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Piazza Acura of West Chester
West Chester, PA
1,682 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,682 reviews
August 29, 2012
My car needed its first oil change. I took it to this dealer (although I had not purchased the car there) and was happy to recieve great customer service. From the moment I walked in I was greeted in a dealer (although I had not purchased the car there) and was happy to recieve great customer service. From the moment I walked in I was greeted in a friendly manner. They took care of my oil change, tire rotation and cleaning of the car in no time. I was very satisfied with their service and would definitely come back. More
by sofi2525
Employees Worked With
Jeff
August 28, 2012
My wife and I love to drive our 2011 TSX. This vehicle is simple awsome. Best car I have "EVER OWNED!" We take our car to Piazza Acura of West Chester for all of our service needs. This simply takes al is simple awsome. Best car I have "EVER OWNED!" We take our car to Piazza Acura of West Chester for all of our service needs. This simply takes all of the "guessing-work" out concerning what needs attention mechanically. All of the service personnel are frienldy, and nice! Dr. David H. Spruell More
by dspruell
Employees Worked With
Marie Pasquella
August 28, 2012
Sales were good after much negotiation. We bought here because of other good reviews for sales and service on our 2013 RDX. So far so good. The Zurich shield was expensive and still seems to leave a haze because of other good reviews for sales and service on our 2013 RDX. So far so good. The Zurich shield was expensive and still seems to leave a haze on the car that always needs to be cleaned up but it's only been 2 weeks and maybe that will change for the better. Piazza has followed up well on our purchase and not forgotten us like many other dealers. More
by jenran222
Employees Worked With
Suzi, Cornell, Jeff, JohnD
August 26, 2012
Darren, Svs Mgr, said he'd work until wheel vibration was resolved and he delivered as promised. Gail kept in touch with me all along and when she told me the "brake problem" I thought I had was just some g resolved and he delivered as promised. Gail kept in touch with me all along and when she told me the "brake problem" I thought I had was just some golf tees they found rolling in trunk storage handle I was embarrassed but happy to save the money for a brake job I was expecting. Kudos everyone! More
by bevandan
Employees Worked With
gail & darren
August 24, 2012
This was the worst experience I have ever had in trying to purchase a car. The sales manager was extremely rude, unprofessional and condescending. The car that I came to pick up had body damage that was no to purchase a car. The sales manager was extremely rude, unprofessional and condescending. The car that I came to pick up had body damage that was not there when I put down a deposit. When I came to pick up the car it apparently had been in some type of accident since there were nummerous scrapes, a broken light and reflector. It seems as if they were hoping I would not notice the damages and the sales manager became extremely condescending when I asked about the problems. When I said I did not want the car he refused to repair the damages as well as refund my deposit. Very shady. More
by jean087
Employees Worked With
Ryan Amato
August 24, 2012
Friendly service. They informed me on additional services recommend by Acura. They gave me a ride to work and called me when my car was ready. They even washed and vacuumed the car. I will use them again. recommend by Acura. They gave me a ride to work and called me when my car was ready. They even washed and vacuumed the car. I will use them again. More
by Tirofiban
Employees Worked With
3
August 23, 2012
Easy to get an appointment. Quick in and out with the Loaner... Work done right the first time. Reason for N/A on price was due to it being covered under the warranty. Very happy with the servic Loaner... Work done right the first time. Reason for N/A on price was due to it being covered under the warranty. Very happy with the service department. More
by MDXOwner53
Employees Worked With
John Davenport
August 22, 2012
My entire experience was smooth and the personal were very polite and informative. The price for the work done was very reasonable also. Time for the work was very fast. very polite and informative. The price for the work done was very reasonable also. Time for the work was very fast. More
by jhines49
Employees Worked With
can't remember
August 22, 2012
Excellent all around....quick service, reasonable expectations given, clean, casual and friendly atmosphere, very impressive......I brought in a Honda and not a Acura and I was treated great......pro expectations given, clean, casual and friendly atmosphere, very impressive......I brought in a Honda and not a Acura and I was treated great......probably the best service dept I have ever experienced!!! More
by Jim Waibel
Employees Worked With
Marie Pasquella
August 21, 2012
I have been a customer of Piazza Acura since buying my first Acura in 1989. I have always found Piazza to not only give stellar service, but want to give stellar service. Darren is constantly working to f first Acura in 1989. I have always found Piazza to not only give stellar service, but want to give stellar service. Darren is constantly working to find ways to improve on every aspect of what his service department can do. He is never satisfied with the status quo, regardless of how good it might be. Piazza should count itself blessed to have him head its service division. "Can do" for service is what you will always get--never excuses. Take it from me as a result of being a customer for 23 years. More
by robtwmark
Employees Worked With
2
