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Piazza Acura of West Chester

West Chester, PA

4.8
1,624 Reviews
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1350 Wilmington Pike

West Chester, PA

19382

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Showing 1,624 reviews

August 30, 2012

My car had a difficult starting in the morning, so I took it straight to the dealership. They did not have a loaner available on such short notice, but told me that they could test if the problem was the ba More

by SusanT128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sherskovitz
August 29, 2012

I could go to 100 other places for my Car's routine maintenance, but I always prefer to go to Piazza Acura of West Chester. Not only do they have express oil change service, but they make the wait com More

by Tara2stars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
August 29, 2012

My car needed its first oil change. I took it to this dealer (although I had not purchased the car there) and was happy to recieve great customer service. From the moment I walked in I was greeted in a More

by sofi2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
August 28, 2012

My wife and I love to drive our 2011 TSX. This vehicle is simple awsome. Best car I have "EVER OWNED!" We take our car to Piazza Acura of West Chester for all of our service needs. This simply takes al More

by dspruell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Pasquella
August 28, 2012

Sales were good after much negotiation. We bought here because of other good reviews for sales and service on our 2013 RDX. So far so good. The Zurich shield was expensive and still seems to leave a haze More

by jenran222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzi, Cornell, Jeff, JohnD
August 26, 2012

Darren, Svs Mgr, said he'd work until wheel vibration was resolved and he delivered as promised. Gail kept in touch with me all along and when she told me the "brake problem" I thought I had was just some g More

by bevandan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gail & darren
August 24, 2012

This was the worst experience I have ever had in trying to purchase a car. The sales manager was extremely rude, unprofessional and condescending. The car that I came to pick up had body damage that was no More

by jean087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Amato
Aug 27, 2012 -

Piazza Acura of West Chester responded

This vehicle was held for the customer for 3.5 weeks. The vehicle had a few stone chips on the hood, a thin scratch on the front bumper and a small crack in the thin chrome strip in the rear bumper. ALL present when the vehicle was test driven prior to deposit being given. There was a crack in the turn signal lens on the driver’s side mirror that we did not notice, but we did offer to fix this asap. The customer was told that their deposit was refundable only if their inheritance check did not come through as expected.

Sep 01, 2012 -

jean087 responded

Not true about the deposit or the condition of the car. I was told that I would get the deposit back if I found another car which I did not...wanted the car I test drove. The friend who accompanied me on the test drive confirmed that the damage did not exist. It was certainly my fault for not taking pictures of the car but thought I was dealing with a trustworthy dealership. Unfortunately that was not the case.

August 24, 2012

Friendly service. They informed me on additional services recommend by Acura. They gave me a ride to work and called me when my car was ready. They even washed and vacuumed the car. I will use them again. More

by Tirofiban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
August 23, 2012

Easy to get an appointment. Quick in and out with the Loaner... Work done right the first time. Reason for N/A on price was due to it being covered under the warranty. Very happy with the servic More

by MDXOwner53
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Davenport
August 22, 2012

My entire experience was smooth and the personal were very polite and informative. The price for the work done was very reasonable also. Time for the work was very fast. More

by jhines49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can't remember
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