Piazza Acura of West Chester

We had a remote start put in our new car. We were give an appt that worked for us, a loaner car till the car was ready and fast, courteous service all around. an appt that worked for us, a loaner car till the car was ready and fast, courteous service all around. More

I recently got my car inspected and oil change and was in and out in about an hour and half. The people I dealt with were very courteous and professional. In coming to this dealership over the last several and out in about an hour and half. The people I dealt with were very courteous and professional. In coming to this dealership over the last several years, I feel that this is dealership that provides an honest assessment on what recommendations are needed. That is why I keep coming back to get my car serviced here. More

I brought my car in for its first complimentary oil change, to get air in the tires, and for a diagnostic on my transmission. Everything came back wonderful. They provided me with a loaner for the da change, to get air in the tires, and for a diagnostic on my transmission. Everything came back wonderful. They provided me with a loaner for the day while work was done. I enjoy working with this dealership. More

This is the best dealership to purchase an Acura and the best dealership to have an Acura serviced. The people who work here are friendly and knowledgeable and customer service is number one for them. Thi best dealership to have an Acura serviced. The people who work here are friendly and knowledgeable and customer service is number one for them. This is my 8th Acura and I will always own one and I will always purchase it from Piazza Acura of West Chester. And, I will always take it to Piazza Acura of West Chester. This dealership has my highest rating. They strive for and accomplish excellent service in a timely fashion for a reasonable price. More

Some confusion over gassing up the loaner car after it was returned. Overall, the services is extremely customer oriented and communications from the service staff are timely. was returned. Overall, the services is extremely customer oriented and communications from the service staff are timely. More

Recently purchased a new MDX from Piazza Acura. The sales/finance department conducted themselves with integrity and with a friendly demeanor. Negotiations were conducted from a standards based approa sales/finance department conducted themselves with integrity and with a friendly demeanor. Negotiations were conducted from a standards based approach, avoiding positions. We were happy with the price, the terms, and extremely happy with the vehicle. We elected to have the Zurich Shield (exterior paint and interior protectant) product applied to our new vehicle, as opposed to seeking an aftermarket 3M installation. The service department was attentive and communicated the expectations around timing, etc., very clearly. To my knowledge, the Service Dept of a dealership typically brings in about 60% of the revenue. As such, attention to detail is typically paid to the experience. That's my only point of improvement. Say you pull into Scott Honda (in West Chester, PA), here's what happens: 1) Your met by an attendant in a Scott Honda Shirt/Jacket as soon as you pull on to the dealership. They indicate which bay to pull into for service, or where to park if you're looking for sales 2) The aesthetics of the garage door, floor, cleanliness, etc., speak to the quality of the service/dealership 3) After pulling into the garage an attendant immediately begins interacting with you and the vehicle, gathering your appointment time and purpose, along with performing an immediate safety check on your car lights, tires, etc. 4) Once the service is complete you leave through an exit that is well maintained Now, at Piazza Acura, here's what happens: 1) You pull into the dealership and begin looking for signs to the service department, after finding them, you pull up to a less than modern garage door with an untreated concrete surface 2) There is a delay in the attendant addressing you; they aren't identifiable by their clothing (no Piazza T-Shirt, etc.) and are seated away from the entrance reading newspapers, etc. 3) Once the car keys are transferred you walk in to an office without a specific person to address and begin the interaction explaining your appointment time, etc. 4) When the service is finished and you pull out of the garage, there is an unkempt area to your left In business and life, you should present yourself in the manner in which you wish to be received. CEO's wear suits for a reason. Piazza Acura, while delivering adequate service and great vehicles, is wearing a wrinkled pair of khaki's with its shirt half un-tucked. More