Piazza Acura of West Chester

Easy to get an appointment. Quick in and out with the Loaner... Work done right the first time. Reason for N/A on price was due to it being covered under the warranty. Very happy with the servic Loaner... Work done right the first time. Reason for N/A on price was due to it being covered under the warranty. Very happy with the service department. More

My entire experience was smooth and the personal were very polite and informative. The price for the work done was very reasonable also. Time for the work was very fast. very polite and informative. The price for the work done was very reasonable also. Time for the work was very fast. More

Excellent all around....quick service, reasonable expectations given, clean, casual and friendly atmosphere, very impressive......I brought in a Honda and not a Acura and I was treated great......pro expectations given, clean, casual and friendly atmosphere, very impressive......I brought in a Honda and not a Acura and I was treated great......probably the best service dept I have ever experienced!!! More

I have been a customer of Piazza Acura since buying my first Acura in 1989. I have always found Piazza to not only give stellar service, but want to give stellar service. Darren is constantly working to f first Acura in 1989. I have always found Piazza to not only give stellar service, but want to give stellar service. Darren is constantly working to find ways to improve on every aspect of what his service department can do. He is never satisfied with the status quo, regardless of how good it might be. Piazza should count itself blessed to have him head its service division. "Can do" for service is what you will always get--never excuses. Take it from me as a result of being a customer for 23 years. More

I cannot say enough great things about Darren. His priority was to make me happy and he succeeded. I was told I needed front and back rotors and brakes only after 23,000 miles which I was not happy a priority was to make me happy and he succeeded. I was told I needed front and back rotors and brakes only after 23,000 miles which I was not happy about. Darren was so thorough in explaining every thing that was going on with my car and why. We talked a few times going over different questions/concerned I had. He even went with me for a drive in my car to go over my concerns. I felt like he spent a lot of time to ensure I was completely satisfied and happy. I have my first Acura and when my lease is up in another year, I am definitely sticking with Acura. More

Easy appointment and work done well and efficiently. I was out of the dealership within an hour even after having my car washed. The dealership is professional and communicated well at all times with me was out of the dealership within an hour even after having my car washed. The dealership is professional and communicated well at all times with me before and after service is completed. Piazza Acura makes every effort to make sure I am satisfied. More

I have had both my vehicles serviced at this dealership and find them very good and professional for my MDX and TL models. I am able to drop off vehicle the night before when necessary and most time they and find them very good and professional for my MDX and TL models. I am able to drop off vehicle the night before when necessary and most time they do provide a loaner. Everyone I have dealt with to this point in time understands that respect, demeanor, friendliness and time is important when dealing with a customer. Quality service is utmost important. More

I was greeted nicely, they were efficient, did everything I asked, fixed a recalled issue I had not been aware of, washed my car! And did it all at what seemed to be a reasonable price. I asked, fixed a recalled issue I had not been aware of, washed my car! And did it all at what seemed to be a reasonable price. More

This visit was a recall visit so there were no problems. My previous visit was a sensor malfunction which was fixed under warranty; however, the service advisor stated my brakes were "OK" but suggested repl My previous visit was a sensor malfunction which was fixed under warranty; however, the service advisor stated my brakes were "OK" but suggested replacement (this was early 2012). Upon this visit, my brakes still have not been changed but now meet limits at 6/32's. Immediately after my earlier visit this year, I took it to my local guy who confirmed no new brakes were needed. I'm a little dubious, so be aware about what your car needs before going here. I'd take it somewhere else anyway as the cost here (or any dealership) is very high. More

Had a problem with the speebometer on my 2005 TL. Since that didn't work, I also had problems with my Nav system and the lockout for my reverse gate on my manual trans. They replaced the sensor and all thr that didn't work, I also had problems with my Nav system and the lockout for my reverse gate on my manual trans. They replaced the sensor and all three items are working properly.They also found that I needed rear brakes and I asked them tp change the oil while it was in. The work was done quickly and I'm happy with the results. More