very helpful...also good with follow-up .Loaner car made it very easy to arrange for service and still get to work on time. More

Gail was helpful in informing me of a broken motor mount and the price for repairs. The repair was done in just a few hours. and the price for repairs. The repair was done in just a few hours. More

I had to get the PIN codes from the previous owner deleted so that I could use several functions on the nav system, I also had them check out 2 warning lights that came on 2 days after I purchased th deleted so that I could use several functions on the nav system, I also had them check out 2 warning lights that came on 2 days after I purchased the car. Both repairs were done to my satisfaction in a timely manner More

I worked with the salesman Ellio to find the Acura TSX that I bought. He was attentive and friendly. However, I was disappointed when I recieved a call from Ellio on the day I was to pick up my car, tel that I bought. He was attentive and friendly. However, I was disappointed when I recieved a call from Ellio on the day I was to pick up my car, telling me not to come get it. He said the finance department was too busy with deliveries that had arrived, and did not have time for me. It was still early in the day, and I had already returned the rental car I was using. I didn't like having to be so insistent, but finally after asking to speak to a manager, Ellio said I could come get the car. Bob Earle was the very nice finance employee I worked with. It was a pleasant experience. Marie Pasquella was the service appointment clerk who helped me. She was great. She phoned me to make sure everything was in order, and reminded me about what needed to be done at the DMV to get the car registered in Delaware. My car had a couple cosmetic fixes done. Originally, there was a slight pimple on the dash. Rather than cut it down and try to fix it, they replaced the entire dash. Now there is no unsightly discoloration or anything! The car was simonized, and Marie made sure the job looked perfect before I drove it away. I had a crazy idea about getting blue foot lights installed on my 2010 TSX, like there were on the 2012 I had been loaned. She found the right person to answer my questions about that (unfortunately not possible on the 2010). One final note, I was very pleased to be loaned a car comparable to my own while they were doing the service work on it. One final note, I was very pleased to get an email directly from Darren Griffin, the service manager, checking on if I was pleased with the work. Also, I recieved an email from John Davenport alerting me when the work was done on my car, and John J. Brescia, the general manager, all making sure I was satisfied. Personally, I like communicating through email because it is a form of record keeping. Overall, I was pleased the with attention I was given during my purchase, and the quality of the work. More

They provide Reliable,fast, friendly,service. Convenient hours. Always deliver what they promise. I have purchased two vehicles from this dealership and have had them serviced exclusively there. hours. Always deliver what they promise. I have purchased two vehicles from this dealership and have had them serviced exclusively there. More

We have always had excellent service, the service manager Darren Griffith always stops over to say hello and checks on us to make sure we've been taken care of. I will continue to service my car here and wil Darren Griffith always stops over to say hello and checks on us to make sure we've been taken care of. I will continue to service my car here and will also buy my nexy Acura from Piazza Acura of West Chester. More

I always have a great experience when dealing with the service department. No hassles and great work. Thank you for making it an easy and quick experience service department. No hassles and great work. Thank you for making it an easy and quick experience More